Growave: Loyalty & Wishlist +
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Rating
4.7
feedback
2,077
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#641
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June 27, 2024
The "buy now button" on my store's product page was not loading properly. Upon investigating I was able to identify custom code changes in the product-template.liquid file as the cause for this behaviour. There is some residual code from the app [Growave: Loyalty and Wishlist] which interferes wuth the product-form - so the buttons. This app's developers have no responsibility and leave bugs in theme that interfere with other buttons. I don't think they did this on purpose, but it leaves room for improvement.
Hello, The Anime Supply team, We want to express our sincere apologies for the negative experience you had with our app. It must have been frustrating to encounter issues with the "Buy Now" button on your product page due to residual code from our app. This situation is not reflective of our usual standards since we strive to provide a seamless experience for our users. We are more than willing to assist you in removing any residual code that may be affecting your site's functionality. Please be informed that we have contacted you via email to sort this out as soon as possible to make sure that the website's running smoothly. Best regards, Vlad Growave Support Team
June 25, 2024
I uninstalled the app and they still charged me and I haven't been able to get in touch with someone to give me back the yearly fee. I stopped using the app and went to Loox because its more user friendly
Hello GLAMLIFE BEAUTY Team, On behalf of the Growave team, I would like to apologize for your negative experience with us. 💔 I have reviewed all the threads, and I am very sorry that your impression of our app was not as positive as you expected. We deeply value every merchant, and it is crucial to us that all our customers are satisfied with our app. Regarding your refund request, we need a screenshot of the invoice to verify the billing period and compare it with Shopify's records. On my end, I have already checked with the Shopify Billing team and processed the refund to your card linked to Shopify. You should see the funds on your card within 2-5 business days. I would like to resolve these issues together, as I sincerely do not want our cooperation to end on this note. We can arrange a call to discuss your concerns personally, and I would greatly appreciate the opportunity to hear from you. Please let me know your thoughts and reply to my email. 🙏🏻 Best regards, Binazir Head of Customer Support
June 6, 2024
I removed my review, but I am putting it back again. This app support is the worst you can even get. They will play with your website like a toy. The rewards feature does not work on phone resolution. Be careful, these reviews are all fake as the app is buggy to the max.
Hi, the team at Snack Attack, Thank you for taking the time to share your feedback with us. We sincerely apologize for the negative experience you encountered with our application. Your feedback is always incredibly valuable to us as it helps us improve our services. We understand your frustration and would like to assure you that we take all reviews seriously. Regarding your concern about fake reviews, please note that Shopify strictly prohibits the posting of fake reviews, and we adhere to their policies rigorously. We regret that you faced issues with our app's functionality, particularly with the Rewards feature on the mobile version. We want to assure you that our team has worked diligently to address these issues. We provided a screen recording showcasing the fix we implemented. We would appreciate it if you share your thoughts about this. Please accept our sincerest apologies for any inconvenience caused. We remain committed to providing exceptional support and improving our app's functionality continuously. If you're willing, we'd appreciate the opportunity to connect with you directly to resolve any outstanding issues and regain your trust in our product. Thank you again for bringing these concerns to our attention. We look forward to the opportunity to make things right. Binazir, Head of Customer Support team
April 24, 2024
Terrible Support Does not work
Hello, Olazion team, We sincerely apologize for the negative experience you had and for your decision to leave a one-star review. We have thoroughly investigated the matter and found that our support team made several attempts to reach out to you via email. However, it's possible that our messages may have been filtered into your spam folder. We kindly request that you check your spam section or provide us with an alternative email address for further communication. Additionally, our support team tried to contact you via phone calls for many days, but unfortunately, we were directed to voicemail each time. Please know that our support team responded promptly to your inquiries, and we have reviewed all possible errors on our end. We have done everything possible from our side to assist you. We would be extremely grateful if you could take a moment to check your email and let us know if you have received our messages. Your feedback is invaluable to us, and we are committed to resolving any issues you may have encountered. Begaiym, Client Care Specialist
Jan. 8, 2024
Well where to start we can't use all the features and I'm paying $470.4/yearly and I'm stil missing the key features for a good functioning we will think to continue with, next year as it is exesive. For us is like a minus the star we have used to rate.
Dear GLX'S Inc. team, We're truly sorry that you've encountered such an issue, and we acknowledge all the inconveniences it has caused. I have already sent you an email with a proposed solution to this problem and have attempted to call you several times to discuss it in person. I hope my message has reached you, and I'll be awaiting your response. I genuinely intend to assist you and improve your experience with us. Begaiym, Client Care Specialist Growave
Jan. 3, 2024
This app is terrible!!!!!!!!!! I found out that all the coupons they generate are still active after customers redeemed them ( making you lose money)! I contacted them 5 times, and they escalated the case, it's been 3 weeks and no one got back to me. I'm deleting this app also they increased their price dramatically. CUSTOMERS CAN REDEEM DISCOUNTS GENERATED FROM THE APP ALL THE TIME AND IT DOESN'T DEACTIVATE THEM, MAKING YOU LOOS MONEY OVER AND OVER AGAIN.
Dear Febron team, Thank you for taking the time to share your review with us. We sincerely appreciate your input, as it is invaluable to us in improving our services and meeting the expectations of our loyal customers. We want to extend our heartfelt apologies for any inconvenience you have experienced, and we regret that we fell short of meeting your expectations. Your concerns are of the utmost importance to us, and we are actively working to address each issue raised in your feedback. Upon reviewing your recent inquiries, our team discovered that the discrepancy in the reward program settings between 2022 and 2023 contributed to the glitches concerning the discounts for your specific account. We understand the frustration this may have caused and assure you that steps are being taken to rectify this situation promptly. Regarding the issue with active coupons not deactivating after redemption, our development team is diligently investigating the root cause. Unfortunately, pinpointing an exact timeline for resolution can be challenging due to workload and task complexity, but please be assured that we are making every effort to identify and address the issue promptly. I sincerely apologize for any delays in our response over the past three weeks. I acknowledge the importance of your concerns, and we are committed to resolving them to your satisfaction. We understand the impact these issues may have on your experience with our app, and we are dedicated to making things right. Regarding the recent price increase, we understand that this may have come as an unwelcome surprise. For our loyal customers like yourself, we have decided not to modify your plan and allow you to continue using our application at the previous pricing, provided that you do not exceed the monthly order limit. I hope this clarifies the situation to some extent, and I appreciate your understanding as we work to improve our services. Please feel free to reach out if you have any further concerns or questions. We value your loyalty and are committed to ensuring your satisfaction with our app. Thank you once again for your feedback, and I look forward to the opportunity to address your concerns and regain your trust. 🙏 Begaiym, Client Care Specialist
Dec. 5, 2023
Large increase in price with no real viable upgrades. I reached out to customer service and was pretty much told to downgrade to free or pay a lot more for you're already getting. No grandfathered pricing. The installation was supposed to be straightforward but took multiple E-Mails to customer service to resolve since the migrated data was not integrating into their service as intended, the original price point made it worth the try. Once everything was running as intended, I gave feedback to them as the schema that google uses to pick-up on reviews and display them in search was completely missing. Afterwards, everything worked fine and as intended. Adding new features and incentivizing an upgrade is what they should have done as opposed to locking all the current features behind a massive increase.
Dear Pillowfied team, I want to extend my sincere apologies for any inconvenience caused by recent changes to our pricing structure and the challenges faced during the app installation. Your feedback has been invaluable in refining our processes, and we appreciate your engagement with our customer service team. We acknowledge that the installation process didn't meet expectations, and we are committed to improving the experience. The decision to adjust pricing was made after careful consideration of various factors. We understand your concerns and value your loyalty. To ensure a seamless transition to the new pricing, I am open to discussing your individual case. I am available for a meeting via email or a personal call to address your concerns and maintain a positive experience with our application. I understand your decision to remove our application was disappointing, and I sincerely apologize for any frustration it may have caused. Unfortunately, my attempts to contact you via email and phone to discuss possible solutions were unsuccessful. Nevertheless, I want to assure you that I am always available and eager to address any concerns you may have. We highly value our partnership with you and would be delighted to resume our collaboration. If you have any specific questions or if there are areas of concern you'd like to discuss, please let me know a convenient time for you. I am committed to finding a resolution that ensures your satisfaction with our application. Thank you for your understanding and continued support. I look forward to the opportunity to reconnect and work towards a positive resolution. Begaiym, Client Care Specialist
Nov. 21, 2023
This was an app that I really enjoyed as their customer service was quick to respond and the functions were great. We were one of the early users when they were still offering their $9 basic plan but most of the functions have now been removed from us due to the pricing change. We wrote in to customer service explaining our situation, and for a small brand like ours, it's impossible to be paying $149 per month to retain all the features which were available from the plan they promised previously. Most apps out there would still reward their old customers who've been with them since day one, but not in the case of Growave. It's truly disappointing and now we need to find another review and loyalty app that can fit into our budget. While I appreciate the help that the team has provided for us since day one, this experience has left us speechless.
Dear SLOW RITUALS team, I hope this message finds you well. I wanted to express our sincere gratitude for sharing your valuable feedback with us. Your openness in expressing your experience with our application is genuinely appreciated, and we deeply regret that your expectations were not fully met. We understand the impact changes in our pricing structure can have, especially for our early users, and we sincerely apologize for any inconvenience this may have caused. 😥 The decision to adjust our pricing was made after careful consideration to optimize our services and align with industry standards. However, we recognize and empathize with your concerns, and we are committed to finding a solution that addresses your needs. It genuinely saddens us that we were unable to meet your expectations. We've made several attempts to reach out to you, but unfortunately, we have not received a response. We understand that your time is valuable, and we apologize if our attempts to connect have inconvenienced you further. However, we are always eager to resume our collaboration and will be available to address any questions or concerns you may have. If you are open to it, I am available for a phone conversation or correspondence via email at your convenience. I am committed to listening, understanding your requirements, and working towards an optimal solution that satisfies both parties. Once again, we appreciate your feedback, and we are eager to engage in a meaningful dialogue to address your concerns. 🙏 Begaiym, Client Care Specialist
Oct. 27, 2023
I had the worst experience with this app. And even worse with the customer service. Even though I used app support to set this up. My website was down for 4 days. It was a very expensive fix. How this was handled by growwave… well they lost a customer. Don't recommend it:
Hello Shaman Sisters team, I extend my sincere apologies for the challenges you've encountered with our app and the difficulties experienced with our customer service. As the Reputation Manager, it deeply concerns me to learn that we fell short of providing you with the excellent experience we strive for. 😔 The downtime of your website and the subsequent costs are distressing. We are actively working with our team to address and rectify these issues to prevent similar situations in the future. Your feedback is invaluable, and I would appreciate the opportunity to discuss your concerns directly. We genuinely regret the problems your website faced due to our app. To address this, we have processed a refund for the months during which you were unable to utilize our services. We understand that you had to remove our application, and we deeply regret any inconvenience this may have caused. We always welcome the opportunity to collaborate with you again, and should you have any questions, we are here for you. I genuinely hope we can rebuild the trust that has been lost. Please be assured that resolving your concerns and ensuring your satisfaction remain our top priorities. 🙏🥰 Begaiym, Client Care Specialist
Oct. 26, 2023
I'm currently using this app but I don't think I'll be using it for a long time, the inability to customize the rewards page is really limiting. In addition to the fact that it is not possible to have a LOGIN button when loading the page, which makes usability compromised by the user, because to log in he has to click randomly inside the page to see the log in button. I asked to make this button visible right away, but it seems impossible to implement. I'm not satisfied at all.
Hello Blondesister team, I appreciate your openness in sharing your experience with our app. Your insights are incredibly valuable to us, and I want to extend my sincere apologies for the challenges you've encountered while using our platform. I'm truly sorry to hear about the difficulties you've faced in customizing the rewards page and the visibility of the login button. Providing an intuitive and seamless experience is paramount to us, and I regret that we've fallen short in meeting these expectations. 😥🙏 Your feedback is being taken seriously, and we are currently in discussions with our development team to address the concerns you've raised. We are committed to working diligently to rectify these issues and ensure your satisfaction. Once again, please accept our sincere apologies for any inconvenience caused. Your feedback is instrumental in helping us improve and serve you better. Thank you for choosing us; we greatly appreciate your trust, and we assure you that we will strive to enhance your experience working with us. Begaiym, Client Care Specialist
Sept. 18, 2023
Even though I told them not to call me, they kept calling from different numbers, asking me to change my review. Stop calling me!!!!! It's your APP real issue. Other customer need to know how it works! The social login function doesn't work at all!!!! I have send the issue video. But the support just say they have tested and it could work.. But I can't work either my friend. Now they asked me to create an account then could use the social login function. If so why it is called social login???? All we want is customers don't need to create an account and easy login. Too bad. Bad product bad service! Stay away from this app.
Dear Megan and the ViVi Stationery Team, I hope this message finds you well. I want to address the concerns raised in your review and assure you that the issues you faced with our app have been resolved. Your feedback is invaluable, and I appreciate your patience throughout this process. I apologize for any inconvenience caused by our attempts to reach out. Our intention was to assist you in resolving app issues, and I understand our communication may not have aligned with your preferences. I'm grateful for your efforts in sharing the issue video and your eagerness to help identify the problems. Our dedicated developers have worked to ensure everything now functions as intended. Your feedback is taken seriously, and adjustments have been made to address the issues you faced. My goal is to provide you with a seamless experience with our app. I also want to apologize for any inconvenience caused by our phone calls. I tried to reach out to discuss and address concerns directly. Our team hopes for a chance to regain your trust and collaborate again. Thank you for sharing your thoughts. If you have additional feedback, please reach out. I look forward to providing you with an improved experience in the future. Warm regards, Begaiym, Reputation Manager
July 25, 2023
Absolutely horrible experience for my customers and myself ever since installing this app. Be prepared for a LOOOOOOOOOTTTTTTTTTTT of wasted time trying to get customer support to actually help you get anything done when there's an issue- they just want to blame it on Shopify when it's really all on their end
Dear Jetana and Nightmare Before Stitches team, Thank you for taking the time to share your feedback about our app. We value all input from our users, and we're sorry to hear that you had a less-than-satisfactory experience. We understand your frustration and want to assure you that our team is actively working on addressing the issues you've mentioned. Our goal is to continuously improve and enhance our app to meet the needs and expectations of our users. We were trying to contact you, but could not get any answer, thus it would be awesome if you could give us more information or get in touch with our support staff so that we can better understand the precise issues you ran into. We would appreciate the chance to address any issues you may have and provide you with immediate assistance. We are available for you 24/7. Your feedback is invaluable in helping us identify areas for improvement, and we take your comments seriously. We'll use this as a learning experience to make our app even better. Thank you again for your honest feedback. We hope you'll consider giving our app another try, and we look forward to providing you with a more positive experience in the future. Aziz, Growave Support team.
May 10, 2023
Do not leave negative review - for your peace of mind. No notification when you exceed your orders limit. You are out of answers when customer asks you how to apply reward, because you have no clue and have dig it out. Points aren't calculated correctly in British Pounds. You'll have to adjust every order (when customer spotted) manually. If you want pease of mind, please do not leave negative review. I have my all windows closed from incoming calls and emails from this corner shop.
Dear Vapesavers team, We value our customers' opinions and would like to thank you for bringing this to our attention. Moreover, we’re sorry to hear of your less-than-satisfactory experience with Growave and hope you will accept our sincerest apologies. 😢 Regarding your feedback about the order limit, please kindly be informed that we send three email notifications every month if the merchant exceeds the order limit. Also, we have a notification directly in the Admin panel in order for our merchants to be informed. I would like to mention that for self-study of our app, our team is constantly updating the knowledge base, where you can find answers to your questions. In addition, our customer support team is available 24/7 in order to assist you with all of your queries. 🤗 🙏 Concerning the currency Setting, our app relies on the base currency set in your Shopify Settings, and it converts the amount at the market exchange rate based on that setting. If you allow us the chance to speak with you at your earliest convenience, we would like to make it right so we can get this sorted out as soon as possible. 🙌
April 5, 2023
If you're migrating reviews from another platform, do not let Growave do your migration. During the sales demo call, I was cheerfully reassured that they have an expert development team who could do the full migration of my reviews from Yotpo to Growave. Not so. I prepared the csv file according to what I was told but each time their developers tried to import them, customer service would email saying something needed to be changed. The launch of my redesigned site was delayed because we were waiting to get all the old reviews in place. This happened 6 times and each time, it took 2 days to find out it wasn't what they wanted. This cost me almost 2 weeks. I've migrated from platform to platform before and have had issues, so it was expected to have to alter the csv a couple of times. But it became ridiculous. Despite everything being in the right place on the csv. Over half of the review images were missing. Every review imported as being from an "unverified" customer, so I had to go through and verify 500+ reviews. There was an empty field for a review heading, so the reviews looked incomplete--(all my reviews had headings but I was told to take that column out, as their app didn't allow space for headings). So I manually added all of the headings. Not wanting to wait for them to fix it, I added all the missing photos to their respective reviews. Then realized that my review comments---which can't be edited or removed via the dashboard--were showing up with strings of symbols in place of apostrophes, making it look like I don't know how to use punctuation. I asked for the review comments to be edited by their devs and was told they couldn't be changed but they could be removed (this is always customer service emailing, btw...they don't let you communicate with tech support or a developer at any point). So I said sure, just remove them and I'll add them back in later, with proper punctuation. As long as they didn't overwrite any of the updates I'd made the week before, that was fine with me. Customer support said the dev team wouldn't overwrite anything I'd added (photos, verification, review headings). Before 100% giving them the green light to remove my review comments, I reiterated that I DID NOT WANT THEM TO OVERWRITE MY EDITS. I'd spent a couple of full work days manually updating everything the import either missed or entered wrong. 3 days later, the devs completed the review comment removal and when I checked their work, there were 150+ less reviews showing up in my dashboard. Among the 399 that were there, the ones I manually added photos to now had zero photos. The review headings were missing and there were unverified customers again (they were all verified and I had fixed that!). I realized that what they did was they exported the reivews to a new csv, made some changes and then reimported it without adding new fields for verification status and review headings. So basically their new import overwrote all of my edits. I honestly can't explain how all the images I had added disappeared... At that point, I told customer support I was going to leave a frank review and uninstall the app, request a refund for the 2 months I paid them ($49/month). They got back to me right away and said they were so sorry and would give me 2 months free, plus the dev team would make everything right. I agreed to give them a second chance but a week later, the work had not been completed yet. When asked, customer service said they were very busy and that it wouldn't be done until the end of April---again, ridiculous. I said this was unacceptable and I wasn't going to wait weeks more for them to fix the mistakes they made (and this was not something I could fix, they make it impossible for you to DIY anything, the overlords have to do it all for you). Again, I let them know I would be uninstalling and leaving this review. I was begged for a 3rd chance and stupidly, I agreed to trust them yet again. Just checked their "fix" and I see now that there are product reviews showing on the wrong product pages, the wrong images are showing on reviews and I'm still missing half of my review images. I can't believe I was trusting enough to let this go on for almost 3 months. On top of the gigantic headache the review migration caused (not to mention missing my scheduled launch of our site redesign by 7 weeks because of Growave's tech support incompetence), the Rewards program is a disaster. If you've downloaded this app, be sure to dig deep into Rewards settings, paying special attention to the language used for automated customer messages (the ones triggered by members' actions). Many of them are worded in broken English and some are downright bizarre...lots of incorrect grammar and lack of punctuation, or coming across as totally unprofessional and even unfriendly. If you're operating in the U.S. and are planning to use any of this program's features, I recommend combing through all the automated messaging to fix errors and make them sound at least a little friendly. If you are migrating reviews, I also recommend adding your reviews--no matter how many you have--manually. Don't let their sunny sales team chirpily talk you into handing that over to their version of the Wizard of Oz, the silly, incompetent fool trying to control everything behind a curtain. For some reason, it seems impossible to perform a full migration of all reviews with their associated photos intact, despite having your csv perfectly constructed to match the template. For the record, another weird thing is the only full example name on their csv import template for reviews is...Sasha Gray. Which at first made me laugh but after the hell they've put me through, I think this company is really being run by a bunch of snarky kids who think they're outsmarting everyone. Not only is this app not worth $49/month, I feel like they should pay me for my time and for the last 3 months of lost revenue. Now I'm back to square one, starting over with a different app. Wish me luck.
Dear Fit for a Pit team, First and foremost, I want to sincerely apologize for the issues and inconveniences you encountered using our platform. Your detailed feedback is invaluable, and I assure you, that I read every word attentively. 🙏 Our primary goal has always been to provide users, including Shopify store owners like yourself, with impeccable service. I deeply regret that we failed to meet your expectations during the review migration process. Despite our efforts to ensure high-quality work, challenges can arise. However, addressing these challenges is our responsibility, and unfortunately, we fell short in your case. I'm pleased to inform you that we have undertaken serious measures to rectify the issues: 1. We have significantly improved the review migration process, paying special attention to images, verification, and headings. 2. We've launched updates to enhance our platform's functionality, particularly concerning review migrations. 3. We have also revisited and optimized our loyalty program settings, with a special focus on refining automated customer messages. To further assist our users, we have prepared a Quick Guide on How to Migrate Reviews (https://support.growave.io/en_US/knowledge-base-category-reviews/import-reviews-into-growave-quick-guide). This guide is designed to provide clear and concise instructions, ensuring a smooth migration process without complications. The mention of "Sasha Gray" in the CSV import template was inappropriate and did not align with our professional approach. This oversight has been corrected. Your constructive feedback provides us with an opportunity to learn and improve. Regardless of your decision regarding our platform, I genuinely wish you continued success with your Shopify store. 🤗 Best regards, Begaiym, Reputation Manager!
March 20, 2023
Quiero cambiar la divisa, o usar la divisa predeterminada de mi tienda (Peso mexicano). Gracias...
Hi, the team at new-wey! Thank you for your valuable feedback and for taking the time to share your experience with us. 🙌🏻 In regard to the Currency Setting, please be kindly informed that our app relies on the base currency set in your Shopify Settings and it converts the amount at the market exchange rate based on that setting. We would really love to assist you with this matter if you decide to download our app again. Moreover, we have made multiple attempts to contact you via Skype and email, but unfortunately, we have been unsuccessful in reaching you. We would really appreciate it if you get back to us so we can solve the current situation with the currency setting. Because our aim here is to help you and to ensure that you are satisfied. 😊 Best regard, Growave Customer Support
Jan. 23, 2023
I used this app for over a year and it was a big mistake for our store. I would say that in the last year or so I received only a couple of reviews and I couldn't understand why. I changed from this provider to another and started getting reviews immediately. The cost of using this program is immeasurable to us.
Hi team at Playroom Avenue, 😇 Thank you for taking the time to share your experience with us. We're sorry to hear that you were disappointed with our product. Our goal is to provide our customers with the best possible experience, and we regret that we fell short in your case. 🙏🏻 We take all feedback seriously and we would like to use this opportunity to make things right. We have made multiple attempts to contact you via Skype and email, but unfortunately, we have been unsuccessful in reaching you. Our aim was to ensure a clear and accurate understanding of the situation with the Reviews feature as this information could assist us in comprehending the circumstances better and making the necessary improvements. We would greatly appreciate it if you could reach out to us at your earliest convenience so we can discuss a resolution that will work for you. ⭐️
Dec. 21, 2022
I have ran into three major bugs so far. They still have at least one huge bug right now. 1. They had a bug that allowed somebody to share to Facebook over and over with no time delay and generate fraudulent gift cards out of thin air extremely quickly. Somebody ran up probably 750,000 points or so in one evening by doing this on loop. I spent an entire weekend trying to disable the fraudulent accounts and cards. 2. Woke up this morning four months later to see that people are still able to order products that they never paid for, with gift cards that were created out of thin air, that were disabled four months ago. This is a big deal, this was $75,000 created before I realized what was going on, four months later it's still not fixed. 3. There was also another bug that rewarded points for using points which is ridiculous, and it still didn't work right even after the support team pointed out which setting should be used and was updated. I sell high ticket items so for example if somebody bought $10,000 worth of items, they got a $1,000 gift card, but then when they used that gift card, they were rewarded with another $100 gift card, then another $10 for using that one, which is absurd. Tried to be understanding but if they're not going to take this seriously then everybody else needs to know about potentially huge issues with the app revolving around reward points and gift cards. Ones that you did not sign up for.
Dear team at Paducah Home Theater, I want to personally express our deepest regret for the significant challenges and inconveniences you experienced while using our app, especially regarding the Rewards program. Your feedback is crucial, and I truly apologize for the oversights and the resultant issues they caused for your business. 🙏💙 Upon thorough review of the concerns you raised, we've taken extensive measures to address and rectify each of these bugs. The loopholes you highlighted in the Rewards program, particularly those concerning the fraudulent generation of gift cards and the accumulation of points, have been meticulously addressed. We've reworked the logic behind our application to prevent such anomalies in the future and ensure the utmost integrity of our platform. Please rest assured that we are continuously learning from past challenges and making earnest efforts every day to enhance the reliability and efficiency of our app. We understand the gravity of the issues you faced, and our commitment to ensuring they don't reoccur is unwavering. Thank you for choosing us and for sharing your feedback, which has been instrumental in driving significant improvements. 🤗 Warm regards, Begaiym, Reputation Manager!
Nov. 30, 2022
In search for a simple refer-a-friend function, I made the mistake of installing Growave. This app is absolute bloatware. It will install all sorts of functionality all over your site. Use with caution as every install has the potential to slow down your site and, unless you're using all functionality, that's by definition a bad outcome. Deleting it required removal from the app itself and from Shopify admin.
Hi team of Allster and Eddie, We are so sorry to learn that our app didn't meet your expectations 😞. Long-term and fruitful cooperation with our valuable customers is one of our main priorities, and that's why our big team works hard every day to make the app as easy and effective as possible. Growave is a 5-in-1 app for building loyal and trustful relations between shop owners and customer. Nevertheless, according to your marketing strategy and the needs of the shop, the features can be easily enabled or disabled. Moreover, our Support team works 24/7 to assist you with all your queries. All you need to do is reach out and the team will do their best to meet your expectations. As for loading speed. I totally understand how important it is for you to optimize your site's speed. However, I would like to kindly note that our platform and all of our products are loaded asynchronously so they don't affect the overall speed of page loading. We use a lazy load for our widgets, buttons, and icons. Please give us a chance to check if our app affected the site's speed or not. Our dev team will be happy to test the speed with our app and without. About deleting from Shopify dashboard, please let me kindly inform you that we use Shopify for charging our customers. That's why if you don't delete our app from there, you'll keep on being charged. We'd really appreciate it if we were able to talk about your feedback more and find a solution to your queries. Please let us know your thoughts. Looking forward to your reply 🙏🏻!
Oct. 31, 2022
Have ran into issues with Growave time and time again over the last 2 odd years of using the app, and their live chat team seem to never be able to give me clear cut answers. The same one liner is always used , "let me forward this to our developers and get back to you when we receive a reply." They've recently updated the app and are now sending "system notification" standardised emails to your customers BUT you are unable to access these emails to customise them to suit your brand. The reason given was "if we change these templates for you, we will have to change it for everyone else". So in essence, you are unable to see what they send to your customers which makes no sense. There are a number of other issues with this app that I won't go into detail here, but overall I would not recommend this app for its lack of customer service and lack of customisable functionalities.
Dear team at AJ Craft Supplies, I deeply regret the challenges you've faced while using our app. Your feedback is incredibly valuable, and I sincerely apologize for the inconvenience you experienced, particularly with our live chat responses and system notifications. 😌🙏 Taking into account your concerns, I'm pleased to inform you that we've now introduced features that allow users to easily customize emails, ensuring they align seamlessly with the branding and style of your online store. It's essential for us that our clients have full visibility and control over their communication with their customers. Our support team is continuously learning and evolving. We've invested in their training to ensure that they provide clear, concise, and immediate solutions to any arising issues. We're making every effort daily to ensure that our app offers a seamless and efficient experience for all users. Thank you for choosing us, and I genuinely hope that our recent improvements align more closely with your expectations. 💞 Warm regards, Begaiym, Reputation Manager!
Oct. 25, 2022
A mysterious "glitch" for 5 weeks have left me unable to use this software and all I continually get is: "We will reach out to you shortly for a resolution." Asked for a refund over SEVEN TIMES now and have never been given a straight answer. Absolutely ridiculous! Reporting to Shopify to get my refund.
Dear Shea Shea Bakery team, On behalf of Growave team, we would like to apologize for your negative experience with us 😥. Please let us inform you that we do value every merchant and it's important to us that all of our beloved customers are happy with our application. We went ahead and conducted a thorough investigation of all your queries, and we noticed that our support manager missed your refund query as it was among your other requests. Please accept our sincere thousand apologies for that. We do understand that it's a glaring mistake, unfortunately, this happens when contact is not face-to-face 😔. Additionally, we hasten to inform you that first of all we have already made you a refund for the requested period. If there is anything we can do to get you to give us another chance or make things right, please feel free to message us directly [email protected] or via Live chat. By the way, we contacted you via chat and Skype and unfortunately were not able to receive an answer 😔. We don’t know if we can wish that we can see you again in our ranks in the future, Shea Shea Bakery team. We wish you only the best and hope that you will be able to regain your trust in us someday.