Gratisfaction
Grow your business by running giveaways & rewards program.
Rating
3.6
feedback
44
chart
#5,972
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
18%
-
Less than a month
39%
-
Less than a year
16%
-
More than a year
23%
Reviews Summary
The reviews for the Gratisfaction Shopify app are quite mixed. On the positive side, many users praise the app for its incredible quality, ease of use, and extensive features. Customers appreciate the excellent customer service provided by the team, with fast responses and helpful assistance. The app is described as versatile, with great functionality and top-notch support. Users also highlight the cost-effectiveness of the app and the positive impact it has had on their businesses. However, there are negative reviews as well. Some users express dissatisfaction with the pricing strategy, issues with uninstalling the app completely, and problems with leftover code in the theme files. There are also complaints about the app being spammy and creating barriers for users, especially when it comes to upgrades and overcharging.
Highlights
Review RSS Feed
All reviews
July 7, 2025
BY FAR, our favorite app on Shopify!! The quality of this app is incredible, the customer service via chat is lightening fast, friendly, and helpful (and HUMAN). Gratisfaction has made a huge difference for our small, family business. But don't shy away if you're a big company. This app is absolutely rebost enough for all business shapes and sizes. Best purchase we've made in the app store. Customers love the offerings and our staff loves the functionality and ease of use. Way to go, Gratisfaction!
June 28, 2025
Think before installing this app. I uninstalled this app 4 days ago, but the apps code snippets are still present in my theme's liquid file. I’ve emailed the developer multiple times requesting them to remove the leftover code, but I haven’t received any response yet. I'm truly disappointed with their service. This app creates a lot of issues and barriers. I would not recommend it.
Nov. 29, 2025
Not recommended at all. Their pricing strategy is unreasonable, and they repeatedly block users while pushing for upgrades. Once you reach a certain user count, the app becomes unusable unless you overpay. You end up being charged without receiving the service.
Dear customer, Whilst we respect your comments, we'd like to respectfully say that 1. We do not block users. Kindly check again. 2. Re pricing- App developers have varying pricing model- And as long as it is transparently published, which we have, customers can make an informed decision. Additionally, customers like the fact that we don't paywall features. All of our plans including the free plan, come with all the features included (except footer credit removal , which is an add-on option in all the plans) - So from day one every customer receives all the features. Secondly, as mentioned earlier, some app developers charge based on number of orders per month, others as a combination of paywall add-on features + number of orders per month. We do it based on the number of users. And we have shown our pricing transparently and there is zero hidden cost. We wish you well. Regards The Apps Mav team
March 12, 2025
After trying a few different similar apps, I found Gratisfaction. It is the easiest to use AND has more features than the others I was working with. I highly recommend this app, the customer service is also fast and efficient.
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