Grid & Pixel Email‑SMS‑Popups
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Edit: The team reached out after my review and made an honorable effort to make things right. The review stands because this is what happened, but I will add to it that I admire the way they handled my criticism. Anything they build breaks when you deactivate the app due to their AI slop code and hard-coded assets being hosted on their servers. AI generated images, copy, headlines never followed the very simple company guidelines (for example, our style guide requires no exclamation points or emojis but every email included both, despite us contacting support multiple times. I never would have used this as a temporary solution if I knew I'd be locked in until I found and replaced everything they built - it took three months of work for the team to get us off this app.
Thank you for the update and for recognizing the effort we made to address your concerns. We genuinely appreciate the nearly two years that we worked together. We are proud of the work we did over that time and sorry the relationship ended on a frustrating note. For merchants reading this, deactivating Grid & Pixel does not make everything we built disappear or break. The vast majority of the work remains in place. Certain dynamic components are powered by our platform and require an active subscription to continue functioning, just like functionality provided by many software apps. We appreciate the candid feedback and the opportunity to make things right.
My experience was phenomenal. Grid + Pixel took the time to listen to exactly what I needed and adjust the email flows and campaigns accordingly. They also encouraged me to add SMS marketing (which I did) and it's been a game changer, especially for the abandoned cart flow.
Great App & Excellent service! Highly recommended Big shout out to John who has always been extremely helpful and supportive
Thank you so much. We really appreciate the recommendation and the kind words. John is a huge part of the experience we want every merchant to have, responsive, helpful, and genuinely invested in getting things right. We’re grateful for the trust and excited to keep working together.
I asked customer service multiple times to pause the account because it wasn’t what I was thinking it was. They kept putting it off until I was charged and then they showed me a link to uninstall it. Now I have to go and rebuild my Klaviyo flows and get their “stuff” out of my account. No offer to return the amount charged even though I never used their service. I was hopeful when I saw the demos but customer service and support was terrible.
We want to add an important update for anyone reading this review: 100% of this customer’s charges have been refunded. Every dollar paid to Grid & Pixel was returned. During the two months we worked together, we created 20+ campaign emails, 10+ flows, pop-up assets, and other work for the account. We also provided active, hands-on service and direct support throughout the engagement. When the customer decided Grid & Pixel was not the right fit, we provided instructions to uninstall the app and end the subscription. When they remained dissatisfied, we refunded every dollar they paid. We understand that our service will not be the right fit for every merchant, and we wish them the very best.
I love working with Grip & Pixel. They are very easy to communicate with and make changes quickly.
Thank you so much. We really appreciate the kind words and the year we’ve spent working together. Fast communication and making changes quickly are a huge part of how we try to operate. We’re excited to keep building with you.
I signed up for the done-for-you service, and I'm so glad I did. Their team took care of everything and made the whole process incredibly easy. The emails look clean, on-brand, and the animations really make them stand out. They look so much more professional than anything I could have put together myself. The best part is the team. They're super responsive and always happy to make changes whenever I ask. If you're using Shopify and Klaviyo and want emails that actually look beautiful without all the work, I'd definitely recommend Grid & Pixel.
Thank you so much! We’re thrilled that the done-for-you service has made things easier and that you’re loving the emails and animations. Our team really appreciates your kind words. It’s been a pleasure working with you and bringing your brand to life!
When we started working with Grid & Pixel, our Klaviyo account was underperforming and in need of a complete turnaround. In just a couple of months, they've significantly improved our email performance, with conversions increasing across almost all of our campaigns. Their strategic approach, consistent optimization, and proactive communication have made a measurable impact. We're excited to continue growing together and highly recommend their team.
Thank you so much! We’re thrilled to see the improvement in your Klaviyo performance and conversions. It’s been a pleasure working with your team, and we’re excited to keep optimizing, growing, and building on the momentum together!
We worked with Rob and his team from Grid and Pixel and are very grateful they were able to double the signup rate to our welcome pop up and they provided valuable segmentation, sunsetting rules etc. They were also very supportive of our wishes to enhance the layout of their mails and tone to match our brand. Overall I think this is a great solution for brands who want to enhance their Klaviyo presence at a very competitive price. We can highly recommend G&P, and their entry offer is a no brainer. Thank you for everything!
Long time customer. At first, it was great. After a few months with the "premium plan" they dont even answer emails
Grid & Pixel has given us so much life back! The ability to create email campaigns that are on-brand and EASY have expanded our capacity substantially - as a small business, this is HUGE to our bottom line. Performance of the Grid & Pixel campaigns have exceeded our previous stats consistently as well. Win-win!
Thank you so much. This is exactly what we hope to deliver. Giving small teams more capacity while keeping the work on-brand is a huge part of why we built Grid & Pixel. Hearing that the campaigns are also consistently outperforming what came before makes it even better. We really appreciate the trust and are excited to keep building with you.
Grid & Pixel is so good, I recommend it to all my founder friends!
Wow, totally exceeded my expectations! I had sloppy automations set up in my new Shopify store and sloppy designs that didn't represent my brand well. Grid & Pixel's automations and designs absolutely SOARED past my expectations!! They also took the time to get to know my business. SO glad I found Grid & Pixel. This is already proving to be a game changer for my conversions. Honestly, stop searching...you've found your answer!
Die haben so tolle Grafiken, Designs und Vorlagen, einfach der Hammer wenn man grad ideenlos ist oder einfach Inspiration braucht. Hat auch Hilfe-Videos damit man genau weiss, wie was umsetzen und wenn man immer noch nicht draus kommt hilft das sehr nette Team von Grid & Pixel! Die gleisen auch Newsletters für uns auf nach unseren wünschen (Fragebogen ausfüllen mit wünschen) das ist der Hammer! Wir empfehlen es sehr! Danke liebes Grid & Pixel Team!
Great group. They offer a lot, and they are very easy to work with. Happy to have found them, highly recommended.
Grid and Pixel is an absolutely wonderful team to work with. It's like hiring a full team of email wizards that really understand what you're trying to do . Recommended.
Working with Grid & pixel has been great so far! As a 1 person business, there is only so much you can do yourself & having regular communications with your list taken off your list is a massive help! Highly recommend! Great to work with & easy to set up.
Grid & Pixel has been one of the most useful additions to our Shopify store. The app makes it incredibly easy to create polished, high-end layouts that elevate the overall shopping experience without needing custom development. The interface is intuitive, the design options are flexible, and it allows us to present products in a way that feels clean, modern, and professional.
Very friendly team, always helpful! Appreciate their clear communication and attention to detail. A much-needed add to our business! Highly reccomend.
I came to Grid and Pixel after some very frustrating experiences with my previous marketing team, and within the first two weeks, I was completely blown away. They immediately understood my brand, aligned with my vision, and—most importantly—took the stress off my plate. Working with them has been an amazing experience from the start. Their communication, creativity, and execution have exceeded my expectations. I’m genuinely so happy I found Grid and Pixel and can’t wait to continue building on the success they’ve already helped me create. Highly recommend.
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