Rating

4.8

feedback

167

Reviews

chart

#2,992

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    4%
  • Less than a month
    40%
  • Less than a year
    51%
  • More than a year
    1%

Reviews Summary

The reviews for this Shopify app are overwhelmingly positive, highlighting the exceptional customer service provided by the Grid & Pixel team. Users appreciate the quick responses, thorough support, and dedication shown by the team in helping merchants succeed. The app is praised for its ease of use, especially in setting up email campaigns and designing collections. Additionally, many users mention significant revenue improvements and increased sales after using the app. However, there are a few negative reviews mentioning issues with customization, lack of responsiveness, and high costs for some markets like Australia.

Highlights

Exceptional customer service and support provided by the Grid & Pixel team
Ease of use in setting up email campaigns and designing collections
Significant revenue improvements and increased sales
Issues with customization, lack of responsiveness, and high costs for some markets like Australia

Rating Breakdown

  • 5
    95% (159 ratings)
  • 4
    0% (0 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (2 ratings)
  • 1
    1% (1 ratings)

Reviews with Text

  • 98% (160)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 16, 2026

Very friendly team, always helpful! Appreciate their clear communication and attention to detail. A much-needed add to our business! Highly reccomend.

Store

Adorned

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 2, 2026

I came to Grid and Pixel after some very frustrating experiences with my previous marketing team, and within the first two weeks, I was completely blown away. They immediately understood my brand, aligned with my vision, and—most importantly—took the stress off my plate. Working with them has been an amazing experience from the start. Their communication, creativity, and execution have exceeded my expectations. I’m genuinely so happy I found Grid and Pixel and can’t wait to continue building on the success they’ve already helped me create. Highly recommend.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 30, 2026

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 28, 2026

This app has been a great experience for us. The Grid & Pixel team truly stands out for their level of support and dedication. They’re responsive, thorough, and genuinely focused on helping merchants get the most out of the app. Every time we reached out, they took the time to understand our setup, resolved issues quickly, and made sure everything worked smoothly—even during peak periods. Their communication and follow-through have been exceptional. If you’re looking for an app backed by a team that’s reliable, attentive, and committed to your success, I would confidently recommend this one.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 5, 2026

I wasn’t sure at first if this would be the right fit for my niche brand, but the intro call was very helpful. The flows were set up quickly and I saw immediate revenue improvements. The design tool is easy to use and the revenue reporting clearly shows what’s working. The G&P team is helpful, knowledgeable, and quick to respond. I’m glad I added them to the team - definitely worth it.

Using app

About 1 month

Total reviews

10

Average rating

5.0

All reviews

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