All reviews

Rating Breakdown

  • 5
    83% (83 ratings)
  • 4
    5% (5 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (1 ratings)
  • 1
    10% (10 ratings)
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5 / 5 Share

April 19, 2022

This app ease of mind for our customers and helps us pass on some additional cost. Very straight forward and fairly easy to setup. They have made some updates recently that have made it easier during workflow.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 19, 2022

This app has been great extra layer of security for our customers. Very straight forward and easy to setup.

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 24, 2022

I am so happy to have installed this app. So many of my customers are taking advantage of this. No headaches and straight forward compensation for shipping protection. Good luck to the team here.

Using app

4 months

Total reviews

12

Average rating

5.0

5 / 5 Share

Feb. 24, 2022

Guide has provided our customers extra layer of security and many of them opt-in. We have had 2 shipments damaged by couriers so far and dealing with Guide has been straight forward process, both to us and our customers. We recommend them to protect your shipments.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 30, 2021

Guide shipping protection is ABSOLUTELY amazing! If you have issues with constantly having to replace lost/stolen/damaged orders or follow up with carriers, Guide Shipping Protection will remove all of those obstacles (and headaches) for you! The best part? It costs you NOTHING!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 18, 2021

I use this app for my website. It gives me a piece of mind that my customers can purchase extra protection if there order gets lost. I no longer feel a burden to have to send a new package if protection was not purchased. Thank you

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 17, 2021

I love how easy this app is for the customer to use, and the number of headaches that are avoided by their automated service and support.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 17, 2021

I got this app to help protect my shop from shipping issues and I have been very pleased with it! I highly recommend this app to help secure your store from list mail, stolen mail, and mail fraud.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 17, 2021

I really enjoy the comfort this app provides me. I don’t have to worry about losing money when I have a guarantee like Guide Shipping Protection on my packages. Love this app and will continue to use it!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 16, 2021

I really enjoy this app. It is super convenient and super easy to use and setup! I will always use this app for my shipping purposes!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 19, 2021

I love having this app available for my customers , It's great to have an extra level of protection for their packages , as well as for me as business owner , I will suggest any business using shopify to definetly add Guide SHipping Protection , ESPECIALLY during major holidays

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 22, 2021

I use this App for protection for my customers. I really recommend this App. Also, very simple to use.

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 19, 2021

I really like this app! it gives me and my customers peace of mind when purchasing! it was easy to set up too.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 19, 2021

I have used this app for a few months now and I absolutely love it. Every single customer uses it and it provides extra security. I don't have to worry in my customers trust that if something happens to their order then it will be replaced. I have had no issues with this company I love it!

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 19, 2021

I recently purchased something that had shipping protection and honestly, it’s the best move an e-commerce business can make. Guide is the best company to go with. Everything is automatically uploaded for you and even if you have questions, you don’t have to wait 2-3 business days to get a response, they are right on the money! Very awesome app

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 18, 2021

Easy installation. a good way to provide shipping protection. easy to use for customers and process service if they choose. I would highly recommend this app. Customer support is great !

Store

Global

Using app

About 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

Oct. 16, 2021

Easy installation. Great way to provide shipping protection. I love how I’m billed at the end of the month for usage. Simple process for the customer to add the service if they choose. Highly recommend this app.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 14, 2021

I installed this app to help ease the minds of both me and my customers. So far, it's been an easy app to use and my customers love it! Thank you for a simple and useful app!

Using app

10 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Oct. 13, 2021

I added this app to my store as an insurance for myself and my customers. When I needed some clarification with the app, their customer service was prompt and helpful.

Using app

Almost 2 years

Total reviews

12

Average rating

5.0

5 / 5 Share

Oct. 13, 2021

Great product. Allows us to save revenue and saves of time rather than having to file a claim with carriers.

Using app

About 2 months

Total reviews

2

Average rating

5.0