SB: Helpdesk, Live Chat & FAQs
Improve customer service with Helpcenter ticketing & AI FAQs
Rating
4.6
feedback
324
chart
#1,484
All reviews
Review RSS Feed
May 8, 2026
Really useful support app with a clean FAQ setup and smooth live chat experience. It keeps customer conversations organized and much easier to manage daily.
Hi Elvora team Glad to hear you are having a smooth experience with HelpCenter, and thank you for the valuable feedback! Please on't hesitate to reach out in case any issues or questions arise, the support team is available 24/7. Best regards, HelpCenter team
May 7, 2026
We originally installed HelpCenter just for the FAQ section, but eventually started relying on the live chat and support inbox too. Having all customer communication in one place has made handling support much more organized and efficient.
Hello Polandbay team! Thank you for taking the time to leave a review! We really appreciate the feedback. We're glad to hear you are using HelpCenter to it's fullest! Please let us know in case you have any questions or suggestions, our support team is always there to help. Best regards, HelpCenter team
May 6, 2026
We initially started with HelpCenter to build a clean FAQ page, but over time we began using the helpdesk and chat features as well. Having everything connected, from email inbox to live conversations, has made support much easier to manage.
Hi, Polvanta! We happy to hear that you are satisfied with the app and the ticketing system! Your feedback means a lot to us. If there is anything we can do to improve your experience, please do not hesitate to let us know :) Best regards, HelpCenter team
May 5, 2026
The FAQ and knowledge setup has been really useful. Customers can quickly find answers without reaching out, and that has reduced our support workload. Combined with the chatbot, it helps handle basic queries even when we are not actively online.
Hi Aurielle London team! Thank you so much for your thoughtful feedback. We truly appreciate you taking the time to share your experience. Any time you need assistance, our support team is always here and happy to help. We’re grateful to have you with us! Best regards, HelpCenter team
May 4, 2026
The ticketing system is clean and easy to manage. We can track every customer request without losing context, and the helpdesk makes it simple to assign and resolve queries. It has definitely improved how we handle support internally.
Hi BritDrive Hub, Thank you for your thoughtful review! We’re really happy to hear that the ticketing system is helping your team stay organized and keep full context on customer requests. It’s great to know it’s making your internal support workflow smoother and more efficient. If there’s ever anything we can improve or assist with, we’re always here :) Best regards, HelpCenter team
April 29, 2026
What I like most is how everything connects. Live chat, helpdesk, and FAQ all work together instead of feeling like separate tools. It helps us respond faster and keeps our communication consistent across the board.
Hi, Aokami Store team! Thank you for taking your time to provide thoughtful feedback! We are glad to hear you enjoy using HelpCenter as a complete package. Please don't hesitate to reach out in case you ever have any issues or questions! Best regards, HelpCenter Team
April 16, 2026
Fantastic app with real results! The LLM outreach feature really stands out. It feels like my store is actively being promoted to AI tools. Plus, the reporting dashboard is clean and easy to understand.
Hello ClenoxHome team! Thank you so much for your thoughtful feedback! We're thrilled to hear that you're seeing real results and that the LLM outreach feature is making a meaningful impact for your store. It’s great to know the reporting dashboard is helping you stay informed with ease—that’s exactly what we aim for. If you ever have suggestions or need support, we’re always here to help! Kind regards, HelpCenter Team
March 12, 2026
We added HelpCenter mainly for the FAQ section, but ended up using the ticket system too. It’s actually very easy to manage everything from one place. Reduced a lot of repeat questions for us.
Hello Vital Depot team! Thank you for sharing your experience! We're glad to hear that HelpCenter has been useful not only for your FAQ section but also for managing tickets. If questions arise, please let us know! Best regards, HelpCenter Team
Aug. 11, 2025
Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated! Best regards, HelpCenter team
May 9, 2025
Good support from Caleb. Quick answers and he try to guide you as best as possible
Hi! We truly appreciate your feedback and are glad he could guide you effectively. If you ever need assistance again, we’re always here to help! Best regards HelpCenter team
April 24, 2025
helpfull support team and great app to help and support your customer
Hi! Thank you for your feedback! We're glad to hear the app and our support team have been helpful to you :) Best regards, HelpCenter team
Sept. 18, 2024
Très bonne application qui me permer de gérer les demandes clients en les assignant à différents agents ou en programmant des réponses automatiques avec des templates. J'ai aussi pu développer la FAQ sur ce meme outil, ainsi qu'un formulaire de contact. J'utilise cette appli depuis plusieurs années maintenant.
Thank you for leaving such a positive review and for such a high rate of our app. It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible. Kind regards, HelpCenter team
Sept. 11, 2024
Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated! Best regards, HelpCenter team
July 15, 2024
I use the app for the FAQ, the contact form, and the live chat; the product page tabs are not useful to me. I am starting a store, and the basic plan is more than sufficient to begin with. The support is very responsive, even late on Sunday evenings. Therefore, it is a very good, fully customizable application that I recommend to anyone looking for an FAQ, a contact form, and live chat, all in one, at an affordable price.
Hi Manga Wear! Thank you for your feedback! We're delighted that you find our app useful :) It's great to hear that our Basic plan meets your needs, and you are satisfied with our support team! Please feel free to contact us again any time. Kind regards, HelpCenter team
June 7, 2024
Help Center for Shopify has been an absolute lifesaver for my online store. Its feature-rich platform covers every aspect of customer support seamlessly, from customizable FAQs to a robust ticketing system. The interface is intuitive and easy to navigate, saving me valuable time that I can now dedicate to growing my business. What truly sets Help Center apart, though, is its exceptional customer service. The support team is responsive and knowledgeable, always ready to assist whenever I have a question or encounter an issue. With Help Center, providing top-notch customer support has never been easier. I can't recommend it enough to fellow Shopify store owners—it's a game-changer!
Hello IBKÜL! Thank you very much for such a wonderful review! :) Your words really mean a lot to us! It's our pleasure to hear that you've stayed satisfied with our support :) We always try to do our best in case of providing our customers the best service possible! We will keep going to make our app better and better! Thank you for choosing us :) Best regards, HelpCenter team
May 18, 2024
Very fast and cooperative Support. Easy to use app. Pricing is also absolute fair :) A must have
Hello World Of Dice - Dein Würfelshop team! Thank you very much for such a high mark of our app and support! We appreciate our customers feedback and always happy to provide you with our assistance! Best regards, HelpCenter team
March 5, 2024
We have been using the app for 5 years and would recommend it at any time. Great App and great customer Support.
Hello creatisto ! Thank you very much for leaving such a positive review, it is much appreciated! We are happy to hear that you've been satisfied with HelpCenter all these years. Thank you very musch for your loyalty, it really means a lot to us! Best regrds HelpCenter team
Feb. 5, 2024
Great app, very easy to use, lots of options and the support is amazing and very quick at solving any issues you might have. Totally recommend it.
Hello Golden curl team! Thank you for your kind feedback :) We sincerely hope that our Helpcenter will be helpful for you for a long time. Best wishes, Helpcenter team
Jan. 25, 2024
I tried another free app which has over 1000+ good reviews. But they actually do not worth the rating, even thougth it's free. That's why we choose HelpCeter. This app is very user-friendly. Mutiple templetes are availabe for choosing. Customer service is very helpful.
Hi True Image Tech team! Thank you very much for your feedback and appreciation of our app! We’re glad to hear that you’ve been happy with HelpCenter and we look forward to continuing to deliver value and results in the future. Thank you for choosing us! Kindest regards, HelpCenter team.
Nov. 24, 2023
FAQ works well with many options. Had an issue once and it was quickly resolved.
Hello team Chinese Herbs Direct! Thank you so much for taking the time to leave us a rating. We are thrilled to hear that you are enjoying our product and service. Thank you for choosing us! Best regards, HelpCenter team