Growave: Loyalty & Wishlist
Loyalty, Rewards, Reviews & Wishlists for Customer Retention
Rating
4.9
feedback
2,209
chart
#589
All reviews
Rating Breakdown
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Jan. 28, 2025
英語で問い合わせは大変ですが、すぐに返信くれてサポートを迅速にしてくれてるのでとても助かっています！
Hello Team at 15/e Organic, Thank you so much for your kind review! 🩷 We’re thrilled to hear that our support team has been quick and helpful in addressing your inquiries. We truly understand the importance of smooth communication, and we’re committed to improving the experience so you can reach out in any language you prefer. Your feedback is incredibly valuable to us, and we’re always here to assist with anything you need. Please don’t hesitate to reach out if there’s anything else we can help with. Warm regards, The Growave Support Team こんにちは、15/e Organic チームの皆様、 素晴らしいレビューをいただき、ありがとうございます！🩷 サポートチームが迅速で役立つ対応をしているとのお言葉をいただき、大変嬉しく思います。円滑なコミュニケーションの重要性を理解しており、今後はご希望の言語でより簡単にご連絡いただけるよう改善してまいります。いただいたフィードバックは非常に貴重であり、今後とも何かお手伝いできることがあれば、どうぞご遠慮なくお知らせください。 他にお力になれることがあれば、いつでもご連絡ください！ よろしくお願いいたします、 Growave サポートチーム
Jan. 22, 2025
I'm just starting to use the app again. Although I'm not happy about the massive price increase, I'm willing to try it. Jaganat from their support team spent time with me setting up the app. She was very knowledgeable, helpful, and patient with all of my questions. Thank you, Jaganat!!!
Dear Brett, Thank you for taking the time to share your experience with us! We truly understand your concerns regarding the price changes, and we greatly appreciate your willingness to continue exploring our app. It means so much to us that you’re open to discovering the value it can bring to your business. 🙏 We’re delighted to hear that our support manager was able to provide you with such outstanding assistance. It’s always our goal to ensure that our customers feel confident and well-supported throughout their journey with us. Knowing that we could make your experience a positive one truly means a lot to us. If you have any additional questions or need further assistance, please don’t hesitate to let us know. Our team is always here to guide you and ensure everything runs smoothly. 🙌 Your satisfaction is our top priority, and we’re committed to providing you with the best possible experience every step of the way. Thank you again for your kind words and for choosing Growave! 🌊 Warmest regards, Customer Support Team
Oct. 10, 2024
powerful apps and nice support. Most functions is very well. But the price is too high
Dear team at NiceHCK Audio, Thank you for sharing your feedback and for your kind words about our powerful apps and support team. We’re glad to hear that you find most of our functions to be effective and that our support has been helpful to you. ❤️ We understand that pricing is a significant consideration, and we are continuously working to ensure that the value we provide through our features and support justifies the investment. Your feedback is important to us, and we’re committed to delivering even more value to our customers. If you have any specific concerns about pricing or would like to discuss how we can further support your business, please feel free to reach out. We’re here to help and appreciate your continued partnership. Best regards, Binazir Head of Customer Support Team Growave
Jan. 28, 2025
Edit: With Growave V2, the platform seems more stable. Support is responsive and good at resolving issues. Still, the occasional bug but that is to be expected I suppose. We highly recommend Growave for your store. Growave promises an all-in-one marketing solution. At first glance, this seems to be true, but we're in the process of incorporating it into our brand-new website, which isn't even live yet, and we're running into bug after bug. The support eventually resolves them, but then we run into something else that doesn't work. They say we're the only ones impacted by these bugs, which I highly doubt since we're a fresh store with no legacy and few other apps. We like the promise of it but have been pretty disappointed so far. We hope our experience will increase soon, or we'll have to start looking at alternatives.
Hello, De Spelletjes Vrienden team, Thank you for taking the time to share your thoughts with us. We greatly value feedback from all our clients, as it helps us refine and improve our services. Localized bugs can occasionally arise and may differ from client to client. Our team worked diligently to identify and resolve the issue as quickly as possible. We recognize the importance of a seamless experience, especially when setting up a new store. We remain dedicated to enhancing your experience with Growave. If you have any further concerns or require additional assistance, please don’t hesitate to reach out directly. Thank you for choosing Growave. 💙 Best regards, Binazir Head of Customer Support Team Growave
Jan. 19, 2024
The Growave Support is very helpful and help you with all your customizations wishes. The app itself has limited features for evaluation. It's not so easy to evaluate how the tool works for customers. There are deviations in the numbers and it is difficult to recognize whether the tool is really working for our community. That's why i give only 4 stars. Apart from that we are happy with Growave. It's nice too to have different options in one tool (reviews, wishlist, referral, ...)
Dear GREENFORCE team, Thank you for taking the time to share your detailed feedback and for your kind words about our support team. We’re delighted to hear that you found our team helpful in addressing your customization needs. We understand your concerns regarding feature evaluation and tracking results. We continuously work to improve our app and provide tools that offer clear and accurate insights into performance. If you’d like, we can arrange a call or provide a detailed guide to help you better evaluate the tool’s impact on your community. Your input is invaluable to us as we strive to enhance our platform to meet our clients’ needs. We’re thrilled to know you’re happy with Growave overall, and we’re committed to ensuring your satisfaction going forward. 😇 Best regards, Binazir Head of Customer Support Team Growave
Jan. 18, 2024
Thank you so much Begaiym for helping us to settle all the problem.
Dear TREEHOUSE THE SPIRITUAL SHOP Team, Thank you for sharing your feedback! We’re thrilled to know that all issues have been resolved to your satisfaction and truly appreciate your kind words for Begaiym. If you have any further questions, concerns, or suggestions, please don’t hesitate to get in touch. Our team remains committed to providing outstanding service and ensuring your continued success with Growave. Thank you for choosing Growave as your trusted partner. Your support means the world to us! 😇 Best regards, Binazir Head of Customer Support Team Growave
Feb. 19, 2024
After I left a bad review expressing my frustration and disappointment with the functionality of this app, Growave have been in contact and sorted all the issues. The app is back functioning well now and the loyalty programme is very popular and well received by my customers. I still have the issue every now and again with an undelivered email, particularly to BT customers, so that’s why I have knocked off a star.
Dear Phoenix Florals Team, Thank you for revisiting your review! We’re thrilled to hear that we could resolve your issues and that our loyalty program is delivering value to your customers. Your feedback is incredibly important to us and helps drive continuous improvement. Regarding the email delivery challenges you mentioned, we’re pleased to share that all issues have been fully resolved. You can now count on seamless functionality moving forward. Your continued trust and support mean a great deal to us. If you have any further questions or suggestions, please don’t hesitate to reach out. We’re here to ensure your experience with Growave remains exceptional. 💖 Best regards, Binazir Head of Customer Support Team Growave
Oct. 10, 2023
The application is very good, but it has some flaws: -It's slow to load pages. -Regarding the rewards program, some ways of rewarding customers are not very effective. For example, customers can share or visit our social networks to earn points, but for sharing, they can cheat, meaning they share nothing and still earn points. Moreover, just visiting doesn't serve much purpose. It would have been better to give points in exchange for a "like" on the Facebook page or a follow on Instagram or Twitter. However, overall, it's a very good all-in-one application with a good price point. The big plus is the team that is always available to solve your problems, although there were a few problems I encountered that they couldn't solve. I recommend the application, especially if you need an all-in-one solution. I've noticed that the application is updated frequently, which is good news. I will also update my review after my customers have used the application.
Dear team at Mon Bar à Print, Thank you for taking the time to provide us with your valuable feedback and for giving us a 4-star review. We greatly appreciate your detailed insights into your experience with our application. 😊✨ We sincerely apologize for any inconvenience you've experienced, particularly regarding the loading speed of pages and certain aspects of our rewards program. Your feedback about potential vulnerabilities in the rewards program is essential for us to address, and we'll certainly take a closer look at these areas to enhance the effectiveness and security of the program. Your suggestions about offering points for actions like "likes" on Facebook and follows on social media are valuable, and we'll consider these options for future improvements. We're thrilled to hear that you find our application to be an excellent all-in-one solution with a competitive price point. We take immense pride in our dedicated support team, and your positive remarks about their availability are truly motivating. We look forward to your future updates on your experience with the application based on your customers' usage. Should you ever encounter any further issues or have additional suggestions, please don't hesitate to reach out to us. Your feedback is invaluable in helping us provide you with the best possible experience. 💞 Begaiym, Reputation Manager!
Sept. 28, 2023
Customer service is knowledgeable about the apps and able to answer enquiry within acceptable timeframe. However that's some limitation which they could not do from their end and will need to be specific and clear on the request or enquiry so that they will be able to provide the best solution to your matters. Overall Growave provides what we needs and hope to see the suggestion submitted to be implemented.
Dear Lee and prettyFIT team,😍 We appreciate your feedback on our customer service. We're pleased to hear about our team's knowledge and timely responses. Your input holds significant value to us, and we are sincerely committed to continual improvement. We also hope to implement your suggestions soon. Thank you for choosing Growave! 💖 Begaiym, Reputation Manager!
Aug. 22, 2023
Growave is a good value app that provides a lot of functionality in one app. Some fixes and adjustments have been required along the way but the team has been very helpful and easy to work with.
Hi Brad and the team at La Maison Talulah, Thank you for sharing your feedback and for choosing Growave as your app of choice. We truly appreciate your 4-star review and the insights you've provided. We're delighted to hear that you're finding Growave to be a valuable app that offers a wide range of functionalities. Your recognition of the effort we put into providing a comprehensive solution is truly gratifying. Our team is committed to ensuring your experience is seamless, and we're glad to have been able to assist you effectively. Your positive words about our team being helpful and easy to work with are greatly appreciated 🤗. Thank you once again for your review and for being a part of the Growave community. We're here to support you, and if you have any questions or need assistance in the future, please feel free to reach out. Sending positive vibes your way! Ayana, Growave support team ✨.
Aug. 20, 2023
Beaucoup de choses disponibles dans cet application. Comme le programme de points et récompenses pour les clients, des emails automatisés, un compte et une liste de souhait pour les clients. Je suis satisfaite du résultat. Merci.
Hey Easy lifestyle team, Thank you for taking the time to share your experience with other customers. So happy to know that you are enjoying Growave! 😍 We'll do our best to continue to provide you with the highest level of service and product! Thank you for choosing Growave!💙 Please do not hesitate to contact our team with any questions, we are 24/7 online for assistance. By the way, we sent an email to you, could you please check your inbox? We will look forward to hearing from you soon. 🤗 Anna, Growave Support team.
Feb. 18, 2025
Great app for loyalty programs and wishlist creation! Very intuitive, easy to use on both ends! Growave team is also extremely helpful in solving all sorts of issues - smooth communication, timely responses and fast problem solving. Highly recommend it! I've tried a couple of similar apps and so far Growave is the best, definitely worth it. However, update to 2.0 version changed the reviewer's name presentation function which I personally find absurd. After the update, in the free version, client's full name and surname are visible under the review, and if you want to keep your Client's information private and only show the surname's first letter, well, then you need to upgrade to a paid plan. Shouldn't privacy be a default option? I understand that you want to give Store Owners flexibility, and that's amazing, but keeping Client's surname hidden is such a weird thing to ask us to pay for. What I love about the update is the new design, it's clean and professional. Thanks for that.
Dear team at Preloved Branded, Thank you so much for your kind words! We are thrilled that you enjoyed our app and had such a great experience with our support team🥰. We’ve passed your comments on to our team so they can enjoy the good vibes too. Comments like yours make our work worthwhile. Thank you for sharing your experience and for choosing Growave🙌🏻! Janat, Growave Support team.
May 27, 2023
It is a great app and the chat assist is fast too. The only thing I would add into the app is an auto discount for my customers when they purchase based on their tier. It is more rewarding and it's easier to retain them. Unless it is already in the app which i don't know how to set it
Dear team at Fravi Sdn Bhd (Bebehaus) 562119-D🤗, Thank you for your positive review of our app! We're thrilled to hear that you find it great and appreciate your kind words about our customer support managers💗. We appreciate your suggestion about adding an auto discount feature for purchases based on customer tiers. While this feature is not currently available in the app, we'll definitely take your feedback into consideration for future updates. Moreover, we have several workaround rules that give out discounts to customers as a reward for their purchases. If you have any more suggestions or questions, please feel free to reach out. We're here to help🙌🏻!
May 19, 2023
It's a great combination of features and price. Plus the support is solid. I've been with growave for a couple of years. But I'm not satisfied with the progress this app has (not) made in visual design. Nothing has changed. The overall visual design of the app is mediocre at best which doesn't help convert visitors very well. It feels very early 2000s. Growave needs to focus on design. We need more modern looking widgets and alternatives to the slider design for reviews. Why does it have to look so bad? Please look at Loox or other competitors which have card based design and grids. NOTE: I'm NOT talking about the Admin area. I'm talking about how the app looks on websites. Particularly the reviews.
Hi, the team at Coveralls, Thank you so much for your valuable feedback. Our team always ensures that you like our platform and that all your queries and requests get fulfilled quickly! 💖 We are always ready to go the extra mile to provide our friends with the highest quality care, and the fact that you have highlighted this means a world to us!😇 Thank you for making our day brighter! 💖 And thank you for pointing out the design of the features in the stores. There is always room for improvements and we working on it to make customers' experience great! ⭐️ Happy Growaving! ❤️
Feb. 15, 2023
The app is very good and support is excellent and fast. I've uninstalled it because it makes it mandatory for customers to create an account, while I prefere to let them decide if they want to join the reward program (and create an account) or just purchase more quickly.
Hi, team ofmachebuoni, We appreciate your kind word for the app and Support team 🥰. Our team works hard every day to deserve your positive feedback. We’re delighted to hear that you received friendly, attentive service from our team. As for creating an account, I am afraid, without enabling an account, our app doesn't work. Nevertheless, we have forwarded your feedback to Product Management to review and implement in the closest updates. Please note that we are always here to assist you if you decide to come back. Hope to work with you again 🙌🏻!
Dec. 14, 2022
A couple of issues came up, but it was a user error. I had updated my Shopify pages for SEO and accidentally deleted the coding that makes Wishlist, Refer a friend, and Loyalty program Landing Pages appear on my site. It took three days for them to figure out how I wanted it reinstalled, due to the language barrier I believe, but it looks great now. Thank goodness for 24/7 help.
Hi Melendy and THE HOUSE OF BLONDIE team! We really appreciate your feedback. Thanks to people like you we have a chance to grow and provide better service to more clients 🤗! We do admit that in total it took 3 days to solve the issue. Growave Team always wants to take care of each and every detail which can bring additional questions coming up further. Additionally, attentiveness and providing a good experience to every client is a top priority for us, therefore, we spend extra time on every request we are receiving. Moreover, we try to investigate thoroughly while resolving the merchant's queries which again can lead to taking some extra time. I really hope for your understanding on this matter 😊! We really appreciate you being a customer and are here for you anytime 🙌.
Oct. 18, 2022
I use this app for my wishlist and am so happy. whenever I update or change my theme, growave is always ready to update me. I never have to ask first; they always know when and where the right places to put their extensions are.
Hi team VIDA AMOR, It's so glad to hear that our app makes you happy! 🤩 We always try to help you with your queries and make your experience with us better and better every day! Let us know anytime if there's anything else we can be of service! 💕
Sept. 22, 2022
Bcp de fonctionnalités, nous ne les utilisons pas tous. Le gros + : le SAV est très réactif et très arrangeant, ils nous ont bcp aider pour le set up et les correctifs de bugs. merci !
Dear team at Patricia Blanchet😊, We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. Thank you❤️! Moreover, I will gladly forward your email to my colleagues from the Success team and they can reach out to you and share some tips to use all of the features of the app and benefit from them✨. Happy Growaving 💙!
Aug. 30, 2022
I found the backend of this app kind of clunky/unintuitive but the support has been stellar. Alex didn't give up on me even with a ton of back and forth. Thank you!
Hi team at Rythmatix, We are very grateful that you took your time and share your feedback with us and all Shopify users. Alex passes his thanks as well. 😇 We are very glad to hear that our customer support managers made you feel welcome. 🔥 As for the app's backend, please be kindly informed that the app is optimizing with every update and your valuable feedback helps you to be better. It's absolutely a pleasure for us to help you with any of your requests, that's why please feel free to reach out if you need our assistance! ✨
Aug. 19, 2022
Great set of features. Some of the admin pages need work as it can be hard to make some changes after you have launched but the team is always more than happy to help and is very friendly
Hi Approved CBD team, Hope you are doing great! 🎉 We are very glad to hear that our Support team was helpful to you, our team is always working on their skills, and we are always ready to help you with the questions you have. 🤩 Also, all the members of our company work hard on the app improvement and every feedback about our update is very important to us. We are always open to hearing our customers' opinions because we are a client-oriented company. Thank you very much for your feedback. We appreciate your time! 😉 Have a great week ahead. 🙌