Growave: Loyalty & Wishlist
The reviews for the Growave app are overwhelmingly positive, highlighting the excellent customer support provided by the team. Users appreciate the quick responses, efficient issue resolution, and dedicated support they receive. The app itself is praised for its user-friendly interface, seamless integration with Shopify, and a wide range of features that cater to different needs like loyalty programs, reviews, wishlists, and customer engagement tools. However, there are a few negative reviews mentioning technical issues, such as incorrect crediting of reviews to different products and customers, which led to manual corrections and inconsistencies across reviews. Some users also expressed dissatisfaction with delayed feature releases and challenges in app configuration.
Review RSS feed
Always top tier, personalized support
Hello team! Thank you very much for rating our app and posting a review! Please feel free if you need our assistance or have questions. We are happy to help you! Best regards, Joel
Big shoutout to Jay at Growave! He's awesome — super proactive and helped me get everything sorted out quickly. Great attitude, fast response, and an overall amazing experience. Will definitely be coming back to Jay for future needs!
Hi Songmont team, Really appreciate this glowing 5-star review! I'm glad I could help set things right and help with the Wishlist feature. Thanks a ton for taking the time to leave this feedback! Looking forward to working with you in the future! Best regards, Jay
The onboarding experience was amazing! Their staff is very friendly and well-prepared. They were eager to help, and communicate with me actively. They remembered the detailed situation about my store and noticed me about the new features that can solve my past problems. Thank you team :)
Thank you so much for your wonderful review, Sungwoo! It truly means a lot to us It has been a pleasure working with you throughout the onboarding process. I really appreciate your kindness and collaboration, and I'm glad I could help with your setup and keep you updated on new features that fit your store's needs 🌸
My correspondence with service representative, Mario, has been absolutely fantastic; all of my needs were met and the team was willing to honor our branding style while incorporating Growave's helpful loyalty tools. Highly recommend!
Hi, Thank you for your wonderful review and for sharing your experience with Growave. We're thrilled to hear that the platform has been able to support your brand's needs while providing the flexibility to maintain your unique customer experience. Our goal is to help merchants build stronger relationships with their customers through loyalty, rewards, reviews, and wishlist features that integrate seamlessly with their store. Thank you for choosing Growave and for being part of our community. We look forward to supporting your continued growth and success. Best regards, The Growave Team
Excelente aplicativo, melhorou muito o relacionamento com os nossos clientes
Hi there, Thank you so much for the 5-star review! I'm really glad to hear the reviews app has helped improve your relationship with your customers. Please don't hesitate to reach out anytime you need a hand. Thanks again for sharing your thoughts with us! Regards, Bina ———————————————— Olá, Muito obrigado pela avaliação de 5 estrelas — fico muito feliz em saber que o app de avaliações ajudou a melhorar o relacionamento com os seus clientes! Fique à vontade para entrar em contato sempre que precisar de ajuda. Mais uma vez, obrigado por compartilhar sua opinião com a gente! Atenciosamente, Bina
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