InnovatoDesign review for Elevar Conversion Tracking

Hi - this is Brad (founder) from Elevar and I am sorry. My response to your questions/issues was unsatisfactory which I will make right so we get to the bottom of your issue/questions. Regarding response time - your last email into our support was during the time period where our service system - Hubspot - had a major system outage which caused days worth of delays in our tickets and updates - https://blog.hubspot.com/customers/a-note-on-the-march-28-outage While I don't like making public excuses - this is why we did not respond in typical fashion within 24 hours. I honestly did not see it. The product ID undefined question is one that varies store to store (and many times is a false positive reporting in AdWords) but will happily assist on a screenshare to troubleshoot. My direct email is [email protected]. Thanks and I hope you give us a chance to make this right.