ViVi Stationery review for Growave: Loyalty & Wishlist +
Sept. 18, 2023
Even though I told them not to call me, they kept calling from different numbers, asking me to change my review. Stop calling me!!!!! It's your APP real issue. Other customer need to know how it works! The social login function doesn't work at all!!!! I have send the issue video. But the support just say they have tested and it could work.. But I can't work either my friend. Now they asked me to create an account then could use the social login function. If so why it is called social login???? All we want is customers don't need to create an account and easy login. Too bad. Bad product bad service! Stay away from this app.
Dear Megan and the ViVi Stationery Team, I hope this message finds you well. I want to address the concerns raised in your review and assure you that the issues you faced with our app have been resolved. Your feedback is invaluable, and I appreciate your patience throughout this process. I apologize for any inconvenience caused by our attempts to reach out. Our intention was to assist you in resolving app issues, and I understand our communication may not have aligned with your preferences. I'm grateful for your efforts in sharing the issue video and your eagerness to help identify the problems. Our dedicated developers have worked to ensure everything now functions as intended. Your feedback is taken seriously, and adjustments have been made to address the issues you faced. My goal is to provide you with a seamless experience with our app. I also want to apologize for any inconvenience caused by our phone calls. I tried to reach out to discuss and address concerns directly. Our team hopes for a chance to regain your trust and collaborate again. Thank you for sharing your thoughts. If you have additional feedback, please reach out. I look forward to providing you with an improved experience in the future. Warm regards, Begaiym, Reputation Manager
