Febron review for Growave: Loyalty & Wishlist +
Jan. 3, 2024
This app is terrible!!!!!!!!!! I found out that all the coupons they generate are still active after customers redeemed them ( making you lose money)! I contacted them 5 times, and they escalated the case, it's been 3 weeks and no one got back to me. I'm deleting this app also they increased their price dramatically. CUSTOMERS CAN REDEEM DISCOUNTS GENERATED FROM THE APP ALL THE TIME AND IT DOESN'T DEACTIVATE THEM, MAKING YOU LOOS MONEY OVER AND OVER AGAIN.
Dear Febron team, Thank you for taking the time to share your review with us. We sincerely appreciate your input, as it is invaluable to us in improving our services and meeting the expectations of our loyal customers. We want to extend our heartfelt apologies for any inconvenience you have experienced, and we regret that we fell short of meeting your expectations. Your concerns are of the utmost importance to us, and we are actively working to address each issue raised in your feedback. Upon reviewing your recent inquiries, our team discovered that the discrepancy in the reward program settings between 2022 and 2023 contributed to the glitches concerning the discounts for your specific account. We understand the frustration this may have caused and assure you that steps are being taken to rectify this situation promptly. Regarding the issue with active coupons not deactivating after redemption, our development team is diligently investigating the root cause. Unfortunately, pinpointing an exact timeline for resolution can be challenging due to workload and task complexity, but please be assured that we are making every effort to identify and address the issue promptly. I sincerely apologize for any delays in our response over the past three weeks. I acknowledge the importance of your concerns, and we are committed to resolving them to your satisfaction. We understand the impact these issues may have on your experience with our app, and we are dedicated to making things right. Regarding the recent price increase, we understand that this may have come as an unwelcome surprise. For our loyal customers like yourself, we have decided not to modify your plan and allow you to continue using our application at the previous pricing, provided that you do not exceed the monthly order limit. I hope this clarifies the situation to some extent, and I appreciate your understanding as we work to improve our services. Please feel free to reach out if you have any further concerns or questions. We value your loyalty and are committed to ensuring your satisfaction with our app. Thank you once again for your feedback, and I look forward to the opportunity to address your concerns and regain your trust. 🙏 Begaiym, Client Care Specialist
