HelpCenter: AI FAQ+Help Center
Best Support App For Shopify: AI FAQ, Live Chat, Helpdesk
Rating
4.7
feedback
1,335
chart
#2,762
All reviews
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March 30, 2023
c payant donc voila il y'a mieux a mon avis et juste 5 article pour l'avoir gratuit donc sa ne sert presque a rien .
Bonjour Babylyn, Merci d'avoir pris le temps de laisser un commentaire ! Nous sommes vraiment désolés de savoir que vous avez eu une première expérience frustrante avec notre application. Nous voulons vraiment que vous ayez l'occasion de vérifier toutes les fonctionnalités de notre application :) Pendant les 15 jours d'essai gratuit, vous pouvez choisir n'importe quel plan et vérifier ce qui vous convient le mieux. Nous vous serions très reconnaissants si vous décidiez de nous donner une seconde chance ! Meilleurs vœux, L'équipe du HelpCenter
Jan. 16, 2023
I was using the FAQ feature of this app for many years. This was free. However, they decided they needed to charge if you had more than 5 FAQ articles. When they launched the pay plan, instead of just limiting your display of FAQ articles to 5, they deleted all of your content beyond the 5 articles. So, even by paying the money to upgrade, I would have had to recreate all of my content in their system. Very foolish and they lost me as a customer.
Hello Stinking Patch Co. Team! We are sorry that the app upgrade made you upset. And wish it was lighter for our customers. During these last week our dev team has been working hard to bring the missing FAQ data back to your store. I’d like to inform you that this process has been completed by now and your FAQ articles should be brought back to your store. You can contact us for the additional details regarding the missing data of FAQ. In case you'd make a decision to be our customer again, please let us know, and we'll try our best to make your journey with us as joyful as it can. Best regards, Helpcenter Team.
Nov. 25, 2021
The formatting tools really suck for the FAQ page. Not user friendly or stable. At All. Not being able to change or match fonts is time consuming and inconvenient :((
Hello there! Kindly note that HelpCenter app tries to take in the styles as provided by your theme developer. HelpCenter FAQ page will look different on different themes. Our agent has reached out to you to assist and apply the changes you are trying to achieve. Best wishes, Support team
May 2, 2021
The auto-reply email feature only works if the incoming email is formatted a certain way. For example, an incoming message from "First Last" [email protected] will not receive an auto reply. If you try to reply to said message, the app gives you the following error message "the to.O field is invalid" (and yes, that is exactly how it is spelled). Even the error messages have an error. There were also other inconsistencies that let me know that the developer didn't test the app to make sure that it looked and behaved right. For example, the Live Chat area template mentioned an email template (two separate areas). Some areas also didn't have complete sentences so you had to guess what it was trying to say. Overall, I am tired of developers pushing out apps without fully testing them first. I wish Shopify did third-party testing before allowing any app to be sold in the App Store.
Hi, Thank you for your honest opinion. We’re sorry for the impression that the app wasn’t fully tested, we spend a lot of time for tests and we wouldn't release it to the public if any errors can be found. If any small issues appear due to the continuous app improvement related code updates, we get them resolved quickly, although such situations are an exception. We’re already working on the mentioned issues and it will not take long to fix. Hopefully, we can chat a little bit more on an email thread, so we’re looking forward to hear from you. Sincerely, the HelpCenter team!
March 18, 2021
We went for the premium option, but honestly the app is overall not worth it. These sort of apps suppose ease up your customer communication but for us it didnt! Clanky set up, really bad overview in inbox and per each customer. Slow and laggy. Needs some serious improvement, customer support only through email and really slow. I would rather pay more and have a proper helpdesk function then this. Sorry gave it try but there are better options out there that actually help and make your life easier.
Thank you for your feedback. Our team is sorry you felt this way. Development is constantly improving the product to meet the best expectations. If you are willing to give HD another try - our team can guide you through each step to set up and maintain the application in the fastest and easiest way. Best wishes
Sept. 18, 2020
The worst app for FAQs! Even in offline mode, it appears in Google Search. Service in bad faith: not very conciliatory and untrue. Not possible to translate the app in several languages simultaneously. STAY AWAY! La pire des apps en ce qui concerne les FAQ! Même en mode Offline, celle-ci apparait dans la Recherche Google. SAV de mauvaise foi: peu conciliant et mensonger. Pas possible de traduire l'app en plusieurs langues simultanément. A FUIR!
Hi, thank you for the feedback and I hope you can reply to my email I've just sent. I'm hoping to chat more about languages as you can surely add other languages to HelpCenter. Also, the SEO issue is unique to your store and no other users experienced it before so I believe we can work this out. Let us know more when you have a minute. Marius.
July 16, 2020
Désolé ! en plus d´être dans une gamme payante,personne ne me repond. pourtant c'est écrit support prémuim,ne venez pas me dire de voir dans le spams.
Bonjour UNIVERS MARS, Nous avons reçu votre demande hier, déjà tard dans la nuit. Notre équipe d'assistance vous a déjà contacté. S'il vous plait, veuillez répondre à notre lettre et nous ferons de notre mieux pour vous aider et répondre à toutes vos questions relatives à l'application. Notre e-mail d'assistance est [email protected] sincères amitiés - Équipe du centre d'aide (EN answer) we got your inquiry late at night yesterday and our support people contacted you already. Please respond to our letter and we'll try to do our best to help and answer all your questions related to the app. Our support email is [email protected] kind regards - Help Center team
March 11, 2020
very horrible customer service. I emailed at least 8 times without a response! Not happy!!! Not impressed!!! You guys need to do better. Im paying for something that doesn't even work well with my store.
Dear Prestige Beauty Shop, thank you for your feedback. Our support emails were sent to you on Feb. 5th, 10th, 11th, 16th and 23rd. Sorry for miscommunication, maybe some of them went to a spam folder and didn't reach you?, please check. Sorry for that. Our developers checked FAQ page on your store - it looks beautiful and functions smoothly. If there will be a need to do more adjustments or fixes related to store's theme and FAQ , please write to us - [email protected]. Some Shopify themes need more adjustments than the others, but everything can be handled and solved. Sorry once again for experienced miscommunication. We wish you a great day! HC team
Aug. 24, 2019
Also unhappy from the changes. For my futures shops, I won't use this app as the free features are too limited (1 section please come on) and I dont use any of the premium features. Time to find an alternative...
Thanks for your honest opinion! We appreciate you being our customer as everyone else and is sad that changes makes you unhappy. Please understand that the same as you, we are business. Its nice to give people something valuable for free, but businesses will not survive on good intentions. So now we're offering a PREMIUM version with new features our customers requested. Free version is still there and has all it needs to have a FAQ page on a store. IMPORTANT that in order to treat our customers fairly we're allowing to make additional categories and sections until 15th of October. You can add as many sections and categories as you wish until then. I hope this transitional period will be helpful to you and if there's any questions, we're looking forward to here from you at [email protected]
April 13, 2019
At first good application. Good design, easy to use. But I changed my theme and all my FAQ disappeared. No backup option.
We are deeply sorry for the trouble! Apparently, the error occurred due to the connectivity bug. It was resolved quickly but few accounts were affected. We know how frustrating the lost work can be and with that in mind we willing to offer a 48USD worth compensation as soon as we will receive a reply from made4health. With a absolute guarantee I can ensure that changing the theme will not remove a content created in HelpCenter.
Oct. 12, 2017
Easy to setup and works well, however our FAQ page does not load on first load, only after reloading page and no feedback from support team. Looking for alternative.
Sept. 6, 2017
At first, I was just delighted and then within a week, my app literally started saying "There was an error in the third-party application" which Google did not like on my site. I have been trying to contact these guys and nada so far. Now I wonder if all my text is now lost and I have to redo it again. Please fix these errors, we all want an easy app that just works. Thanks!
Feb. 26, 2017
Great concept, but the app is a pain in the ass when trying to simply format and edit your FAQ text.
Jan. 26, 2017
It expanded across the entire screen and the font was way to big for our site. Did not work with the theme.
April 6, 2017
I think that this app deserves more than 5 stars. For 2 reasons 1. The most important that is absolutely perfect for the need of a small e-commerce that doesn't need all the more advanced features that Zendesk Help Center for example can give; while doing this, it gives you a proxy url that allows you to seamless integrate in your store, and this is a key feature; plus, it has all the essential features that you really need and at the same time a very easy way to manage and customize them; everything is so easy to setup... 2. It's almost incredible, but it's free. If I think that there apps that don't offer almost nothing and ask for your money... you find this great piece of code, and it's for free! Really, really recommended. Thanks a lot Lukas from Help Center! UPDATE April 6, 2017 Unfortunately I have to lower the rating from 5 to 3 stars. I confirm the validity of the app but there have been two serious problems. 1. The verification code CAPTCHA suddenly stopped working. Software problems are common and occur and I can consider this acceptable even though clearly a program with 5 stars should not have these problems 2. What is really serious is that I have 4 well written email to the support by explaining clearly and repeatedly that the site can not be launched because of the problem of the app (customers can not write a message to customer service because the verification code CAPTCHA it works). The support responded to the first e-mail then completely ignored subsequent email (one per day, not 4 on the same day). The application is free ... but not for this should not work and the support should not respond to urgent requests.