Sofary Lighting review for Growave: Loyalty & Wishlist +
May 9, 2023
Update: they eventually come back to me with the refund. Update: they tried to show that they care and get back to me quickly at the beginning and promise a refund and simply disappear after we try to confirm the refund details. We uninstall the app multiple time and somehow it keeps installing itself and we are still being charged!!! The reason that we decide to use a different app is that their app breaks our customer experience always every time when there is an update since we did customization to it to align our website style. Review last time: We have uninstalled and stopped using it for a long time and just noticed that they are still billing us each month. Reached out for a refund and will update the results here.
Dear team at Sofary Lighting, We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our sincerest apologies. Being known for our great customer service, we would like the opportunity to resolve this issue immediately😔. Please kindly be informed that we have emailed you several times to your Support email address since we are eager to assist you with your query. We would like to make things right so we can get this sorted.🤗 If you will be able to get back to us at your earliest convenience we will really appreciate it🙌🏻.
