Loved By Doggo review for HelpCenter: AI FAQ+Help Center
May 2, 2021
The auto-reply email feature only works if the incoming email is formatted a certain way. For example, an incoming message from "First Last" [email protected] will not receive an auto reply. If you try to reply to said message, the app gives you the following error message "the to.O field is invalid" (and yes, that is exactly how it is spelled). Even the error messages have an error. There were also other inconsistencies that let me know that the developer didn't test the app to make sure that it looked and behaved right. For example, the Live Chat area template mentioned an email template (two separate areas). Some areas also didn't have complete sentences so you had to guess what it was trying to say. Overall, I am tired of developers pushing out apps without fully testing them first. I wish Shopify did third-party testing before allowing any app to be sold in the App Store.
Hi, Thank you for your honest opinion. We’re sorry for the impression that the app wasn’t fully tested, we spend a lot of time for tests and we wouldn't release it to the public if any errors can be found. If any small issues appear due to the continuous app improvement related code updates, we get them resolved quickly, although such situations are an exception. We’re already working on the mentioned issues and it will not take long to fix. Hopefully, we can chat a little bit more on an email thread, so we’re looking forward to hear from you. Sincerely, the HelpCenter team!
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