GV Gift Cards, Loyalty Program
GV: Gift Cards and Store Credit for Shopify | Install...
Rating
4.6
feedback
84
chart
#1,290
All reviews
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Jan. 2, 2025
This app is awful. We have tons of orders where the app just did not assign a code. We also found that the app did not send out the emails with the code. Their support is crap. They don't have any answers, they did not send out the gift codes to the recipients even though I have requested that 3 times now. Customers are very upset. This is taking a huge amount of my time to find and send out gift codes to upset customers. The app was supposed to do that, and when we found out that they did not, we requested that they send out the codes to all recipients. They have not done that yet....
Hi Andrew, Once again, we sincerely apologize for the issue you’ve experienced with our app and the inconvenience caused during such an important time for your business. Unfortunately, an unexpected bug during the holiday season led to the problems you encountered with the code assignments and email notifications. We also regret that our response time was slower than usual, as our resources were stretched thin during the busy period. Please rest assured that we take your feedback seriously and view this as a valuable lesson to further improve both our app and our support processes, and ensure they don’t happen again. We deeply appreciate your patience and understanding, and we hope to regain your trust moving forward. Sincerely, GV Team
Dec. 19, 2024
Dec. 14, 2024
Amazing customer service! I had an issue with the app because I wanted to change the color of some buttons and the option did not yet exist. They went above and beyond to make it happen. Thank you!
Dec. 8, 2024
So far so good! Very easy to use, I like the gift photos on the app and best of all for a small business there are no fees that I am aware of yet. Great boost for a small business.
Nov. 25, 2024
The App seems pretty good. However, there are a few things not working and no one is responding to the tickets I created over 2 days ago. CAN ANYONE HELP? TICKET NUMBER 1389, 1388, 1384 AND 1383. If we can't get support very soon, we will need to look elsewhere I am afraid.
Hi there, We wanted to let you know that we’ve already replied to your tickets via email and are awaiting your response. If you haven’t seen our replies, they might be in your spam or junk folder. Please check, and don’t hesitate to reach out again if you need further assistance. Best regards, GV Team
Nov. 21, 2024
Hard to Setup and no response from the support.
Hi there, We’re truly sorry to hear about your experience and any inconvenience caused. We’d love the opportunity to assist you further and ensure the app is set up to your satisfaction. Could you please reinstall the app? This will allow us to troubleshoot any issues and provide the best possible support. Additionally, we’re following up with you via email to address your concerns more thoroughly. Please don’t hesitate to respond if there’s anything specific you’d like us to prioritize. Best regards, GV Team
Nov. 1, 2024
Super top comme application. David du service client a rapidement répondu quand j'avais besoin d'aide. Merci beaucoup