Alegria Accessories Inc review for Growave: Loyalty & Wishlist +
June 25, 2024
I have used this app for a year. Every time I update my online store theme, the app stops working and I have to wait days to a week for my customers to be able to access their points and rewards again. As a brand that launches new product once a month, this has been frustrating for customers to not be able to access their points or rewards on our launch night. I've had an ongoing issue in trying to change our VIP tiers to align with our brand story. Chat has been circular and simply regurgitating the help center information. I am uninstalling and trying a different app. I would not recommend Growave.
Dear team at Alegria Accessories Inc., We apologize for the disappointment and unfulfilled expectations. Thank you for being with us all this time. We are very grateful for your honest feedback. Unfortunately, sometimes it takes longer than expected at the beginning to resolve issues that arise due to the complexity of the development process. But we always try to resolve issues as soon as possible, as we understand the importance of a well-defined process. We intend to learn from our mistakes and get better every time, striving to provide more proficient and high-functional support to fulfill our customers' expectations. We fully respect your decision to change the application and are always willing to negotiate to regain your trust. Your feedback is invaluable to us, and we are dedicated to doing our best to address your concerns. Once again, I apologize for all the disadvantages. We value your business, and we want you to have only a positive experience with us. 🙏 Sincerely, Saule from the Growave Support team.
