Govalo | Gift Card Suite
Sell customized branded digital gift cards & build loyalty
Rating
3.7
feedback
21
chart
#7,662
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
33%
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Less than a year
38%
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More than a year
24%
Reviews Summary
The reviews for the Govalo Gift Card app are mixed, with both positive and negative feedback from users. On the positive side, many users praise the app for its easy setup process, user-friendly interface, and excellent customer service. Users appreciate the team's responsiveness in resolving issues and providing support, especially when it comes to technical challenges. The app is also commended for its features like custom greetings, specific delivery options, and compatibility with other applications, making it a valuable tool for managing gift cards.
Highlights
Review RSS Feed
All reviews
Jan. 13, 2026
The customer service team with Glovalo is top notch, they have resolved issues in a timely manner!
Jan. 14, 2026
Updating my review from 1 to 5 stars. We were initially caught off guard when Govalo suddenly stopped working for us and support seemed to disappear. Since then, the app has been taken over by a new team who are doing a great job. Govalo is once again easy to set up and use, and our customers love having the option to purchase gift cards. When we ran into an issue with the gift card product showing multiple checkout buttons, their team quickly jumped into our store and fixed it so everything looked and functioned correctly. I would definitely recommend this app again.
June 2, 2025
Left three messages to get support over a week. None of the messages were responded to. If you're having any trouble onboarding or expect to need any level of service, avoid downloading or just uninstall. I should have expected this. Many other 1 star reviews with the same issue.
Hi there, We’re truly sorry to hear that you’ve had trouble getting the support you need. That’s certainly not the experience we want for our customers. Please reach out to us at [email protected] and we’ll make sure to get you the assistance you need as quickly as possible. Thank you for sharing your feedback. It helps us improve and we appreciate your patience. Best regards, The Govalo Team
April 22, 2025
So disappointed. We've been using this app for some time but suddenly can't get any response from customer service when something isn't working. They just don't respond at all! Looks like we'll have to find another gift card app.
Hi there, We're really sorry to hear about your recent experience — that's definitely not the level of service we aim to provide. We truly appreciate you being a long-time user of our app, and we'd love the opportunity to make things right. Please reach out to us directly at [email protected], and our team will do their best to resolve the issue as quickly as possible. Thanks for bringing this to our attention — we hope to earn back your trust. – The Govalo Team
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