GrowthHero Affiliate Marketing
The reviews for the Growth Hero Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include excellent customer service, quick response times, and helpful support from the team, particularly mentioning Karolina, Simon, and Mike. Users appreciate the functionality of the app for managing affiliate programs and the ease of integration with Shopify. On the other hand, negative reviews mention issues with the app not working properly, lack of responsiveness from customer support, and difficulties in understanding the complex features within the trial period. Some users also expressed frustration with new features being added that they were not interested in paying for.
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The system stopped working in October. Customer support keeps claiming everything is fine on their end, but the orders don’t appear in their system at all. They promise to look into it and get back to us, but we never hear anything… I recommend using some other app instead.
Hi there, Thank you for sharing your feedback, and we’re very sorry for the frustration this issue has caused. We understand how concerning it is when orders don’t appear as expected. Our team has been actively investigating this since your initial report. Although we hadn’t reached out over the last few days, it’s because we were still working on the underlying fix and didn’t want to provide incomplete updates. We appreciate your patience during this time. As of today, our developers have released a fix that restores all missing orders. The issue originated from an external change within Shopify’s system, which temporarily disrupted tracking on our end. Everything should now be back to normal, and your account should reflect the restored data. We’re committed to improving both our communication and our product to prevent experiences like this in the future. If you notice anything still not working as expected, please reach out — we’re here to help. Karolina - Customer Happiness Specialist
Just started using it has issues with emails not going out to new affiliates as well as not syncing with klaviyo. No help response for a week from support tickets or support email.
Fantastic affiliate marketing software. I switched with an existing list of affiliates and Karolina was there to answer questions the whole way. I highly recommend this to e-commerce businesses
The app has great functionality. Customer service is always quick to resolve any questions we have.
App was broken upon my download and took nearly a week to be fixed. Customer service was not as friendly as expected during the process.
Hi there, we're sorry you've come away with a negative impression of GrowthHero. Our support team was notified about the issue with the installation process only a week after the app was installed in your store, and our developers team released a fix within less than 48 hours of the issue being reported. We were not aware of the issue before it was reported to us. We understand that not being able to use the app for several days might have been frustrating, and we want to make sure all our users remain happy, so we offered you a trial reset, which you chose not to take up. We absolutely value all customer feedback though, so your suggestions will be reviewed for future product improvements. We wish you success with your future affiliate efforts! Karolina - Customer Happiness Specialist
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