Gratisfaction
Run loyalty rewards referral program, giveaways, contests
Rating
3.7
feedback
47
chart
#6,767
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
17%
-
Less than a month
43%
-
Less than a year
17%
-
More than a year
19%
Reviews Summary
The reviews for the Gratisfaction Shopify app are mixed, with both positive and negative feedback from users. Positive aspects include the app's ease of use, packed features that boost engagement and loyalty, excellent customer service with quick responses and helpful support, and cost-effectiveness compared to other similar apps. Users appreciate the functionality, support, and versatility of the app, especially in running giveaways, loyalty rewards, and referral programs. However, there are negative comments about issues like leftover code in the theme's liquid file after uninstallation, billing problems, limitations in customization, and language support. Some users also mentioned difficulties in setting up the app and encountering technical issues.
Highlights
Review RSS Feed
All reviews
July 7, 2025
BY FAR, our favorite app on Shopify!! The quality of this app is incredible, the customer service via chat is lightening fast, friendly, and helpful (and HUMAN). Gratisfaction has made a huge difference for our small, family business. But don't shy away if you're a big company. This app is absolutely rebost enough for all business shapes and sizes. Best purchase we've made in the app store. Customers love the offerings and our staff loves the functionality and ease of use. Way to go, Gratisfaction!
June 28, 2025
Think before installing this app. I uninstalled this app 4 days ago, but the apps code snippets are still present in my theme's liquid file. I’ve emailed the developer multiple times requesting them to remove the leftover code, but I haven’t received any response yet. I'm truly disappointed with their service. This app creates a lot of issues and barriers. I would not recommend it.
April 18, 2025
Gratisfaction has been a great addition to our store! The app is easy to use and packed with features that help boost engagement and loyalty. A big thank you to Praveen for his outstanding support—he's been incredibly helpful, quick to respond, and patient with all our questions. Truly appreciate the guidance!
March 12, 2025
After trying a few different similar apps, I found Gratisfaction. It is the easiest to use AND has more features than the others I was working with. I highly recommend this app, the customer service is also fast and efficient.
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