VEGAN COSMIC UNIVERSE review for Tapita: SEO Optimizer & Speed

1 / 5

Nov. 17, 2024

I initially installed the app, which provided decent service and support. However, purchasing one of their SEO packages turned out to be a mistake. Keenan failed to disclose upfront that their work primarily revolves around Google Business. Despite mentioning that my website runs on E-composer and being reassured it wouldn’t be an issue, the team failed to adhere to the agreed work scope. They often acted without prior confirmation; for instance, when facing difficulties with my E-composer blog, they bypassed the problem by creating a new URL without my consent. Moreover, instead of using the existing Search Console access, they created a new one under their ownership, including admin privileges. It appears that once payment is made, the team proceeds at their own pace, without proper alignment or updates. Unlike other SEO teams I’ve worked with, who provide clear monthly reports, good communication, and adherence to agreements, this team has been lacking in all these areas. Additionally, a strictly private address was improperly used in the public store footer. After spending $900, what I have received includes six AI-generated blog texts and the vague promise of adjusting meta titles in the upcoming week (with no clarification on whether it will be done in code or their app), and no comprehensive report even in the third month. I cannot recommend this service.

Using app

6 months

Total reviews

5

Average rating

2.2

Developer Reply

Hi Nicole, This is Keenan speaking. I completely understand your frustration but as I explained in my previous email, these are completely misunderstanding and I was in the process of providing you with all of the solutions that can help us reach your goal as we agreed on email. Here at Tapita we only acted our of the interest of you as our customer and will do everything to make it right. I have sent you an email detailing each point of the mentioned issues. We did have approval on some parts and some parts were also included in the master file but we failed to mention and properly explain them to you. Please let me work out a solution to help you. Regards, Keenan

Tapita: SEO Optimizer & Speed for Shopify
Tapita: SEO Optimizer & Speed
5.0 star
3,298 reviews

Shopify SEO & Page Speed Optimizer | Tapita

Developer
Shopify App Store