GTManager
Add conversion tracking to improve data accuracy in 3 steps
Rating
4.1
feedback
12
chart
#3,611
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
0%
-
Less than a month
67%
-
Less than a year
17%
-
More than a year
8%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the app's functionality and the exceptional customer support provided by the team. Many users highlighted the quick response times and efficient resolution of issues by the support team. The app is commended for simplifying tracking processes and helping with Google Tag Manager setup. However, there are a few negative reviews that mention issues with the app's performance, such as problems with GTIN data and Google Analytics reporting. Some users also expressed dissatisfaction with the responsiveness of customer support in certain cases, stating that they had to seek alternative solutions due to lack of timely assistance.
Highlights
Review RSS Feed
All reviews
Dec. 23, 2022
This app suits our needs completely. The support team has been as responsive as you get. They get things done. We had some issues initially, but I don't expect everything to work out of the gate, but the support team has been extremely helpful, and the response time is impressive. I recommend this app to anyone searching for a complete tracking solution.
Hi, Select Beauty. We are thrilled to hear that you're loving the Google Tag Manager app for Shopify! We value your positive feedback, and it means so much to us! Our support team aims to always strive towards giving our customers the best experience possible - if there is anything else we can do for you, feel free to reach out any time! Best regards, GTM.
Sept. 7, 2022
So glad we have this. It was really simple to set up, the support and communication has been great. Now we can manage all of our tracking in one place with easy. Thank you!
Hi, Mish. Your satisfaction is our number one priority, and we're delighted to know that you found setting up our app easy and simple for your business! We are happy to help you achieve the results you were expecting by tracking all your data. Our team is here for any guidance you might need, so don't hesitate to get in touch - it would be a pleasure assisting you. Best regards, GTM.
July 19, 2022
Update: We have resolved internal issues which resulted in the app not loading as expected. Most importantly though, the author has been in touch immediately to resolve this issue. Support is important! Original review: We are using this app to publish our GTIN data to Google Merchant Center and it worked without any issues. Today we were notified by Google that 90% of our products on GMC do not have a GTIN. So we try to check what is happening in GTM, but ... "cannot connect to server" ... is this app dead?
Hi, Wired4Signs USA We appreciate you taking the time to update the review of our app and we're thrilled to have helped you achieve the results you wanted and solved the issues there once were. Customer satisfaction is one of our top priorities, so if there's anything else we can do for you please don't hesitate to get in touch - it would be a pleasure! Thank you! Best regards. GTM.
Dec. 4, 2021
Installed app 11/14. New google tags were installed within a few days of installing app. Google ads started throwing an error the following day: "Make sure you don't miss any conversions by fixing your global site tag issues. Recommended because your global site tag setup may be incorrect or incomplete" I have emailed the devs 3 times, 11/19, 11/23 and 11/29 and have not received a response, let alone a fix. Nothing in junk mail folder either. Not just poor customer service, completely non-existent customer service. Now we have to hire somebody to go in and clean up the code they left behind.
Hi GotItHere.com Our most sincere apologies for not being able to respond to your queries on time as we lost one of the support teams at very short notice, we have a fully functioning support team now and can respond to and deal with all support requests. Please, let us know if we can assist you with anything else. We will be glad to help you. Best regards. GTM.
Nov. 18, 2021
We tried to install Google Tag Manager App, and after 6 frustrating days we had to uninstall the app to go for an alternative solution. Customer support was poor: hardly responsive, inefficient.
Hi, Oktaaf. We are sorry to hear your experience using GTM app for Shopify has not been the best, and we could not assist you with the support you needed at the right time. We appreciate your feedback since it helped us to keep working and improving our app and the support we offer. If you are happy to reinstall our app we can offer you an extended trial period of 30 days for you to be sure everything is working correctly and an assurance that we will assist with any further issues you may have. Please let us know if you are interested or if you have any questions we can help you with. Looking forward to hearing from you. GTM.
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