幸福站 review for Growave: Loyalty & Wishlist +
Sept. 17, 2021
terrible customer service and technical support. Cannot resolve a so-called easy problem after a few weeks. time wasting!
Hello, dear 幸福站 team! Thank you for taking the time to leave us a review, your feedback is very appreciated! Please accept my apologies for the inconvenience and for making you wait for a long. This is not the kind of experience we would want our customers to have and we'll surely take this on priority. Our big team works every day to improve our service and we are very sad for not meeting your expectations and not being helpful on time. Here at Growave we live by our customers’ successes and failures and want all of our friends to have only the best experiences. Regarding the issue with our Login app, I'd like to let know that your problem was unique and we sincerely tried to solve it together with our senior developers. I have already connected our development team to your case but since you deleted our app we cannot continue to work on the solution. We would love to make things right and fix any issues caused by Growave. And we would not forgive ourselves for letting you go with a bad impression of our app. If you would like to respond to our last support reply I would be more than happy to get this up and running for you right away. Also happy to jump on a quick screen share or video call to help you get set up also. We are here to help, and we believe we can resolve all the issues with your cooperation 🤞! Thanks again, and wishing you all the best 💖.