Rating

4.8

feedback

164

Reviews

chart

#3,080

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    4%
  • Less than a month
    40%
  • Less than a year
    50%
  • More than a year
    1%

Reviews Summary

The reviews for this Shopify app are overwhelmingly positive, highlighting the exceptional customer service provided by the Grid & Pixel team. Users appreciate the quick responses, thorough support, and dedication shown by the team in helping merchants succeed. The app is praised for its ease of use, especially in setting up email campaigns and designing collections. Additionally, many users mention significant revenue improvements and increased sales after using the app. However, there are a few negative reviews mentioning issues with customization, lack of responsiveness, and high costs for some markets like Australia.

Highlights

Exceptional customer service and support provided by the Grid & Pixel team
Ease of use in setting up email campaigns and designing collections
Significant revenue improvements and increased sales
Issues with customization, lack of responsiveness, and high costs for some markets like Australia

Rating Breakdown

  • 5
    95% (156 ratings)
  • 4
    0% (0 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (2 ratings)
  • 1
    1% (1 ratings)

Reviews with Text

  • 98% (158)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 28, 2026

This app has been a great experience for us. The Grid & Pixel team truly stands out for their level of support and dedication. They’re responsive, thorough, and genuinely focused on helping merchants get the most out of the app. Every time we reached out, they took the time to understand our setup, resolved issues quickly, and made sure everything worked smoothly—even during peak periods. Their communication and follow-through have been exceptional. If you’re looking for an app backed by a team that’s reliable, attentive, and committed to your success, I would confidently recommend this one.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 5, 2026

I wasn’t sure at first if this would be the right fit for my niche brand, but the intro call was very helpful. The flows were set up quickly and I saw immediate revenue improvements. The design tool is easy to use and the revenue reporting clearly shows what’s working. The G&P team is helpful, knowledgeable, and quick to respond. I’m glad I added them to the team - definitely worth it.

Using app

About 1 month

Total reviews

10

Average rating

5.0

3 / 5 Share

Jan. 12, 2026

Disappointing. No sales, constantly have to fix mistakes. Since the 22/12/2025 I have been trying to speak to someone with no response. It is now the 5/01/2025. It is very expensive and inappropriate for the Australian market.

Using app

3 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Jan. 3, 2026

Really love this app! setup was quick and the drag-and-drop grids made designing our collections so much easier than messing with code.

Using app

5 days

Total reviews

8

Average rating

5.0

5 / 5 Share

Jan. 2, 2026

I highly recommend! The emails and creative content that this company produces are outstanding. Running a business became just a tad bit easier with Grid & Pixel. You tell them your game plan and they put it to action, in a timely manner at that! Thank you grid & pixel , happy new years.

Store

Oidorem

Using app

5 months

Total reviews

3

Average rating

5.0

All reviews

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