Rating
4.3
feedback
28
chart
#2,655
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
4%
-
Less than a month
18%
-
Less than a year
29%
-
More than a year
46%
Reviews Summary
The reviews for this Shopify App are quite mixed. On the positive side, many users appreciate the ease of use and the excellent customer support provided by the team, particularly mentioning a person named Rob who went above and beyond to help with setup and troubleshooting. Users also highlight the app's effectiveness in managing tracking for Google and social media platforms. However, on the negative side, there are complaints about the app not working properly, poor customer service, and issues with Google Tag Manager setup. Some users experienced difficulties with conversions not being reported accurately to Google Analytics and faced challenges with the app's functionality. Overall, while the app seems to have great potential in simplifying tracking tasks, there are concerns about technical issues and support responsiveness.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 13, 2023
This application has changed my life, it is the best if you have no knowledge of code. It facilitates integration automatically, I definitely recommend it, it is very easy to use!
Dec. 23, 2022
This app suits our needs completely. The support team has been as responsive as you get. They get things done. We had some issues initially, but I don't expect everything to work out of the gate, but the support team has been extremely helpful, and the response time is impressive. I recommend this app to anyone searching for a complete tracking solution.
Hi, Select Beauty. We are thrilled to hear that you're loving the Google Tag Manager app for Shopify! We value your positive feedback, and it means so much to us! Our support team aims to always strive towards giving our customers the best experience possible - if there is anything else we can do for you, feel free to reach out any time! Best regards, GTM.
Dec. 15, 2022
App still not working at all, after several times support trying to fix it. Not recommend to install.
Hi Certifi Cure. We're really sorry that it took longer than you would have liked to resolve your issue. This problem is now fixed. We would love to offer our sincere apologies, by giving you an extended trial period of 30 days, for you to be sure everything is working correctly and an assurance that we will assist with any further issues you may have. Feel free to reinstall the GTM app and let us know once it's done, so we can assist you with every need you might have. Please, contact us if there is anything else we can help you with. Thank you . GTM.
Sept. 7, 2022
So glad we have this. It was really simple to set up, the support and communication has been great. Now we can manage all of our tracking in one place with easy. Thank you!
Hi, Mish. Your satisfaction is our number one priority, and we're delighted to know that you found setting up our app easy and simple for your business! We are happy to help you achieve the results you were expecting by tracking all your data. Our team is here for any guidance you might need, so don't hesitate to get in touch - it would be a pleasure assisting you. Best regards, GTM.
Aug. 17, 2022
This app has really helped me with setting up and monitoring our Google and Social media tracking in one place, it's so easy to use and the support and resources are great
Hi, ijopower. Your kind words of support mean the world to us and we're thrilled that you found our app a breeze to monitor your Google and Social media tracking. If there’s anything else we can do, we'd be more than happy to help! Best regards, GTM.
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