Febron review for Growave: Loyalty & Wishlist
Feb. 14, 2025
This app is terrible!!!!!!!!!! I found out that all the coupons they generate are still active after customers redeemed them (making you lose money)! I contacted them 5 times, and they escalated the case, it's been 3 weeks and no one got back to me. They increased their price dramatically. CUSTOMERS CAN REDEEM DISCOUNTS GENERATED FROM THE APP ALL THE TIME AND IT DOESN'T DEACTIVATE THEM, MAKING YOU LOOS MONEY OVER AND OVER AGAIN. They just announced another price increase, forcing you to pay $200 a month what used to cost $49 !!! Hopefully I'll find a competitor that will be loyal to his customers and won't charge them 35% more every year.
Dear Febron team, Thank you for sharing your feedback with us. We greatly appreciate your input, as it helps us continually improve our services and better meet the needs of our valued customers. After reviewing the issues raised, we’re pleased to inform you that the discrepancy in the reward program settings between 2022 and 2023 has been identified and resolved. This will prevent any future glitches related to discounts on your account. Regarding the recent pricing update, we understand your concerns and are happy to offer you the option to remain on your current plan at the previous pricing, provided the monthly order limit is not exceeded. We sincerely appreciate your patience as we worked through these matters, and we’re committed to ensuring your continued satisfaction with Growave. Should you need any further assistance or have additional questions, please don’t hesitate to reach out. Best regards, Binazir Head of Customer Support Team Growave
Loyalty, Rewards, Reviews & Wishlists for Customer Retention