GrowthHero Affiliate Marketing
Powerful 3-in-1 Partner Marketing Software
Rating
4.7
feedback
164
chart
#4,637
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
22%
-
Less than a year
46%
-
More than a year
30%
Reviews Summary
The reviews for the Growth Hero Shopify App are overwhelmingly positive, with users praising its functionality and customer service. Many users appreciate the ease of use and seamless setup process. Customer support, particularly from individuals like Karolina and Simon, is highlighted as exceptional, with quick responses and helpful guidance. Users mention that the app is great for managing affiliate, referral, and brand ambassador programs, and it provides a variety of features to support these initiatives. However, there are a few negative reviews mentioning issues with app complexity, billing disputes, and new feature additions that users were not interested in.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 12, 2024
The app has great functionality. Customer service is always quick to resolve any questions we have.
Feb. 12, 2024
App was broken upon my download and took nearly a week to be fixed. Customer service was not as friendly as expected during the process.
Hi there, we're sorry you've come away with a negative impression of GrowthHero. Our support team was notified about the issue with the installation process only a week after the app was installed in your store, and our developers team released a fix within less than 48 hours of the issue being reported. We were not aware of the issue before it was reported to us. We understand that not being able to use the app for several days might have been frustrating, and we want to make sure all our users remain happy, so we offered you a trial reset, which you chose not to take up. We absolutely value all customer feedback though, so your suggestions will be reviewed for future product improvements. We wish you success with your future affiliate efforts! Karolina - Customer Happiness Specialist
May 9, 2023
I installed the app and then I didn't use it, I forgot to remove the app from the store until I got charged. I have contacted to ask for a refund of that amount, but was not approved so I am not really satisfied even though the app works quite well.
May 5, 2023
It always does a great job with every launch that I do of keeping everything organized. Whenever I have questions about a feature Karolina is always returning my emails with helpful advice.
Feb. 16, 2023
So far I am very happy with this app. I am particularly pleased the customer service I have received. Thank you so much Karolina for all of your help! I think it is good value and delivers on all of our main requirements for an ambassador scheme.
We really appreciate that, thank you! We're always happy to help :)
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