Verified Shungite review for Growave: Loyalty & Wishlist +
Aug. 13, 2024
There is a simple issue that needs to be fixed, and it is highly disruptive to my store. Unfortunately, they do not have online resources or any live chat support. Since I wrote my one star review, they have been very much in contact, so I upgraded this review.
Dear team at Verified Shungite, I am writing to address the recent concern you raised, and I want to begin by extending my deepest apologies for any inconvenience you have experienced. Please kindly note that live chat support is available starting from the Growth plan according to our Terms of Use. However, our email support is 24/7 and we're doing our best to answer all the queries and resolve any requests as fast as we can. Your emails have been received, processed and the assistance was submitted. We've contacted you one more time via email to make sure that the request is rectified. Could you please take a moment and check the messages? The opportunity to regain your trust in our product would be much appreciated and valued. Please feel free to reach out at any time with any questions. We will do our best to turn our correspondence in a positive direction and will make every effort to keep you satisfied with us. 🙏 Saule Growave Support team
