CareScent review for Growave: Loyalty & Wishlist +

Thank you for sharing your feedback! We value every merchants' feedback and take them very seriously, especially negative ones, since they always point to places that need to be improved. 🙌 First of all, we are very sorry that you had such an experience with us. We beg your pardon for making you go through it...we'd never do it for a purpose... We totally share your opinion that it’s not okay to integrate apps into themes/theme backup without asking. However, it's worth noting that we always ask to select the necessary theme while our merchants go through the onboarding process and Growave is integrated into the selected theme accordingly. So please do not think that we integrated Growave into the wrong theme intentionally without your consent... We believe a terrible misunderstanding has taken a place and we are sorry about that... :'( We put our merchants' experience and satisfaction as our priority and now we feel ashamed that we were not able to provide you with the service that you deserve... But we never give up! We will do everything possible and impossible to make things right and bring a smile to your face! 😇 With this in mind, we have already sent you a couple of emails, and we would be very grateful if you could check your Inbox. Sending good vibes your way and appreciate your understanding! P.S. thank you for staying with us! 💖