Paducah Home Theater review for Growave: Loyalty & Wishlist +
Dec. 21, 2022
I have ran into three major bugs so far. They still have at least one huge bug right now. 1. They had a bug that allowed somebody to share to Facebook over and over with no time delay and generate fraudulent gift cards out of thin air extremely quickly. Somebody ran up probably 750,000 points or so in one evening by doing this on loop. I spent an entire weekend trying to disable the fraudulent accounts and cards. 2. Woke up this morning four months later to see that people are still able to order products that they never paid for, with gift cards that were created out of thin air, that were disabled four months ago. This is a big deal, this was $75,000 created before I realized what was going on, four months later it's still not fixed. 3. There was also another bug that rewarded points for using points which is ridiculous, and it still didn't work right even after the support team pointed out which setting should be used and was updated. I sell high ticket items so for example if somebody bought $10,000 worth of items, they got a $1,000 gift card, but then when they used that gift card, they were rewarded with another $100 gift card, then another $10 for using that one, which is absurd. Tried to be understanding but if they're not going to take this seriously then everybody else needs to know about potentially huge issues with the app revolving around reward points and gift cards. Ones that you did not sign up for.
Dear team at Paducah Home Theater, I want to personally express our deepest regret for the significant challenges and inconveniences you experienced while using our app, especially regarding the Rewards program. Your feedback is crucial, and I truly apologize for the oversights and the resultant issues they caused for your business. 🙏💙 Upon thorough review of the concerns you raised, we've taken extensive measures to address and rectify each of these bugs. The loopholes you highlighted in the Rewards program, particularly those concerning the fraudulent generation of gift cards and the accumulation of points, have been meticulously addressed. We've reworked the logic behind our application to prevent such anomalies in the future and ensure the utmost integrity of our platform. Please rest assured that we are continuously learning from past challenges and making earnest efforts every day to enhance the reliability and efficiency of our app. We understand the gravity of the issues you faced, and our commitment to ensuring they don't reoccur is unwavering. Thank you for choosing us and for sharing your feedback, which has been instrumental in driving significant improvements. 🤗 Warm regards, Begaiym, Reputation Manager!
