Jingle Truck Toys review for Growave: Loyalty & Wishlist +
March 6, 2023
Very promising app, though utilizing it is quite ugly. I could only actually get to their website to login via their FAQ's, as there is NO login on their direct site, just "Add App" and "Book Demo", not to mention "Start Trial". A little reduntant. So I wanted to move the rewards tab to a more reasonable spot on my site and it is unable to be moved, and logging into their website (supposedly where you are supposed to fix this issue by removing it completely and switching to a rewards page) you get redirected to shopify each time. Unnecessarily frustrating. Glad I started with just a trial.
Hi Jingle Truck Toys Team, We'd like to apologize for the inconvenience you faced because of our app 😞. We greatly appreciate your feedback, it makes our app better from day to day. Allow us to explain the Log in options. Basically, growave.io is the familiarisation site. Therefore, there is a Start Trial button (which redirects to the Shopify App Market page). After that, it requires you to log in to your Shopify Admin panel (these are the requirements of Shopify itself, all third-party apps should be embedded in the Shopify Admin panel). The main reason for this process is to recognize that you're a Shopify client. You can easily log in to the admin panel directly from the Shopify admin dashboard for a better UX and flow. As for the Reward tab, it can be easily moved on our end. You only need email to our [email protected] and mention where exactly you would like it to be moved. We do understand that you are willing to do it by yourself, therefore, we are planning to add this feature to the admin panel in the future. Once again thank you for your detailed review. They are taken into consideration and will be definitely discussed by our management team. Our valuable customer feedback helps us to be better, and we highly appreciate it 🙌. We truly believe that your experience could have been better and so sad that we failed in delivering the service you deserve 😢. We'd really appreciate it if we were able to talk about your feedback more and find a solution to your queries. Could you please check your inbox and let us know your thoughts? 🙏
