Gratisfaction
Run loyalty rewards referral program, giveaways, contests
Rating
4.6
feedback
89
chart
#4,974
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
3%
-
Less than a month
27%
-
Less than a year
37%
-
More than a year
31%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a range of ratings from 1 star to 5 stars. Positive aspects highlighted by users include excellent customer service, easy setup, great functionality, and helpful support. Users appreciate the versatility of the app, its ability to grow with their business, and the various features like giveaways, rewards programs, and customization options. However, some negative themes include high pricing, issues with multilingual support, limitations in customization, and occasional technical difficulties like freezing screens and loading issues.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 27, 2024
This was one of the only points apps available when we first opened. It was increasingly expensive. $2500 a year in order to be able to accommodate our customers with very little features. - does not work with POS - does not process returns - does not allow customers to change their contact info (have to email app) - hard to navigate the system and find settings. - auto sent customer email to remind people to use points without asking us. Just did it randomly one day after 3 years of using it (so many people redeemed points in the weeks to come that was not planned) - no limit able to be set with "pay with points" customers redeems hundreds of dollars in one transaction. The one star was earned because the customer service was always good. They always got back to me quickly although VERY pushy with upgrades. Which is what prompted me to start looking for another app. There are better apps available that work great with retail store using POS and online, for half the cost. We have 4,000 existing points customers and growing, for a size comparison and pricing.
May 30, 2024
Our company previously used this plugin/app on woocommerce and continued using it when switching to the Shopify platform. Customer support is great and has been able to make the change happen quickly and with minimal problems. They helped us fix and edit settings, along with provided tips and provided information on other opportunities the app has that we do not currently use. Recommend this app.
May 6, 2024
Used the giveaway feature. The support team is awesome, I emailed about an issue I was having and they helped me fix it quickly and then gave me extra helpful tips as well! Thank you so much! Giveaway has really helped me grow all of my social media channels all at once which is critical for a small business. Was very easy to set up and connect my mailing service mailchimp through an api and add to my mailing list.
Feb. 12, 2024
Great functionality and the support is top notch. I had a few issues and was able to chat right away and get them resolved.
Feb. 7, 2024
Their support is stellar, They will go above and beyond to make sure you set and ready to go. The pricing model is one that I love the most, freemium where all the options are open and we as merchants and the app startup grow together. That should be the case for all apps that aim to serve a need and are here for the long run.
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