SB: Help Center, FAQ Page Tabs
Best Support App For Shopify: FAQ, Live Chat, Helpdesk, Tabs
Rating
4.7
feedback
1,331
chart
#2,956
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
2%
-
Less than a month
11%
-
Less than a year
51%
-
More than a year
33%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted by users include the ease of use, helpful customer support, variety of features such as FAQs, contact forms, and live chat, and the value for money. Users appreciate the free option and the ability to upgrade as their business grows. However, negative feedback revolves around the change in pricing model, where previously free functionalities became paid, leading to data loss for some users. Some users felt that the transition to paid plans was handled poorly and impacted their store negatively. Despite these issues, the app is praised for its functionality and customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 28, 2025
great app
Hi Hygge Wear! Thank you for your feedback! We're pleased to hear that you're happy with the Help Centre. If you have any questions, please let us know! Best regards, HelpCenter team.
Nov. 23, 2024
bonjour j'ai installe l'application uniquement pour l'essai gratuit . Pourrais-je avoir un remboursement svp merci .
Hello! Thank you for the feedback! We would like to note that we've contacted you regarding this matter. Could you please check your email and let us know your decision. Thank you in advance! Best regards, HelpCenter team
Oct. 11, 2024
Very Damer Very Damer
Hi The Rev Cup! Thanks a lot for your 5-star review. We value your feedback! Please feel free to contact us at any time if questions arise :) Best regards, HelpCenter team
Sept. 18, 2024
Très bonne application qui me permer de gérer les demandes clients en les assignant à différents agents ou en programmant des réponses automatiques avec des templates. J'ai aussi pu développer la FAQ sur ce meme outil, ainsi qu'un formulaire de contact. J'utilise cette appli depuis plusieurs années maintenant.
Thank you for leaving such a positive review and for such a high rate of our app. It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible. Kind regards, HelpCenter team
Sept. 16, 2024
I appreciate that there is a free option. I can use this app the free way and when I start making more money there will be a bigger margin for apps and possible purchase a plan. The value of that is significant for me!
Hi Allplay! Thank you very much for a such a high rating of our app! We highly appreciate your feedback and are always happy to provide you with our support. We will continue making our app better and better. Best regards, HelpCenter team
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