GV: Gift Cards & Store Credit
All reviews
Fantastic customer support. David was a huge help! I emailed the support team with an issue, and it was quickly resolved.
The GV Gift Card app has been working great, and the Govalos Support team provided daily updates and responses while troubleshooting a minor issue (which ended up being a missed setting in Shopify, not the GV Gift Card app). The free-trial period helped us work through setup and realize that we needed to upgrade to Premium to customize the gift cards and buyer experiences. We haven't tried other gift card apps, because we haven't needed another gift card app. Thanks!
I set this app up, sold a few cards, and everything seemed Ok. The "pink" background was ugly but they said they were working to fix this. However, they seemed to have changed their business model to take a portion of the cost of the gift card? Thats crazy! Aren't their costs the same? And it no longer works at all, without notice. Great way to piss off customers in November.
Dear Blackwell's Wines & Spirits store admin, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced. Over time, our app has been continuously improved with many new features, better performance, and enhanced support to provide a smoother experience for merchants. We truly hope you can give the app another chance and reconsider your experience with us. If possible, could you please reinstall the app so our team can check and support you directly? We would be more than happy to assist and ensure everything works properly for your store. Warm regards, Sunny GV gift card team
So far this app has worked just the way I want it to. Will continue to trial it out with customers and see outcome. Support has been exceptional though regardless any questions have been answered quickly.
I recently started using the Govalos Gift Card app for my Shopify store and need support to customize with my brand gift card. David has been amazing in helping me set up and customize the app to fit my store's needs. The app is user-friendly and easy to navigate, making it simple for my customers to purchase and redeem gift cards. I highly recommend Govalos Gift Card app and David's exceptional customer service!.
I wish the app worked but it didn't work with the Whisk theme. I installed it and it broke all the formatting on my page. Sad that the only affordable gift card app doesn't work.
Hi Shari's Tea shop, As mentioned in our follow-up email, please send us a staff account for further investigation. We will be more than happy to support you and bring you a great gift card experience. Look forward to hearing your reply. Thanks, David.
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