GLAMLIFE BEAUTY review for Growave: Loyalty & Wishlist +
June 25, 2024
I uninstalled the app and they still charged me and I haven't been able to get in touch with someone to give me back the yearly fee. I stopped using the app and went to Loox because its more user friendly
Hello GLAMLIFE BEAUTY Team, On behalf of the Growave team, I would like to apologize for your negative experience with us. 💔 I have reviewed all the threads, and I am very sorry that your impression of our app was not as positive as you expected. We deeply value every merchant, and it is crucial to us that all our customers are satisfied with our app. Regarding your refund request, we need a screenshot of the invoice to verify the billing period and compare it with Shopify's records. On my end, I have already checked with the Shopify Billing team and processed the refund to your card linked to Shopify. You should see the funds on your card within 2-5 business days. I would like to resolve these issues together, as I sincerely do not want our cooperation to end on this note. We can arrange a call to discuss your concerns personally, and I would greatly appreciate the opportunity to hear from you. Please let me know your thoughts and reply to my email. 🙏🏻 Best regards, Binazir Head of Customer Support
