Govalo | Gift Card Suite
Govalo | The Gifting Platform for Shopify
Rating
4.1
feedback
21
chart
#8,902
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
24%
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Less than a year
48%
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More than a year
24%
Reviews Summary
The reviews for the Govalo Gift Card app are overwhelmingly positive, highlighting the app's ease of use, great customer service, and effectiveness in driving gift card sales. Users appreciate the team's responsiveness and willingness to help with any issues or custom configurations. The app is praised for its user-friendly interface, quick setup process, and ability to enhance the gift card experience for both merchants and customers. However, there are a few negative reviews mentioning issues with customer service responsiveness and lack of certain features like DNS settings. Overall, Govalo seems to be a highly recommended app for managing gift cards on Shopify stores, especially for its customer support and functionality.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 4, 2024
The worst customer service ever. For some reason the gift card code stopped being sent - I was advised that I needed to update DNS settings but despite multiple emails nobody ever replies.
June 7, 2024
Govalo is a great provider of Gift Card services with easy to use tools and easy to launch widgets. The team was also able to help us architect a solution to allowing usage of our physical gift cards on our website. This was a HUGE win for us as we do a decent amount of revenue through this channel. Govalo is also our first line of defense when it comes to gift card fraud! The team is always releasing new features to help us drive gift card conversions and I could not imagine our collective brand portfolio without them. That being said, we do have a few requests out for some features on importing and exporting data but nothing mission critical.
March 17, 2024
I have been using the Govalo Gift Card service on my Shopify store for about a year now. The product is very easy to set up and use, and the customer service is great too. Recently, I had an issue with verifying my domain. Their technical team took the matter into their hands and went above and beyond to fix the issue! I highly recommend Govalo to anyone looking for a gift card solution for their store.
June 14, 2023
Govalo is the way to go for managing Gift Cards. Compatible with bunch of applications which makes it a breeze when you have specific strategies in mind. Their support is also A++. I highly recommend it.
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