GrowthHero Affiliate Marketing
Powerful 3-in-1 Partner Marketing Software
Rating
4.0
feedback
101
chart
#15,800
All reviews
Review RSS Feed
Dec. 2, 2025
The system stopped working in October. Customer support keeps claiming everything is fine on their end, but the orders don’t appear in their system at all. They promise to look into it and get back to us, but we never hear anything… I recommend using some other app instead.
Hi there, Thank you for sharing your feedback, and we’re very sorry for the frustration this issue has caused. We understand how concerning it is when orders don’t appear as expected. Our team has been actively investigating this since your initial report. Although we hadn’t reached out over the last few days, it’s because we were still working on the underlying fix and didn’t want to provide incomplete updates. We appreciate your patience during this time. As of today, our developers have released a fix that restores all missing orders. The issue originated from an external change within Shopify’s system, which temporarily disrupted tracking on our end. Everything should now be back to normal, and your account should reflect the restored data. We’re committed to improving both our communication and our product to prevent experiences like this in the future. If you notice anything still not working as expected, please reach out — we’re here to help. Karolina - Customer Happiness Specialist
May 6, 2025
Just started using it has issues with emails not going out to new affiliates as well as not syncing with klaviyo. No help response for a week from support tickets or support email.
June 9, 2022
After using this app for roughly a year, they've decided to add new features that we have 0 interest in using and are forcing us to pay extra for them.
Hi there, we're really sorry you've come away with a negative impression of GrowthHero, which led to leaving us a negative review. Since you've used our app for quite some time, it sounds like your affiliate programs are actually quite successful! Most of our users don't mind the slight price change, as it guarantees them access to new exciting features and improvements that will help them take their affiliate and referral programs to the next level. We're a small business that, just like you, is striving to deliver the best experience to the people that use our product. We understand that increase in pricing might be inconvenient, however, it is necessary to keep evolving GrowthHero for users on all plans. Most of the features we've already released and are planning to release in nearby future are available to all users, as we believe in the success of each of our users. We value all customer feedback, so your suggestions will be reviewed for future product improvements. We wish you success with your future affiliate efforts! Karolina - Customer Happiness Specialist
Nov. 7, 2025
Once upon a time this app was useful. More recently, they have virtually no support. They hide the phone number so you cannot talk to them. Live chat is no longer available. The service stopped working on October 23rd and it has still not been resolved. I reached out to them late October and they did not even know their service had been broken for an entire week. Clearly no one works at this business anymore. Do not download this app. It has been abandoned. We also have identified multiple terms of service violations and have requested its removal from the Shopify app store so no one else suffers what we have suffered through.
Hi there, We’re sorry to hear that your experience with GrowthHero hasn’t met your expectations, and we appreciate you taking the time to share your feedback. To clarify, we’ve never offered phone support, so nothing was intentionally hidden — our small support team assists users across multiple time zones through the channels we currently provide, which is via email and calls you can book. Regarding the sales-tracking issue, we sincerely apologize for the inconvenience this caused. We notified all users on November 4th via in-app message that missing orders would be fully restored by November 6th, and tracking is now back to normal. We’ve reviewed your account several times and shared screenshots confirming that all affected orders were successfully reinstated. We truly value your feedback, and we’ll be taking your comments into account as we continue improving both our product and our support experience. Karolina - Customer Happiness Specialist