All reviews

Rating Breakdown

  • 5
    91% (128 ratings)
  • 4
    1% (1 ratings)
  • 3
    2% (3 ratings)
  • 2
    1% (1 ratings)
  • 1
    6% (8 ratings)
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5 / 5 Share

Oct. 27, 2021

The Elevar is incredibly powerful, all data you ever need is already there, the main tags are already setup. Then Mario and team have been a powerful and so fast to reply and help, they helped me to create the variables that I missed. I strongly recommend this app; in these conditions, paying is the best way to save money. Thanks again ; Romain from Chefclub

Using app

About 2 years

Total reviews

6

Average rating

4.7

5 / 5 Share

Sept. 13, 2021

Excellent product and first-rate technical support, especially from Mario. Highly recommended to anyone who needs to ensure their conversion and tracking is done right.

Store

WellBox

Using app

Almost 2 years

Total reviews

6

Average rating

3.7

5 / 5 Share

July 15, 2021

It's simple - if you want your tagging done right, go with Elevar! They definitely know what they're doing and from our experience there is no one better in the market. Plus the support is simply amazing - thank you Mario! We're on the Advanced Plan and it is worth every penny :)

Store

noo.ma

Using app

29 days

Total reviews

14

Average rating

5.0

5 / 5 Share

July 6, 2021

Our ROAS was rising due to IOS 14 (we think). We got Elevar running about a week ago. ROAS is rising. Today our ads performed at a ROAS (almost 4) that we haven't seen for weeks. This feels awesome. You have to try it out and compare the before vs after - there is no good excuse not to. If the company owner doesn't quite get it (it's complicated, they are busy), send them to this review. It's risky to not have this set up. This is the future of tracking. Get on board now! I also trust this company a lot. Brad, the owner answered my questions, and made sure we got set up quickly when I asked for his help (we hired Elevar to set up our CAPI). Jerica who helped us out was extremely professional, talented, and overcommunicated -- the three traits I look for in any person I work with. It was $500 to hire them to set up CAPI, and worth every dollar. Huge fan. A+.

Using app

16 days

Total reviews

8

Average rating

5.0

5 / 5 Share

April 6, 2021

Ok guys...13 years in E commerce...the firs time someone configured everything in the proper way. Now im recieving perfect data's that are the base to manage an e commerce in the right way. Ye it cost some money...but without this you can't go nowhere. MArio and Amanda off support made all the job...i didnt do anything since i dont understand not even the meaning of the word "tag"... Cheer guys and thank you so much

Using app

6 days

Total reviews

15

Average rating

4.4

5 / 5 Share

March 4, 2021

My advice - spend the money with Elevar and save a fortune on your ad spend. Simple. IMO this is the very best way to make sure the data you see on your FB and GA is accurate! Ok, so I installed it myself and yes, it took me a day or so of immersion in the world of tagging... to fully understand what was going on (but to be honest, if you're spending upwards of $4k/month on PPC ads you should be doing this anyway...even if you have an agency doing it for you) but Elevar’s guides are easy to follow and super detailed and I soon found myself knowing a whole lot more about how the whole tagging, tracking thing works - this is especially important with the ongoing privacy issues & cookies etc... And as for their customer support - it’s one of the best I’ve experienced in my nearly 10 years of doing ecommerce. Brad & Mario - thankyou!

Using app

3 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Dec. 12, 2022

We have been cooperating with Elevar for two years and for a very long time it was a very good cooperation. Unfortunately, the last period of time was worse - the opinion has also been changed. However, I believe that this is a 5-star company and it deserves a good word. Thanks to Brad's help, most of the problems were solved. It's good to know that despite difficult situations, Elevar is a very good partner to work with. You can say that for good and for bad :)

Using app

Almost 2 years

Total reviews

13

Average rating

4.5

Developer Reply

Hi Tom - this is Brad, the Founder of Elevar. Thank you for taking the time to update your review from 5 star to 1 star and share your feedback on where we need to improve in the upgrade process when going from data layer tracking/GTM server-side to the Elevar Server-Side tracking. After we've reviewed and discussed all concerns over the upgrade, the main tracking issue boiled down to the Product Name dimension in GA4. The product name is being translated (via another 3rd party app) on product views, but is not translated on add to cart (or purchase) events. As of now this is not something Elevar has a fix for. However when viewing reports in GA4, the product funnel data is accurate using the Product ID and GA4 contains 100% of conversions. We also discussed concern over Google Ads tracking during the migration -- nothing was impacted here with Remarketing tags or Primary Conversion event since this was all still running via GTM Web container only. I look forward to continuing to support you as a valued customer in the future.

5 / 5 Share

Feb. 19, 2021

Excellent app, does what it says, and excellent support if you have any queries during setup. i have used on 2 of my stores so far and will be using again

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 2, 2021

The dashboard is user friendly & extensive. Theiream did a phenomenal job implementing the software.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 27, 2021

Brilliant APP and team. The solution they provide is top notch and whats better is that they are really prompt to help you in case you encounter a problem.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 6, 2021

I had a few hiccups with the setup, but the Elevar support team was just magnificent!... Specially Mario Mendoza. This is a great and stable app with a great team behind it. Highly recommend.

Using app

Over 2 years

Total reviews

4

Average rating

3.8

5 / 5 Share

Dec. 9, 2020

This is an updated review. I had some trouble setting up this app and was really frustrated with all the errors received on my Google Ads account. Have been going back and forth with email support and then finally Brad came to the rescue, fixed all the issues, and answered all my questions. Now I am glad that I installed this app. Brad and Mario were very professional in dealing with my queries. Thank You Elevar!

Store

Daiz

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Hi Ishan, Brad here. Thank you for the feedback and I'm sorry it's taken a bit of back and forth to get you squared away with Google Ads! I hope we were able to address the main pain points you were having: 1) product ID mismatch (which we found due to lower/upper case difference with merchant center) 2) Comparing conversion value/attribution models between Google Ads and other platforms (like GA) 3) Why we don't set product price as the conversion value for add to carts by default If there's anything else we can help with please let us know. Thanks for allowing us to get you on track with Google Ads!

5 / 5 Share

Dec. 3, 2020

Great Extension, amazing support! I use this extension for many of our Shopify and it works perfectly! The only time I had a problem was during the rollout of a new feature; which was quickly sorted out in less than 1 hour writing the support team! More companies should follow their example!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 1, 2020

So far the app is working perfectly. I´ve worked with them before and I´m really happy with how it works and particularly with the customer service. They reply very quickly and provide always a solution. 100% recommended

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 24, 2020

THIS IS AN UPDATED REVIEW. We have to admit that in the beginning, we struggled a bit with the app. However, the support that we got with the app from the team is phenomenal! Within an hour we got a video call with the team and they took all the time to explain everything to us and run us through the different options and how to make the best of it. To be honest they actually went out of their way to help us and get us up and running in the best possible way. It is service like this that makes Shopify a fantastic platform with true eCommerce professionals! Thanks, Brad for all your patience and support. We truly appreciate it.

Using app

5 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Michael - Brad from Elevar here. I am very sorry for the frustrating onboarding experience you had in getting setup. Here is how I want to make it right: 1) I've already personally responded to your ticket with a Vidyard video walk-through and have offered a 1:1 screenshare to get things sorted today 2) I've offered a full refund - no questions asked 3) If you are still interested in Elevar for sitewide tag management then we'll review your GTM account setup at no charge to ensure your foundation is set up accurately Thx again for giving Elevar a try and I look forward to making things right.

5 / 5 Share

Nov. 12, 2020

Awesome!! Have been struggling for years bring together all of our tracking separately in Google Analytics, GTM, Google Ads (Search/Shopping/Display), Facebook, Pinterest etc and have finally found an App that makes it all work. In 10 years of ecommerce haven't experienced this level of quality support. Thanks team.

Using app

10 months

Total reviews

6

Average rating

4.8

5 / 5 Share

Oct. 30, 2020

Amazing support , thank you Elevar team. I rarely write review , but after getting very good support from the team , I felt obliged to give them 5 star review.

Using app

3 months

Total reviews

23

Average rating

4.0

5 / 5 Share

Oct. 27, 2020

If you're looking to save time and have a pretty good dataLayer, this is the app you need. They have amazing support as well.

Store

BonLook

Using app

2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 22, 2020

If you're not an expert in Google Tag Manager/Google Ads installation, do not install this app yourself. Ask the people from Elevar to help you / assist you - they will do it without charging you and they will do a much better job than you. At least this happened in my situation - needed for a Romanian store, with local language and currency. Tried to install it by myself - total disaster. Even asked for a refund and left a bad review - yeah, I know, life sucks sometimes but people from Elevar, especially Mario (thanks a lot!) helped me and after I granted them access to my Google Ads and Tag Manager (and the shop as well) they did it in no time and it seems they did a good job. Previously, my GTM was firing for purchase around 1k - 10k/day (there's no way I had so many orders daily - I mean, I wish but that's never going to happen in my industry) and now the GTM and Google Ads especially, are showing a correct number for dozens of orders daily. It will take a couple of days for Google to learn (again) the campaign settings and to adapt as needed but at least I know everything it's in place. So, tl;dr - if you're not an expert, don't try it yourself, buy it and ask nicely the people from Elevar to help you. And let me assure you, they will do it. And they will do it much better than you, they will ask for permission for everything and they deserve 5 stars. Thanks again and sincerely greetings from Romania guys! Natalia

Using app

5 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 21, 2020

Hey, sometimes it just feels magic. I decided to go for the Google Tag Manager Suit and I have limited skills about the installation. Mario and his team walked by my side the whole way to publish. When you are a bit of a newbie in something it feels really great and safe to have this amazing support. No question is too stupid! Thanks for the amazing support and a great app.

Using app

Over 1 year

Total reviews

2

Average rating

5.0