GrowthHero Affiliate Marketing
Powerful 3-in-1 Partner Marketing Software
Rating
4.8
feedback
165
chart
#4,961
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
0%
-
Less than a month
21%
-
Less than a year
45%
-
More than a year
32%
Reviews Summary
The reviews for the Growth Hero Shopify App are overwhelmingly positive, highlighting the great functionality of the app and the excellent customer service provided by the team, particularly by Karolina and Simon. Users appreciate the ease of integration, quick setup, and the effectiveness of the app in managing affiliate, referral, and ambassador programs. The support team is praised for being responsive, helpful, and patient in assisting users with any queries or issues. However, there are a few negative reviews mentioning challenges with app complexity, billing issues, and dissatisfaction with new features being added. Overall, the app is highly recommended for its features, user-friendly interface, and top-notch customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 7, 2024
Fantastic affiliate marketing software. I switched with an existing list of affiliates and Karolina was there to answer questions the whole way. I highly recommend this to e-commerce businesses
March 12, 2024
The app has great functionality. Customer service is always quick to resolve any questions we have.
Feb. 12, 2024
App was broken upon my download and took nearly a week to be fixed. Customer service was not as friendly as expected during the process.
Hi there, we're sorry you've come away with a negative impression of GrowthHero. Our support team was notified about the issue with the installation process only a week after the app was installed in your store, and our developers team released a fix within less than 48 hours of the issue being reported. We were not aware of the issue before it was reported to us. We understand that not being able to use the app for several days might have been frustrating, and we want to make sure all our users remain happy, so we offered you a trial reset, which you chose not to take up. We absolutely value all customer feedback though, so your suggestions will be reviewed for future product improvements. We wish you success with your future affiliate efforts! Karolina - Customer Happiness Specialist
May 9, 2023
I installed the app and then I didn't use it, I forgot to remove the app from the store until I got charged. I have contacted to ask for a refund of that amount, but was not approved so I am not really satisfied even though the app works quite well.
May 5, 2023
It always does a great job with every launch that I do of keeping everything organized. Whenever I have questions about a feature Karolina is always returning my emails with helpful advice.
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