Help Center: AI FAQ Page for Shopify

Help Center: AI FAQ Page

Product FAQ Builder with AI - Easy FAQ Shopify App!

Rating

4.6

feedback

1,326

Reviews

chart

#11,161

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    3%
  • Less than a month
    10%
  • Less than a year
    50%
  • More than a year
    33%

Reviews Summary

The reviews for this Shopify App are mixed, with both positive and negative feedback. Positive aspects include easy usability, great customer support, and helpful features like FAQs, product tabs, and live chat. Users appreciate the quick response times and efficiency of the support team. However, negative themes include dissatisfaction with the change in pricing model, where previously free functionalities became paid, leading to data loss for some users. Some reviewers also mentioned issues with the app slowing down processes and difficulties in migrating data. Despite these challenges, the app seems to have loyal users who value its functionality and customer service.

Highlights

Positive aspects include easy usability, great customer support, and helpful features like FAQs, product tabs, and live chat.
Negative themes include dissatisfaction with the change in pricing model, where previously free functionalities became paid, leading to data loss for some users.
Some reviewers also mentioned issues with the app slowing down processes and difficulties in migrating data.
Users appreciate the quick response times and efficiency of the support team.
The app seems to have loyal users who value its functionality and customer service.

Rating Breakdown

  • 5
    86% (1,146 ratings)
  • 4
    7% (99 ratings)
  • 3
    2% (22 ratings)
  • 2
    1% (18 ratings)
  • 1
    3% (41 ratings)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

April 2, 2024

great service

Using app

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Total reviews

11

Average rating

2.8

Developer Reply

Hello! Thank you for your feedback. We are really sorry our app didn't meet your needs. We're sorry that you're disappointed with HelpCenter app. We would like to note, that all Free plan features are listed in the pricing section of the app. Furthermore, we understand that there are limitations that come with the plan, although all the listed features are Free of charge and app usage is Free. If you are interested in adding more FAQ sections or having extra features that are available on higher plans you are always welcome to upgrade or downgrade - according to your business needs. Please, allow us another opportunity to show you a more enjoyable and pleasant experience. We would also like to note that If you have any questions or require any kind of assistance, you can always contact our support service - it's available 24/7. Kind regards, Help Center team

4 / 5 Share

March 11, 2024

My best FAQ app,love it!

Store

My Store

Using app

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Developer Reply

Hi! Thank you very much for your feedback and appreciation of our app! We’re glad to hear that you’ve been happy with HelpCenter and we look forward to continuing to deliver value and results in the future. Thank you for choosing us! Kindest regards, HelpCenter team.

5 / 5 Share

March 5, 2024

We have been using the app for 5 years and would recommend it at any time. Great App and great customer Support.

Using app

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Total reviews

6

Average rating

4.8

Developer Reply

Hello creatisto ! Thank you very much for leaving such a positive review, it is much appreciated! We are happy to hear that you've been satisfied with HelpCenter all these years. Thank you very musch for your loyalty, it really means a lot to us! Best regrds HelpCenter team

1 / 5 Share

Feb. 14, 2024

I would not recommend this app to others because of the same reason that most of the others have given it a 1 star review... they changed the pricing model so that functionality that was free was no longer free. This had a direct impact on your live site because now only 5 FAQs were displayed on the site and any other FAQs were no longer live. The danger here is that the creators of this app directly affected your live site and the information that was displayed by changing their pricing model and forcing you to pay for functionality that was free. They also force you to upgrade and pay in order to get an export so you have to manually copy each individual FAQ from their app which means you have to edit every single one to copy the answer. Would not use any of their apps in the future.

Using app

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Total reviews

7

Average rating

4.4

Developer Reply

Dear Smart Sips Coffee ! First of all, we would like to apologize for such an experience using our application. We fully accept your views and agree that this is unacceptable. Your feedback is very valuable and will help us avoid similar mistakes in the future! There should be no excuses on our part, but let us mention that in connection with the changes to the Free plan and FAQ as a result, our team has been updating users for quite some time about these changes and what they may affect. Since we try to find an individual approach to everyone, we have already contacted you by mail and offered options for solving the issue as quickly as possible. We look forward to your response! We are very sorry once again that our application did not meet your needs. We would really like to assist you resolving the issue so that you change your mind and give us a second chance. We truly value our customers and try to do our best to provide them with the best experience possible. Waiting for your reply! Best Regards HelpCenter team

5 / 5 Share

Feb. 5, 2024

Great app, very easy to use, lots of options and the support is amazing and very quick at solving any issues you might have. Totally recommend it.

Using app

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Total reviews

8

Average rating

5.0

Developer Reply

Hello Golden curl team! Thank you for your kind feedback :) We sincerely hope that our Helpcenter will be helpful for you for a long time. Best wishes, Helpcenter team

All reviews

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