Rating
3.9
feedback
13
chart
#2,826
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
0%
-
Less than a month
69%
-
Less than a year
15%
-
More than a year
8%
Reviews Summary
The reviews for this Shopify App are quite mixed, with some users praising the excellent customer support and ease of setup, while others express frustration with technical issues and poor responsiveness from the support team. Positive aspects highlighted include the responsiveness of the support team, the simplicity of setting up the app, and the effectiveness in managing tracking solutions. On the other hand, negative themes include technical issues with the app not working as expected, lack of response from the support team, and challenges with Google Tag Manager setup and tracking issues.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 23, 2022
This app suits our needs completely. The support team has been as responsive as you get. They get things done. We had some issues initially, but I don't expect everything to work out of the gate, but the support team has been extremely helpful, and the response time is impressive. I recommend this app to anyone searching for a complete tracking solution.
Hi, Select Beauty. We are thrilled to hear that you're loving the Google Tag Manager app for Shopify! We value your positive feedback, and it means so much to us! Our support team aims to always strive towards giving our customers the best experience possible - if there is anything else we can do for you, feel free to reach out any time! Best regards, GTM.
Dec. 15, 2022
App still not working at all, after several times support trying to fix it. Not recommend to install.
Hi Certifi Cure. We're really sorry that it took longer than you would have liked to resolve your issue. This problem is now fixed. We would love to offer our sincere apologies, by giving you an extended trial period of 30 days, for you to be sure everything is working correctly and an assurance that we will assist with any further issues you may have. Feel free to reinstall the GTM app and let us know once it's done, so we can assist you with every need you might have. Please, contact us if there is anything else we can help you with. Thank you . GTM.
Sept. 7, 2022
So glad we have this. It was really simple to set up, the support and communication has been great. Now we can manage all of our tracking in one place with easy. Thank you!
Hi, Mish. Your satisfaction is our number one priority, and we're delighted to know that you found setting up our app easy and simple for your business! We are happy to help you achieve the results you were expecting by tracking all your data. Our team is here for any guidance you might need, so don't hesitate to get in touch - it would be a pleasure assisting you. Best regards, GTM.
July 19, 2022
Update: We have resolved internal issues which resulted in the app not loading as expected. Most importantly though, the author has been in touch immediately to resolve this issue. Support is important! Original review: We are using this app to publish our GTIN data to Google Merchant Center and it worked without any issues. Today we were notified by Google that 90% of our products on GMC do not have a GTIN. So we try to check what is happening in GTM, but ... "cannot connect to server" ... is this app dead?
Hi, Wired4Signs USA We appreciate you taking the time to update the review of our app and we're thrilled to have helped you achieve the results you wanted and solved the issues there once were. Customer satisfaction is one of our top priorities, so if there's anything else we can do for you please don't hesitate to get in touch - it would be a pleasure! Thank you! Best regards. GTM.
Dec. 4, 2021
Installed app 11/14. New google tags were installed within a few days of installing app. Google ads started throwing an error the following day: "Make sure you don't miss any conversions by fixing your global site tag issues. Recommended because your global site tag setup may be incorrect or incomplete" I have emailed the devs 3 times, 11/19, 11/23 and 11/29 and have not received a response, let alone a fix. Nothing in junk mail folder either. Not just poor customer service, completely non-existent customer service. Now we have to hire somebody to go in and clean up the code they left behind.
Hi GotItHere.com Our most sincere apologies for not being able to respond to your queries on time as we lost one of the support teams at very short notice, we have a fully functioning support team now and can respond to and deal with all support requests. Please, let us know if we can assist you with anything else. We will be glad to help you. Best regards. GTM.
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