Govalo | Gift Card Suite
Sell customized branded digital gift cards & build loyalty
Rating
3.3
feedback
20
chart
#7,398
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
35%
-
Less than a year
35%
-
More than a year
25%
Reviews Summary
The reviews for the Govalo Gift Card app on Shopify are mixed, with both positive and negative feedback. Positive aspects highlighted by users include the ease of use, great customer support, and the app's effectiveness in managing gift cards. Users appreciate the features such as custom greetings, specific delivery options, and compatibility with other applications. However, negative reviews mainly focus on the lack of customer support, with users reporting difficulties in getting responses to their inquiries and issues with the app not functioning properly. Some users expressed frustration over the app's impact on their sales due to the lack of support.
Highlights
Review RSS Feed
All reviews
Jan. 13, 2026
The customer service team with Glovalo is top notch, they have resolved issues in a timely manner!
Oct. 14, 2025
Gift cards are not delivering to recipients. I reached out to support for help and cannot get in touch with anyone. I just tried to look at our dashboard and I get "Application error: a client-side exception has occurred (see the browser console for more information)." So the app is no longer working for us. We are super disappointed in the functionality and level of support since September. We wouldn't recommend this app any longer.
June 2, 2025
Left three messages to get support over a week. None of the messages were responded to. If you're having any trouble onboarding or expect to need any level of service, avoid downloading or just uninstall. I should have expected this. Many other 1 star reviews with the same issue.
Hi there, We’re truly sorry to hear that you’ve had trouble getting the support you need. That’s certainly not the experience we want for our customers. Please reach out to us at [email protected] and we’ll make sure to get you the assistance you need as quickly as possible. Thank you for sharing your feedback. It helps us improve and we appreciate your patience. Best regards, The Govalo Team
April 22, 2025
So disappointed. We've been using this app for some time but suddenly can't get any response from customer service when something isn't working. They just don't respond at all! Looks like we'll have to find another gift card app.
Hi there, We're really sorry to hear about your recent experience — that's definitely not the level of service we aim to provide. We truly appreciate you being a long-time user of our app, and we'd love the opportunity to make things right. Please reach out to us directly at [email protected], and our team will do their best to resolve the issue as quickly as possible. Thanks for bringing this to our attention — we hope to earn back your trust. – The Govalo Team
May 13, 2025
We've tried reaching out to Govalo for support many times through different channels and have had no response. We're now forced to replace our gift card solution on Shopify. A disappointing experience. Update May 13, 2025: Govalo support responded to our support requests and successfully resolved the issue we were having.
Hi there, We’re really sorry to hear that you've had such a disappointing experience — especially after making multiple attempts to get support. That’s not the level of service we strive for, and we understand how frustrating it must be to feel unheard. We’d still love the opportunity to help if you’re open to it. Please reach out to us directly at [email protected], and we’ll do our best to assist you promptly. Thank you for your feedback — it helps us improve. – The Govalo Team
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