GS1 Assistant (UPC EAN GTIN)

Thank you for your feedback. I'm sorry GS1 Assistant didn't meet your expectations. The app does include an in-app Help Center, accessible from the ? button in the lower-right corner. We're continually expanding the documentation and FAQs based on customer feedback. GS1 is made up of independent Member Organizations, and each provides different technical capabilities. Some support direct API integration, while others provide import formats that allow us to generate files from Shopify. Unfortunately, not every GS1 organization currently provides a supported import format, so the available workflow varies by region. We are actively expanding support for additional GS1 organizations as merchants share their import requirements with us. If you contact support, we'd be happy to review your specific GS1 organization and discuss the options available.

I'm sorry you're having trouble. I can see that GTINs were assigned to your products on August 1, but they were cleared on August 3. As a result, there are currently no GTINs assigned to your products. If you didn't intend to remove them, or you're unsure how they were cleared, please contact us at [email protected] and we'll be happy to help determine what happened and get everything working again.