Mumui review for Growave: Loyalty & Wishlist +
Feb. 14, 2020
some features aren't working, for example i cant apply test the app on my offline versions of my store even though there's an option for that it doesnt apply, so if i make any changes i have to publish it which makes my customers confused UPDATE: Alice from customer service reached out and was very helpful. still there quite some features that i would like to improve. im currently still working with their customer service and hopefullt they can get it done
First off, thank you very much for sharing your feedback. We value our merchant's opinions and would like to thank you for bringing this to our attention. We’re sorry to hear of your less than satisfactory experience with our platform and hope you will accept our sincerest and deepest apologies... We want to assure you that Growave is working properly and the part you mentioned is no exception. The "Active theme" seems to have misled you and for that, we are really sorry. This option was mostly implemented for our development team so that they could understand which theme they should work on. And we beg your pardon if some confusion has taken place in the description of that part. Thanks to you, we're going to change its description to avoid any misleading in the future. Alice has sent a couple of emails to determine how we can provide a solution that makes you smile. :) It’s been always important to us that our merchants are more than satisfied with our product as well as customer service and we would like the opportunity to dispel any misunderstandings. Thank you for staying with us, and be sure that this time we will not let you down! :)
