HelpCenter: FAQ Page&Live Chat for Shopify

HelpCenter: FAQ Page&Live Chat

Product FAQ Builder with AI - Easy FAQ Shopify App!

Rating

4.7

feedback

1,331

Reviews

chart

#2,961

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    3%
  • Less than a month
    11%
  • Less than a year
    50%
  • More than a year
    34%

Reviews Summary

Help Center for Shopify has received mixed reviews from users. Positive aspects highlighted include the app's feature-rich platform covering all aspects of customer support seamlessly, intuitive interface, exceptional customer service, and ease of use. Users appreciate the customizable FAQs, robust ticketing system, and quick support responses. However, negative feedback revolves around the pricing model changes that impacted existing users, forcing them to pay for previously free functionalities. Some users felt that the transition to paid plans was handled poorly, resulting in data loss and frustration. Despite these issues, the majority of users find Help Center to be a valuable tool for providing top-notch customer support on Shopify stores.

Highlights

Feature-rich platform with customizable FAQs and robust ticketing system
Exceptional customer service and quick support responses
Negative feedback on pricing model changes and data loss during transition to paid plans
Intuitive interface and ease of use
Mixed reviews on the app's functionality and impact on existing users

Rating Breakdown

  • 5
    86% (1,151 ratings)
  • 4
    7% (99 ratings)
  • 3
    2% (22 ratings)
  • 2
    1% (18 ratings)
  • 1
    3% (41 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

July 15, 2024

I use the app for the FAQ, the contact form, and the live chat; the product page tabs are not useful to me. I am starting a store, and the basic plan is more than sufficient to begin with. The support is very responsive, even late on Sunday evenings. Therefore, it is a very good, fully customizable application that I recommend to anyone looking for an FAQ, a contact form, and live chat, all in one, at an affordable price.

Using app

--

Total reviews

2

Average rating

5.0

Developer Reply

Hi Manga Wear! Thank you for your feedback! We're delighted that you find our app useful :) It's great to hear that our Basic plan meets your needs, and you are satisfied with our support team! Please feel free to contact us again any time. Kind regards, HelpCenter team

5 / 5 Share

June 29, 2024

nice and easy to use

Store

My Store

Using app

21 minutes

Developer Reply

Hi My Store team! Thank you so much for giving us the highest rating! We are happy to know that you are satisfied with our app :) Feel free to reach out anytime! Our support team is available 24/7 :) Best regards, HelpCenter team

5 / 5 Share

June 22, 2024

Super easy and Reliable

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi, Gym Essential X! Thank you for sharing your kind words with our team! Glad to hear that you enjoyed using our app. We're committed to maintaining the high standards you've experienced and hope to continue exceeding your expectations. Best regards, HelpCenter team

5 / 5 Share

June 7, 2024

Help Center for Shopify has been an absolute lifesaver for my online store. Its feature-rich platform covers every aspect of customer support seamlessly, from customizable FAQs to a robust ticketing system. The interface is intuitive and easy to navigate, saving me valuable time that I can now dedicate to growing my business. What truly sets Help Center apart, though, is its exceptional customer service. The support team is responsive and knowledgeable, always ready to assist whenever I have a question or encounter an issue. With Help Center, providing top-notch customer support has never been easier. I can't recommend it enough to fellow Shopify store owners—it's a game-changer!

Store

IBKÜL

Using app

30 days

Total reviews

12

Average rating

5.0

Developer Reply

Hello IBKÜL! Thank you very much for such a wonderful review! :) Your words really mean a lot to us! It's our pleasure to hear that you've stayed satisfied with our support :) We always try to do our best in case of providing our customers the best service possible! We will keep going to make our app better and better! Thank you for choosing us :) Best regards, HelpCenter team

5 / 5 Share

May 18, 2024

Very fast and cooperative Support. Easy to use app. Pricing is also absolute fair :) A must have

Using app

11 months

Total reviews

4

Average rating

5.0

Developer Reply

Hello World Of Dice - Dein Würfelshop team! Thank you very much for such a high mark of our app and support! We appreciate our customers feedback and always happy to provide you with our assistance! Best regards, HelpCenter team

All reviews

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