Omega Google & Facebook Feed
The reviews are overwhelmingly positive, with many merchants praising the app’s ease of use, straightforward setup, and especially its customer support. Reviewers repeatedly mention fast response times, knowledgeable staff, and hands-on help resolving Google Merchant Center, feed sync, and product listing issues. Several users say the app simplifies managing Google feeds, improves visibility into product status and errors, and saves time by organizing feed settings in one place. A number of reviewers also appreciate that the team listens to feature requests and sometimes adds requested functionality quickly. The negative feedback is much smaller but important. A few users report bugs or limitations with multi-country feeds, feed labels, product syncing, and missing features such as sale pricing or size mapping on lower plans. One reviewer says the app was not consistently solving their Google issues, and another complains about unexpected billing after cancellation and poor resolution from support. There is also criticism that the app is not truly free beyond a 100-SKU limit, which was only discovered after starting the import. Overall, the app is seen as effective and well-supported, but some merchants want more transparency, fewer bugs, and stronger billing/account handling.
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The Omega app itself was okay. It’s not a bad app, but it wasn’t consistently resolving my Google issues the way I expected. I decided to stop using it and cancel. I was able to resolve those issues using the Google tools already available, and I also decided to build my own app rather than continue paying for a subscription that wasn’t meeting my needs. My one-star rating is primarily about the billing and support experience. I canceled and uninstalled the app months ago, yet I’m still seeing Omega charges on my Shopify bills despite no longer using it. I contacted support and was told the issue would be addressed, but it remains unresolved. I’m disputing the charges with my credit card company. I want the charges after cancellation refunded and written confirmation that future billing has stopped. I want to be fair about the app itself. Once the refund and cancellation issues are resolved, I’m happy to update my review to reflect its functionality and the resolution, rather than an ongoing billing problem.
Hi there, we’re truly sorry for the frustration and inconvenience this billing situation has caused, especially after you had already canceled and stopped using the app. That’s not the experience we want anyone to have. We did reply to you by email to address your concerns and move the refund confirmation forward. When you have a moment, please check your inbox (and spam/junk folder) for our message and reply so we can get everything fully resolved as quickly as possible. Thank you so much for giving our app a chance to support your business. We hope to hear from you back.
They are really amazing and very professional! They do everything I need and honestly, so much more. They take care of pretty much everything for me. I highly recommend their apps!
Your kind words mean so much to our team, The Saint 54! Thank you for your trust and recommendation; we're always here whenever you need a hand.
Great app and excellent support! I’ve been using FeedNexa to manage my Google Merchant Center product feeds, and so far it has made the whole process much easier and more manageable. The app gives me a clear overview of my products and feed status, making it much easier to spot errors, disapproved products, and other issues that need attention. I really like having the product data and feed settings organized in one place. Instead of constantly switching between Shopify and Merchant Center, I can review my product information, check what is being submitted, and make the necessary adjustments directly through the app. The flexibility for managing different markets and product requirements is also very useful. A special thanks to Tracy for the quick and helpful support. Tracy took the time to investigate my issue, explain the cause clearly, and stayed involved until everything was resolved. Highly recommended for Shopify stores managing Google feeds!
Thank you, Huliluts Presets, for your wonderful review! We’re thrilled FeedNexa helps simplify your Google feed management, and we’ll be sure to share your kind words with Tracy. If you ever need assistance, our team is always here to help 🚀
The team is extremely quick and very helpful. My issue was resolved within minutes. Highly recommend this app for its excellent support and efficiency!
Thank you so much for the kind words and the 5-star rating! We’re thrilled we could get your issue resolved so quickly and that our support made a difference for you. If you ever need assistance, our team is always here to help 🚀
I've been searching for a good app to manage our Google Feeds and finally found Omega. It was easy to setup and very straight forward. There was one feature missing where it would pull our compare-at pricing from Shopify Markets catalogs. The team added this feature within 24 hours for me! Very good support and great app, I highly recommend!
Thank you so much for this amazing and detailed feedback 🙌 We’re thrilled to hear that Omega has been a great fit for managing your Google Feeds and that the setup was easy and straightforward. We’re especially happy our team could quickly add the Shopify Markets compare-at pricing feature you needed within 24 hours. Feedback like yours helps us keep improving the app and building features that truly support merchants’ needs. Your recommendation means a lot to us. If you ever need anything else or have more suggestions, we’re always here and happy to help 🚀
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