Alegria Accessories Inc review for Growave: Loyalty & Wishlist
June 25, 2024
I have used this app for a year. Every time I update my online store theme, the app stops working and I have to wait days to a week for my customers to be able to access their points and rewards again. As a brand that launches new product once a month, this has been frustrating for customers to not be able to access their points or rewards on our launch night. I've had an ongoing issue in trying to change our VIP tiers to align with our brand story. Chat has been circular and simply regurgitating the help center information. I am uninstalling and trying a different app. I would not recommend Growave.
Dear Team at Alegria Accessories Inc., Thank you for sharing your feedback. After thoroughly reviewing your case and the related threads, I’d like to address your concerns and provide additional clarity. Regarding the re-integration process, each Shopify theme is uniquely structured, which requires our team to manually customize widgets to ensure optimal functionality and seamless display. To streamline this process, we can assist in adding widgets to an unpublished theme for testing before going live. Furthermore, we’re excited to share that the new Growave 2.0 app is now available, featuring updated Loyalty & Rewards, Reviews, and Wishlist programs. The transition to Growave 2.0 is a straightforward process managed entirely by our team. This upgrade enhances existing features while introducing exciting new capabilities. Would you be interested in exploring this upgrade? We value your partnership and remain dedicated to delivering the best possible experience with Growave. Please don’t hesitate to share your thoughts or let us know how we can further assist you. Sincerely, Binazir Head of Customer Support Team Growave
Loyalty, Rewards, Reviews & Wishlists for Customer Retention