Chelsea's review for Growave: Loyalty & Wishlist +
Sept. 3, 2020
Im so disappointed in this app. After removing it, because it did not provide anything of benefit to my customers or growth of my store, it has left random punctuation on my site that I can not fix. It's almost like the app wasn't fully developed, and some sort of "residue" was left after removing it.
Chelsea’s, thank you for feedback! We value the opinions of each of our merchants and take notes to improve the platform. Please accept our deepest apologies for the bad experience and disappointing you. However, we would like to note that it was not done intentionally. We’re afraid some of the Growave files are still in your theme due to the improper removal of the app. We would love to make things right and fix any issues caused by Growave. And we would not forgive ourselves for letting you go with a bad impression of our app. May I ask you to install our app again, thus we'll be able to clear all our files? Without installing our app, regrettably, we have no access to your files to remove lingering code. Promise it will be fixed in no time :) Our team has sent a couple of emails with explanations of why it happened. Hope you will be able to give us a chance to fix everything. You can just hit the Live Chat button on our website, contact [email protected] or we can jump on a call to discuss this.
