Govalo | Gift Card Suite
Sell customized branded digital gift cards & build loyalty
Rating
3.3
feedback
22
chart
#15,118
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
32%
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Less than a year
41%
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More than a year
23%
Reviews Summary
The reviews for the Govalo Gift Card app are a mix of positive and negative feedback. Positive aspects highlighted include the prompt and helpful customer service, easy setup and use of the app, and the ability to offer gift cards to customers. Customers appreciate the team's quick response to technical issues and the app's features like custom greetings and specific delivery options. On the other hand, negative reviews mention the lack of customer support, delayed responses to queries, and issues with the app not functioning properly at times. Some users expressed frustration with the unresponsiveness of the support team, leading to a need to find alternative gift card solutions.
Highlights
Review RSS Feed
All reviews
March 2, 2026
For the past four days, gift card emails have simply not been delivered. Customers purchased gift cards and never received their codes. At first, we were manually forwarding codes to our own email to resend them ourselves. Now even that doesn’t work. Support kept asking about domain configuration — which has been set up and working for 3 years. Their own dashboard shows the domain as configured and enabled. Still, test emails return errors. The most frustrating part? Delays. Multiple follow-ups with “Hi, any update?” while customers are waiting for gift codes they paid for. As a store owner, this puts us in a very embarrassing and stressful position. Email delivery randomly stops and there’s no solution or fallback system. If your store depends on reliable gift card delivery, be very careful. When it works, it’s fine. When it breaks, you’re on your own.
Jan. 13, 2026
The customer service team with Glovalo is top notch, they have resolved issues in a timely manner!
Jan. 14, 2026
Updating my review from 1 to 5 stars. We were initially caught off guard when Govalo suddenly stopped working for us and support seemed to disappear. Since then, the app has been taken over by a new team who are doing a great job. Govalo is once again easy to set up and use, and our customers love having the option to purchase gift cards. When we ran into an issue with the gift card product showing multiple checkout buttons, their team quickly jumped into our store and fixed it so everything looked and functioned correctly. I would definitely recommend this app again.
June 2, 2025
Left three messages to get support over a week. None of the messages were responded to. If you're having any trouble onboarding or expect to need any level of service, avoid downloading or just uninstall. I should have expected this. Many other 1 star reviews with the same issue.
Hi there, We’re truly sorry to hear that you’ve had trouble getting the support you need. That’s certainly not the experience we want for our customers. Please reach out to us at [email protected] and we’ll make sure to get you the assistance you need as quickly as possible. Thank you for sharing your feedback. It helps us improve and we appreciate your patience. Best regards, The Govalo Team
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