GTManager
Google Tag Manager
Rating
3.9
feedback
13
chart
#3,339
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Dec. 4, 2021
Installed app 11/14. New google tags were installed within a few days of installing app. Google ads started throwing an error the following day: "Make sure you don't miss any conversions by fixing your global site tag issues. Recommended because your global site tag setup may be incorrect or incomplete" I have emailed the devs 3 times, 11/19, 11/23 and 11/29 and have not received a response, let alone a fix. Nothing in junk mail folder either. Not just poor customer service, completely non-existent customer service. Now we have to hire somebody to go in and clean up the code they left behind.
Hi GotItHere.com Our most sincere apologies for not being able to respond to your queries on time as we lost one of the support teams at very short notice, we have a fully functioning support team now and can respond to and deal with all support requests. Please, let us know if we can assist you with anything else. We will be glad to help you. Best regards. GTM.
Nov. 18, 2021
We tried to install Google Tag Manager App, and after 6 frustrating days we had to uninstall the app to go for an alternative solution. Customer support was poor: hardly responsive, inefficient.
Hi, Oktaaf. We are sorry to hear your experience using GTM app for Shopify has not been the best, and we could not assist you with the support you needed at the right time. We appreciate your feedback since it helped us to keep working and improving our app and the support we offer. If you are happy to reinstall our app we can offer you an extended trial period of 30 days for you to be sure everything is working correctly and an assurance that we will assist with any further issues you may have. Please let us know if you are interested or if you have any questions we can help you with. Looking forward to hearing from you. GTM.