EcoKidsLand review for Growave: Loyalty & Wishlist +

May 4, 2023

I have been using Growave's loyalty app for some months already. I gave 5 stars before because the technical support team (Tina and Alex) was amazing but suddenly the support team was changed and now it takes hours to get an answer from the support team. Sorry Growave but we customers evaluate an app not only for its technical features but also for the support we get from the team behind the app when it comes to questions or issues. Update (2023-01-19): I was contacted by the lead of technical support, she apologized and is trying to improve customer service. So far technical support seems to have gotten better but I have not requested too much support lately so I'll keep updating my score based on my experience. Update (2023-05-04): Customer service is getting better, I usually don't get immediate answers but my questions are answered and my requests are fulfilled within a few hours. Fixing complex bugs that I have reported takes some time but they are eventually fixed. It's fair to recognize Growave's efforts so I'm giving 5 stars now. Keep up the good work Growave!