Rating

4.9

feedback

140

Reviews

chart

#2,648

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    4%
  • Less than a month
    46%
  • Less than a year
    46%
  • More than a year
    0%

Reviews Summary

Grid & Pixel is highly praised by ecommerce merchants for its personalized email marketing services. Users appreciate the team's responsiveness, knowledge, and attention to detail in creating on-brand email flows, messages, and templates. The app has been described as a game-changer, with many users noting significant improvements in email performance, conversion rates, and revenue generation. The customer service provided by John and the team is highlighted as exceptional, with quick responses and effective support throughout the setup and implementation process. However, there are a few mentions of automatic responses and a lack of innovation in the full plan, which could be areas for improvement.

Highlights

Personalized email marketing services
Responsive and knowledgeable team
Game-changer for email performance and revenue generation
Exceptional customer service
Areas for improvement in the full plan

Rating Breakdown

  • 5
    99% (138 ratings)
  • 4
    0% (0 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (1 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 99% (139)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

July 23, 2025

As a new business owner, it has been great to have Grid & Pixel on board to help me with my email marketing. The team was very responsive and took the time to understand my brand in order to develop flows, email messages, and templates for my Shopify site. This is a team that is very knowledgeable and works quickly. I am very happy with their service!

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 18, 2025

Love this app. Helps a lot with creating emails and videos for instagram.

Using app

8 months

Total reviews

1

Average rating

1.0

5 / 5 Share

June 25, 2025

The Grid & Pixel team have been fantastic to work with. They professionally set up our email flows and the personalised graphic features have significantly improved our email performance, we've seen really strong click rates since implementing their system. John is super responsive to any issues or questions. What really sets them apart is how genuinely helpful they are in making sure everything works perfectly for your business. If you're looking for a reliable email personalisation solution that actually delivers results, I'd definitely recommend Grid & Pixel. Professional and effective!

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 10, 2025

The Grid & Pixel app is exactly what I needed to get all of my email flows built, designed, and ready to go live—without stress or guesswork. The service feels truly personalized. Cathy took the time to understand my brand and delivered emails that look and feel like me. Every detail was handled with care and excellence. I couldn’t be happier with the results. Highly recommend this app if you want professional, on-brand emails done right.

Using app

About 2 months

Total reviews

1

Average rating

5.0

3 / 5 Share

June 2, 2025

En la instalacion todo funciona bien, pero y después son solo respuestas automaticas con nada de innovación en el plan full

Using app

3 months

Total reviews

2

Average rating

3.5

Developer Reply

Gracias por tu opinión honesta, la valoramos mucho. Nos alegra que la instalación haya sido sencilla y sentimos que el plan completo no haya cumplido tus expectativas. Tus comentarios nos ayudan a mejorar, y nos encantaría saber más si estás dispuesto a compartir.

All reviews

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