Peachy Athletic review for Growave: Loyalty & Wishlist +
Oct. 20, 2023
Furious with this application and the customer service. Everything was fantastic in the beginning. They get you onboarded and treat you wonderfully until you're all in and everything is integrated. Then they don't give a damn about you. They have no respect or loyalty to their customers that have been with them for years. The app is littered with bugs. I don't even know where to start, so I will just leave it at that. WEEKS of wasted time troubleshooting and dealing with back and forth emails. So much money lost due to bugs allowing customers to repeatedly share my brand on social media and rack up thousands and thousands of points resulting in lost money for my business. Then they have the nerve to randomly increase the price by 50% out of nowhere and you're just stuck with it. They're like the new Netflix, but worse. I am totally stuck with this app because my customers are used to the rewards interface, and I can't find another app that has all of the same features. I simply don't have the bandwidth to work on multiple new application migrations and customer education on the new app. I feel like I am chained to this app and it's incredible defeating. :(
Dear team atPeachy Athletic First and foremost, I want to sincerely apologize for the challenges you've encountered with our application and the level of service you've received. We deeply regret any frustration and inconvenience this may have caused you. 🙏 I want to assure you that your feedback is of the utmost importance to us, and we take it very seriously. We understand the critical role our application plays in your business, and we are committed to making things right. Regarding the unexpected increase in pricing, we completely empathize with your concerns. We recognize that such changes can be unsettling, and we want to address this in a way that is fair and accommodating for our valued customers. To ease the transition for you, we have applied a 30% discount to your account for the next year. This discount is our way of expressing our regret for any inconvenience caused by the pricing adjustment. Our goal is to provide you with the flexibility to adapt to the new plan without compromising your budget. We understand that migrating to a new system can be challenging, and we appreciate your loyalty to our rewards interface. Our team is committed to assisting you throughout this process, and we are here to provide any necessary support and guidance. Once again, we sincerely apologize for the difficulties you've faced, and we appreciate your openness in sharing your concerns with us. If there's anything specific you would like us to address or if you have further questions, please don't hesitate to reach out. We value your business and are dedicated to ensuring your satisfaction. 💞 Thank you for your understanding. Best Regards, Begaiym, Reputation Manager
