SB: Helpdesk, Live Chat & FAQs
Improve customer service with Helpcenter ticketing & AI FAQs
Rating
4.6
feedback
324
chart
#1,484
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
10%
-
Less than a day
15%
-
Less than a month
26%
-
Less than a year
30%
-
More than a year
18%
Reviews Summary
The HelpCenter app has received mostly positive reviews for its useful features such as clean FAQ setup, smooth live chat experience, and organized customer communication. Users appreciate the interconnectedness of the live chat, helpdesk, and FAQ sections, making support management more efficient. The app's ticketing system, chatbot, and LLM outreach feature have been highlighted as particularly beneficial. However, some users have expressed dissatisfaction with the app's transition to a paid plan, leading to data loss and content deletion without prior notice. Despite this, the app's customer service and ease of use have been commended by many users.
Highlights
Review RSS Feed
All reviews
May 8, 2026
Really useful support app with a clean FAQ setup and smooth live chat experience. It keeps customer conversations organized and much easier to manage daily.
Hi Elvora team Glad to hear you are having a smooth experience with HelpCenter, and thank you for the valuable feedback! Please on't hesitate to reach out in case any issues or questions arise, the support team is available 24/7. Best regards, HelpCenter team
May 7, 2026
We originally installed HelpCenter just for the FAQ section, but eventually started relying on the live chat and support inbox too. Having all customer communication in one place has made handling support much more organized and efficient.
Hello Polandbay team! Thank you for taking the time to leave a review! We really appreciate the feedback. We're glad to hear you are using HelpCenter to it's fullest! Please let us know in case you have any questions or suggestions, our support team is always there to help. Best regards, HelpCenter team
May 6, 2026
We initially started with HelpCenter to build a clean FAQ page, but over time we began using the helpdesk and chat features as well. Having everything connected, from email inbox to live conversations, has made support much easier to manage.
Hi, Polvanta! We happy to hear that you are satisfied with the app and the ticketing system! Your feedback means a lot to us. If there is anything we can do to improve your experience, please do not hesitate to let us know :) Best regards, HelpCenter team
May 5, 2026
The FAQ and knowledge setup has been really useful. Customers can quickly find answers without reaching out, and that has reduced our support workload. Combined with the chatbot, it helps handle basic queries even when we are not actively online.
Hi Aurielle London team! Thank you so much for your thoughtful feedback. We truly appreciate you taking the time to share your experience. Any time you need assistance, our support team is always here and happy to help. We’re grateful to have you with us! Best regards, HelpCenter team
May 4, 2026
The ticketing system is clean and easy to manage. We can track every customer request without losing context, and the helpdesk makes it simple to assign and resolve queries. It has definitely improved how we handle support internally.
Hi BritDrive Hub, Thank you for your thoughtful review! We’re really happy to hear that the ticketing system is helping your team stay organized and keep full context on customer requests. It’s great to know it’s making your internal support workflow smoother and more efficient. If there’s ever anything we can improve or assist with, we’re always here :) Best regards, HelpCenter team
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