Hamvay-Láng review for Growave: Loyalty & Wishlist
Dec. 7, 2025
While Growave was initially very willing to help us set up their loyalty program exactly as we envisioned, their support has been insufficient when it came to resolving issues that arose later. We operate with multiple markets where product prices differ. Although the free-product reward works correctly in our base market, customers in other markets are unable to redeem a true 100% discount and are still required to pay a remaining balance. Their team initially informed us that they had identified a solution, but we soon discovered that it did not work in practice. When we reached out again, we were told that no other options were available. Moreover, when we asked whether they could assist us in configuring a percentage-based reward as an alternative to the free-product option, they showed no willingness to help or explore possible customisation. An utterly disappointing approach from a service we had trusted to support our business long-term.
Hi Hamvay-Láng team, Thank you for taking the time to share your experience. We’re sorry that the behaviour of the free-product reward in different Markets caused difficulties for your store. After investigating the case in detail, we found that the issue is related to a Shopify limitation: discounts are always applied in the store’s base currency, and Shopify does not provide a way for apps to apply them directly in a Market’s local currency. Because of this, small differences can appear when prices are converted, and a “free product” may show a remaining balance in certain Markets. Unfortunately, this behaviour cannot be changed on the app level. Regarding your interest in using percentage-based rewards instead, our team is available to help you configure the options supported by Shopify and Growave. We appreciate your feedback and understand how important reliable multi-market support is for your business. Wade, Growave Support team
Loyalty, Rewards, Reviews & Wishlists for Customer Retention