Gratisfaction
Run loyalty rewards referral program, giveaways, contests
Rating
3.7
feedback
46
chart
#6,811
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
17%
-
Less than a month
41%
-
Less than a year
15%
-
More than a year
22%
Reviews Summary
The reviews for the Gratisfaction Shopify app are mixed, with both positive and negative feedback from users. Positive aspects include the app's ease of use, packed features that boost engagement and loyalty, excellent customer service with quick responses and helpful support, and cost-effectiveness compared to other similar apps. Users appreciate the functionality, support, and versatility of the app, especially in running giveaways, loyalty rewards, and referral programs. However, there are negative comments about issues like leftover code in the theme's liquid file after uninstallation, billing problems, limitations in customization, and language support. Some users also mentioned difficulties in setting up the app and encountering technical issues.
Highlights
Review RSS Feed
All reviews
July 7, 2025
BY FAR, our favorite app on Shopify!! The quality of this app is incredible, the customer service via chat is lightening fast, friendly, and helpful (and HUMAN). Gratisfaction has made a huge difference for our small, family business. But don't shy away if you're a big company. This app is absolutely rebost enough for all business shapes and sizes. Best purchase we've made in the app store. Customers love the offerings and our staff loves the functionality and ease of use. Way to go, Gratisfaction!
June 28, 2025
Think before installing this app. I uninstalled this app 4 days ago, but the apps code snippets are still present in my theme's liquid file. I’ve emailed the developer multiple times requesting them to remove the leftover code, but I haven’t received any response yet. I'm truly disappointed with their service. This app creates a lot of issues and barriers. I would not recommend it.
Nov. 29, 2025
Not recommended at all. Their pricing strategy is unreasonable, and they repeatedly block users while pushing for upgrades. Once you reach a certain user count, the app becomes unusable unless you overpay. You end up being charged without receiving the service.
Dear customer, Whilst we respect your comments, we'd like to respectfully say that 1. We do not block users. Kindly check again. 2. Re pricing- App developers have varying pricing model- And as long as it is transparently published, which we have, customers can make an informed decision. Additionally, customers like the fact that we don't paywall features. All of our plans including the free plan, come with all the features included (except footer credit removal , which is an add-on option in all the plans) - So from day one every customer receives all the features. Secondly, as mentioned earlier, some app developers charge based on number of orders per month, others as a combination of paywall add-on features + number of orders per month. We do it based on the number of users. And we have shown our pricing transparently and there is zero hidden cost. We wish you well. Regards The Apps Mav team
March 12, 2025
After trying a few different similar apps, I found Gratisfaction. It is the easiest to use AND has more features than the others I was working with. I highly recommend this app, the customer service is also fast and efficient.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more