Netrition review for HelpCenter: AI FAQ+Help Center
Jan. 16, 2023
DO NOT USE THIS APP!!! They deleted my data and are refusing to restore it. I spent days putting it together. DO NOT INSTALL!!!!! Your "notifications" all ended up in our SPAM folder. You deleted hundreds of FAQ entries from our website without authorization. When we asked for a backup, you said it was TOUGH LUCK; we should have saved it when we had a chance. Your response to this review is a total lie and fabricating because we asked you for the FAQ's you deleted, and you said you couldn't send them to us. BUYER BEWARE! Stay FAR AWAY from this app. There are MANY other options from reputable app developers.
Hello Netrition Team! First of all, thank you for bringing this to our attention. We are sincerely sorry that such a case has happened to you. We have tried our best to fix this problem that arose through our fault, and we will strive to ensure that this never happens again. Our dev team had been working hard to bring the missing FAQ data back to your store. As far as we know, we have already provided you with all the information regarding missing data and sent it back to you directly. You can contact our support team or check our email with instructions. We are very sorry that we did not meet your expectations. Let's appreciate the last chance to justify ourselves, and improve our relationship to a new level. Best regards, Helpcenter Team
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