Growave: Loyalty & Wishlist
The reviews are overwhelmingly positive, with merchants consistently praising the app’s broad feature set, ease of use, and especially its customer support. Many reviewers describe the support team as fast, responsive, knowledgeable, patient, and proactive, often naming specific team members who helped with onboarding, setup, customizations, translations, troubleshooting, and migration. Users also appreciate that the app combines multiple engagement tools in one platform—such as reviews, loyalty, wishlists, referrals, and rewards—and say it integrates well with Shopify, improves customer engagement, and helps create a better shopping experience. The main negative feedback is limited but important. A few reviewers mention constraints in styling/customization options, and one reviewer felt the pricing/integration packaging was misleading because certain API-based features required a higher-tier plan than expected. Another review noted that support initially seemed defensive when investigating a technical issue, suggesting that while support is usually excellent, there can be occasional friction when problems are complex. Overall, the sentiment is strongly favorable, with the app seen as reliable and feature-rich, and the support team as a major reason merchants stay satisfied.
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I've been using Shopify for several years, and Growave has provided the best support experience I've had with any Shopify app team. Janet and the entire team have supported us throughout the setup and launch of TIME2DRINK's membership program. From explaining the features and helping us choose the right approach to handling customization, implementation, testing, and support after launch, they've been patient, thorough, and attentive. We had many questions and specific requirements. The team took the time to understand our needs, explain the options and limitations clearly, and help us find suitable solutions. Whenever an issue came up, they followed up and worked closely with their developers to address it. A special thank you to Janet and everyone involved for their dedication and hard work. We've felt well supported at every stage, and we're very glad we chose Growave.
Quick, Effective and Helpfull support. No Nonsense.
Hey InUndies team, Thanks for your warm words! We work hard to provide the best and most accurate service. We're grateful to you for taking a moment and recognizing this :) Best regards, Andrew
Mario and Valeria have been absolutely wonderful to work with. From the very beginning, they were incredibly responsive, helpful, and solution oriented. What really stood out was how personally they supported us throughout the setup. Whenever we had a question or needed something adjusted, they took the time to understand our needs and helped us find the best solution always with a very positive and friendly attitude. We especially appreciated their support with the translations and the overall implementation process. Communication was always clear, quick, and reliable. Thank you so much, Mario and Valeria, for making the whole experience so smooth. It genuinely feels like having a supportive extension of the team on the other side. Highly recommended!
Hello LeGer GmbH Thank you so much for your incredibly kind words! 💙 We're truly happy to hear that you've had such a positive experience with Growave and that both our platform's features and our team's support have met your expectations. Our goal is to help brands make the most of our loyalty, rewards, and customer engagement solutions while providing a smooth and personalized experience. It's been a pleasure supporting you throughout the implementation, and we're always here whenever you need us. Thank you again for your trust and appreciation. We're delighted to have you as part of the Growave family! Best regards, Joel
App works perfectly for both of our brands! Creates a great user experience and incentivizes customers to continue to return!
Hello Magic Collective team, Thank you so much for your wonderful feedback! We're thrilled to hear Growave has been a great fit for both of your stores. We truly appreciate you taking the time to share this, and we're happy our team has been able to support you along the way. Best regards, Andrew
Hi Curl Warehouse team, Thanks a lot for the 5 stars! Happy to hear the Wishlist is working smoothly for you now. Feel free to reach out anytime you need help. Cheers, Bak
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