Phoenix Florals review for Growave: Loyalty & Wishlist +
Feb. 19, 2024
After I left a bad review expressing my frustration and disappointment with the functionality of this app, Growave have been in contact and sorted all the issues. The app is back functioning well now and the loyalty programme is very popular and well received by my customers. I still have the issue every now and again with an undelivered email, particularly to BT customers, so that’s why I have knocked off a star.
Dear Phoenix Florals Team, Thank you for revisiting your review! We're overjoyed to learn that we were able to resolve your issues and that our loyalty program is making a positive impact on your customers. Your feedback is invaluable to us 💖 We acknowledge the recurring issue with undelivered emails, especially affecting BT customers in the UK. We apologize for any inconvenience caused and want to assure you that our team is actively working towards a solution to address this issue effectively. Your ongoing support means the world to us. Should you have any further questions or feedback, please feel free to reach out. We're committed to ensuring your experience with us continues to improve! 😘 Begaiym, Client Care Specialist
