Govalo | Gift Card Suite
Govalo | The Gifting Platform for Shopify
Rating
3.5
feedback
22
chart
#9,625
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
18%
-
Less than a year
45%
-
More than a year
32%
Reviews Summary
The reviews for the Govalo Gift Card app are mixed, with some users praising the app's functionality and ease of use, while others are highly critical of the lack of customer support. Positive themes include the app's user-friendly tools, effectiveness in driving gift card sales, and the responsive customer service team. On the other hand, negative themes revolve around the app's customer support, with users expressing frustration over delayed responses and unresolved issues.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 3, 2024
No service / customer support. I've tried via live chat and email since November at least 5 separate times and each chat / email gets an automated reply that a support ticket's been opened but no replies! I planned ahead for Christmas gift card promotions, have been contacting Govalo since November, and now can't run my promotions. The app itself is great but the lack of support is not just a letdown but also costing me sales.
Sept. 4, 2024
The worst customer service ever. For some reason the gift card code stopped being sent - I was advised that I needed to update DNS settings but despite multiple emails nobody ever replies.
June 7, 2024
Govalo is a great provider of Gift Card services with easy to use tools and easy to launch widgets. The team was also able to help us architect a solution to allowing usage of our physical gift cards on our website. This was a HUGE win for us as we do a decent amount of revenue through this channel. Govalo is also our first line of defense when it comes to gift card fraud! The team is always releasing new features to help us drive gift card conversions and I could not imagine our collective brand portfolio without them. That being said, we do have a few requests out for some features on importing and exporting data but nothing mission critical.
March 17, 2024
I have been using the Govalo Gift Card service on my Shopify store for about a year now. The product is very easy to set up and use, and the customer service is great too. Recently, I had an issue with verifying my domain. Their technical team took the matter into their hands and went above and beyond to fix the issue! I highly recommend Govalo to anyone looking for a gift card solution for their store.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more