Guide Shipping Protection

Oct. 13, 2021

I love this app, it gives my customers the satisfaction that their orders will be shipped out safely

Oct. 13, 2021

I love this app. I’m using it with my hair company & I honestly feel that it’s protecting me & my customers for the better. I highly recommend using it it’s free and very simple to install

Oct. 12, 2021

This is a great app especially for small businesses. Easy to install and best of all it provides security for both the business and the customer. I see it being extremely helpful during peak shopping times such as holidays, etc. I definitely would recommend this app to any business.

Oct. 11, 2021

Perfect for a small business. Very easy to use, they'll install it for you if you have a difficult code to work with. No complaints, looks and acts very professional on your website, while providing you and the customer shipping insurance

Oct. 11, 2021

I recently needed to utilize GUIDE after having it enabled since I opened my website. I am quite impressed with the service. I was hesitant it was too good to be true. Not only did they get back to my customer within 48 hours, the reimbursement was issue immediately. The representative was also pleasant. Overall, I'm happy to offer it. My customers utilize it almost every order.

Oct. 11, 2021

Very easy to install! I love having this option, it protects me and the customer. This is great especially for the holidays. if anything gets lost, I know my customers have the option of having their items replaced at no extra cost on both ends.

Oct. 11, 2021

Very easy to install I added a claim page to make it easy for buyers to put in a claim as needed . So far so good had a buyer put in a claim recently I ask them to report any bad experience. They reported they were delighted with the experience and results. Worth a try. Sam Diy Part Center Inc

Aug. 11, 2021

This app is great once you can get it installed. I had troubles but they added it for me awesome plus in my book. It protects me and my customers from the postal service losing packages or damaging them! Also it’s not much more to the total to get it and have that piece of mind as a customer.

July 12, 2021

This app has been a pivotal part in simplifying shipment tracking for my customers! It has made such a difference in my customer service records, and everyone who has used it when purchasing a product on my site has raved about it.. giving the customers a good piece of mind. Thank you!

July 12, 2021

I recently installed this app & thus far, I have no complaints. It is easy to use, it was an easy install & it offers me the satisfaction to effectively operate my business with one less thing to worry about on behalf of packages. It also gives customers the satisfaction that their packages are being handled with care.

July 12, 2021

I used this app with my small business and it has to help me a lot! will definitely recommend it to any small businesses that have just started.

July 12, 2021

Great app! It makes my customer's shopping experience a lot smoother. Customers use this option and I have no issue with charge backs or refunds. Thank you!

July 12, 2021

I use this app to help protect my business and I love it!!!!!!!! 10/10 Recommend. Super helpful to not have to worry about replacing shipments ect!

June 9, 2021

So far this app has been very beneficial for a few of my customers. One of my customers said they never knew this existed till they saw it available on my site.

June 9, 2021

I added the app to my shop to make it easy and insuring for my customers. Sadly we live in a time where people will lie about not getting their orders. This app has saved me from that problem a few times. I have even told my friends that have shops about the app and it has helped them as well. customer service is great. the app is very easy to use and navigate.

June 9, 2021

This app hasn’t given me any problems . It is nice to just have that extra protection even for the customers.

June 9, 2021

I use this app to add some extra protection with shipping. I haven’t had any issues with it and my customers always add it to their orders. The only thing I don’t like is some of the design placement on my site. I’m not the greatest with design so I’m not sure how to change things around. Overall a great app.

June 9, 2021

I found this app as I was looking for more protection for not only my store, but to give my customers protection and peace of mind. As we all may have noticed lately, shipping has been so crazy over the last few months and more importantly, very slow! I love that this gives my customers added confidence knowing that they’re protected. I really enjoy this app & I know my customers do, too!

June 9, 2021

This app is great for anyone who is looking for extra protection with shipping your products. Great customer service too.

Feb. 17, 2021

02/17/2021 Update: They got back to me and answered my questions. App in great and I appreciate getting back to me. They said they were slammed with the Holidays/COVID and they didn’t have a big team. I understand but would say they should work on that a little. But overall The app is good, very easy and user friendly. 01/03/2021 Okay app, Great potential. Horrible customer service. Emailed them once they got back to me, Awesome! Emailed them back the same day (in less than a hour) to ask a couple more questions... nothing. Emailed them again the next day to see if they received my message... Nothing.. So I gave it almost 3 weeks to try one more time... Nothing. This app has potential but I still have questions and I feel bad to leave a bad review but I would like to continue using this app.