SB: Helpdesk, Live Chat & FAQs
Improve customer service with Helpcenter ticketing & AI FAQs
Rating
4.7
feedback
324
chart
#1,698
All reviews
Review RSS Feed
May 6, 2026
We initially started with HelpCenter to build a clean FAQ page, but over time we began using the helpdesk and chat features as well. Having everything connected, from email inbox to live conversations, has made support much easier to manage.
Hi, Polvanta! We happy to hear that you are satisfied with the app and the ticketing system! Your feedback means a lot to us. If there is anything we can do to improve your experience, please do not hesitate to let us know :) Best regards, HelpCenter team
May 5, 2026
The FAQ and knowledge setup has been really useful. Customers can quickly find answers without reaching out, and that has reduced our support workload. Combined with the chatbot, it helps handle basic queries even when we are not actively online.
Hi Aurielle London team! Thank you so much for your thoughtful feedback. We truly appreciate you taking the time to share your experience. Any time you need assistance, our support team is always here and happy to help. We’re grateful to have you with us! Best regards, HelpCenter team
May 4, 2026
The ticketing system is clean and easy to manage. We can track every customer request without losing context, and the helpdesk makes it simple to assign and resolve queries. It has definitely improved how we handle support internally.
Hi BritDrive Hub, Thank you for your thoughtful review! We’re really happy to hear that the ticketing system is helping your team stay organized and keep full context on customer requests. It’s great to know it’s making your internal support workflow smoother and more efficient. If there’s ever anything we can improve or assist with, we’re always here :) Best regards, HelpCenter team
April 29, 2026
What I like most is how everything connects. Live chat, helpdesk, and FAQ all work together instead of feeling like separate tools. It helps us respond faster and keeps our communication consistent across the board.
Hi, Aokami Store team! Thank you for taking your time to provide thoughtful feedback! We are glad to hear you enjoy using HelpCenter as a complete package. Please don't hesitate to reach out in case you ever have any issues or questions! Best regards, HelpCenter Team
April 16, 2026
Fantastic app with real results! The LLM outreach feature really stands out. It feels like my store is actively being promoted to AI tools. Plus, the reporting dashboard is clean and easy to understand.
Hello ClenoxHome team! Thank you so much for your thoughtful feedback! We're thrilled to hear that you're seeing real results and that the LLM outreach feature is making a meaningful impact for your store. It’s great to know the reporting dashboard is helping you stay informed with ease—that’s exactly what we aim for. If you ever have suggestions or need support, we’re always here to help! Kind regards, HelpCenter Team
April 15, 2026
This is a very useful app that makes customer support much easier to manage. It helps create a clean and organized FAQ section, allowing customers to quickly find answers. simple to set up, user-friendly, and works smoothly within a Shopify store. Overall, it’s a great tool for improving customer experience and reducing support workload.Highly recommended.
Hi, Algérie Adresse! Thank you for sharing your feedback! We're glad you found the app useful. If questions about the app arise, please reach out to us! Best regards, HelpCenter team
March 12, 2026
We added HelpCenter mainly for the FAQ section, but ended up using the ticket system too. It’s actually very easy to manage everything from one place. Reduced a lot of repeat questions for us.
Hello Vital Depot team! Thank you for sharing your experience! We're glad to hear that HelpCenter has been useful not only for your FAQ section but also for managing tickets. If questions arise, please let us know! Best regards, HelpCenter Team
Sept. 21, 2025
We use this app for our FAQ. Recently (September 2025) it revised its permissions to request full access to all our customer and order data. This is insane. We have no desire to give this app such sensitive data, just to use a FAQ. Regretfully, we may have to uninstall this app and migrate our FAQ to another app. What a waste of time.
Hi K3D Designs Team! Thank you for sharing your feedback. We’re really sorry for the frustration this has caused. To clarify, the recent permission update does not give us access to view or use your customer or order data. The request was made because of technical changes in Shopify’s requirements, but HelpCenter app only uses the minimum information necessary to run its features, and your sensitive data is never accessed or shared. We value your trust and hope we can restore your confidence in HelpCenter. Best regards, HelpCenter team
Aug. 30, 2025
app molto utile e facile da impostare
Hi Movewear team! We truly appreciate your feedback. In case any questions arise, please feel free to reach out any time. Our team is 24/7 here for you! Best regards, HelpCenter Team
Aug. 11, 2025
Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated! Best regards, HelpCenter team
June 26, 2025
The contact form submissions should create tickets... too clunky.
Hi Chariot Outdoor team! We are very sorry that our app didn't meet your expectations. Please let me clarify that the contact form message is automatically sent to the email you linked to the contact form. If it's the same email you have in HelpDesk, the message will be shown there as well. Kind regards, HelpCenter team
May 9, 2025
Good support from Caleb. Quick answers and he try to guide you as best as possible
Hi! We truly appreciate your feedback and are glad he could guide you effectively. If you ever need assistance again, we’re always here to help! Best regards HelpCenter team
April 24, 2025
helpfull support team and great app to help and support your customer
Hi! Thank you for your feedback! We're glad to hear the app and our support team have been helpful to you :) Best regards, HelpCenter team
Sept. 18, 2024
Très bonne application qui me permer de gérer les demandes clients en les assignant à différents agents ou en programmant des réponses automatiques avec des templates. J'ai aussi pu développer la FAQ sur ce meme outil, ainsi qu'un formulaire de contact. J'utilise cette appli depuis plusieurs années maintenant.
Thank you for leaving such a positive review and for such a high rate of our app. It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible. Kind regards, HelpCenter team
Sept. 11, 2024
Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated! Best regards, HelpCenter team
July 15, 2024
I use the app for the FAQ, the contact form, and the live chat; the product page tabs are not useful to me. I am starting a store, and the basic plan is more than sufficient to begin with. The support is very responsive, even late on Sunday evenings. Therefore, it is a very good, fully customizable application that I recommend to anyone looking for an FAQ, a contact form, and live chat, all in one, at an affordable price.
Hi Manga Wear! Thank you for your feedback! We're delighted that you find our app useful :) It's great to hear that our Basic plan meets your needs, and you are satisfied with our support team! Please feel free to contact us again any time. Kind regards, HelpCenter team
June 7, 2024
Help Center for Shopify has been an absolute lifesaver for my online store. Its feature-rich platform covers every aspect of customer support seamlessly, from customizable FAQs to a robust ticketing system. The interface is intuitive and easy to navigate, saving me valuable time that I can now dedicate to growing my business. What truly sets Help Center apart, though, is its exceptional customer service. The support team is responsive and knowledgeable, always ready to assist whenever I have a question or encounter an issue. With Help Center, providing top-notch customer support has never been easier. I can't recommend it enough to fellow Shopify store owners—it's a game-changer!
Hello IBKÜL! Thank you very much for such a wonderful review! :) Your words really mean a lot to us! It's our pleasure to hear that you've stayed satisfied with our support :) We always try to do our best in case of providing our customers the best service possible! We will keep going to make our app better and better! Thank you for choosing us :) Best regards, HelpCenter team
May 18, 2024
Very fast and cooperative Support. Easy to use app. Pricing is also absolute fair :) A must have
Hello World Of Dice - Dein Würfelshop team! Thank you very much for such a high mark of our app and support! We appreciate our customers feedback and always happy to provide you with our assistance! Best regards, HelpCenter team
April 2, 2024
great service
Hello! Thank you for your feedback. We are really sorry our app didn't meet your needs. We're sorry that you're disappointed with HelpCenter app. We would like to note, that all Free plan features are listed in the pricing section of the app. Furthermore, we understand that there are limitations that come with the plan, although all the listed features are Free of charge and app usage is Free. If you are interested in adding more FAQ sections or having extra features that are available on higher plans you are always welcome to upgrade or downgrade - according to your business needs. Please, allow us another opportunity to show you a more enjoyable and pleasant experience. We would also like to note that If you have any questions or require any kind of assistance, you can always contact our support service - it's available 24/7. Kind regards, Help Center team
March 5, 2024
We have been using the app for 5 years and would recommend it at any time. Great App and great customer Support.
Hello creatisto ! Thank you very much for leaving such a positive review, it is much appreciated! We are happy to hear that you've been satisfied with HelpCenter all these years. Thank you very musch for your loyalty, it really means a lot to us! Best regrds HelpCenter team