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The Omega app itself was okay. It’s not a bad app, but it wasn’t consistently resolving my Google issues the way I expected. I decided to stop using it and cancel. I was able to resolve those issues using the Google tools already available, and I also decided to build my own app rather than continue paying for a subscription that wasn’t meeting my needs. My one-star rating is primarily about the billing and support experience. I canceled and uninstalled the app months ago, yet I’m still seeing Omega charges on my Shopify bills despite no longer using it. I contacted support and was told the issue would be addressed, but it remains unresolved. I’m disputing the charges with my credit card company. I want the charges after cancellation refunded and written confirmation that future billing has stopped. I want to be fair about the app itself. Once the refund and cancellation issues are resolved, I’m happy to update my review to reflect its functionality and the resolution, rather than an ongoing billing problem.
Hi there, we’re truly sorry for the frustration and inconvenience this billing situation has caused, especially after you had already canceled and stopped using the app. That’s not the experience we want anyone to have. We did reply to you by email to address your concerns and move the refund confirmation forward. When you have a moment, please check your inbox (and spam/junk folder) for our message and reply so we can get everything fully resolved as quickly as possible. Thank you so much for giving our app a chance to support your business. We hope to hear from you back.
Sorry this is not a free app. They have a limit of 100 sku. You will only get this info once you have started the import.
Hi there! Thank you for bringing this to our attention. We understand the concern regarding the SKU limit and the information being available only after starting the import process. Please note that our support team has already reached out to you to assist in resolving this issue, and we are eager to address any questions or concerns you may have. We hope to hear back from you soon so that we can ensure everything works smoothly for you. We look forward to hearing from you. Best regards, Kaylee from FeedNexa customer support team
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