Grid & Pixel Email‑SMS‑Popups
The reviews are overwhelmingly positive, with many merchants praising Grid & Pixel for responsive support, personalized service, and strong email marketing results. Common compliments include improved conversions and revenue, better email flows and automations, attractive on-brand designs, quick turnaround on edits, and a team that takes time to understand each business. Several reviewers also mention that the service saves time for small teams and can be a strong value for the price. The negative reviews focus on support and execution problems, especially when customers needed help with billing, cancellations, or fixing mistakes. A few reviewers report slow or absent responses, unresolved issues, and frustration with charges after cancellation. Some also describe quality-control concerns such as broken builds after deactivation, hard-coded assets, template errors, or campaigns that did not match brand guidelines. Overall, the sentiment is strongly favorable, but the critical feedback suggests that reliability, communication, and offboarding/cancellation handling are the main risk areas.
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This app is so worth it! As a small team, it was impossible for us to do everything, so bringing on Grid and Pixel was the best decision for us to continually engage our customer and grow our email revenue. Sheila and team are amazing!
Very streamlined managed service! Sheila and team are amazing at what they do. They have helped improve our deliverability, re-engage our customers, encourage new sign ups, and increase revenue.
Grid & Pixel's 'Autopilot' ran our Klaviyo account Mar-Oct 2026. Their own Mar 2026 suppression recommendation was never executed, driving ~$500 in avoidable Klaviyo charges. Templates they shipped carried unresolved PROMOCODE placeholders across 1,292 of 1,965 sends; our Jul 31 questions were never answered. A $149 charge posted after cancellation was demanded. A Partner Conduct complaint has also been lodged with Klaviyo. We demanded a $1,543 refund; only the $149 has been refunded. I will remove this review once the damages are remedied.
Hi Carlo, Thank you for sharing your feedback. We're sorry your experience with Grid & Pixel did not meet your expectations. We take customer concerns very seriously and have worked with you directly to resolve this matter. We've issued the full amount requested, $1,543, plus any other Grid & Pixel charges incurred during the 11 months we worked together. At Grid & Pixel, our goal is to help merchants grow their businesses through effective email marketing and reliable support. We're always listening to feedback and improving our technology and services to deliver the best possible experience for our customers. We appreciate the opportunity to have worked with you and wish you and your business continued success.
Excellent and personal service. Improved results.
We had a great experience working with Grid & Pixel across multiple brands. They were excellent from the beginning and honestly just kept getting better over time. They really took the time to learn our businesses, understand our customers, and develop phenomenal email campaigns that reflected each brand's personality. They also managed our Klaviyo flows and automations, and we were extremely happy with the quality of their work. The entire team was knowledgeable, responsive, and genuinely cared about getting things right. If you're a Shopify merchant who doesn't have the time or expertise to manage your own email marketing, I would absolutely recommend hiring Grid & Pixel. They know what they're doing, and they're a pleasure to work with. Five stars from us!
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