HelpCenter: AI FAQ+Help Center
Best Support App For Shopify: AI FAQ, Live Chat, Helpdesk
Rating
4.7
feedback
1,336
chart
#2,531
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
10%
-
Less than a year
50%
-
More than a year
33%
Reviews Summary
The reviews for this Shopify App are mostly positive, with users praising its ease of use, customer support, and features like FAQ management, contact forms, and live chat. Many users appreciate the free option and find the pricing fair for the value provided. However, there are negative reviews related to changes in the pricing model that affected existing users' content and forced them to upgrade. Some users also mentioned issues with technical SEO and the app's heaviness impacting page speed.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 11, 2024
Very Damer Very Damer
Hi The Rev Cup! Thanks a lot for your 5-star review. We value your feedback! Please feel free to contact us at any time if questions arise :) Best regards, HelpCenter team
Sept. 18, 2024
Très bonne application qui me permer de gérer les demandes clients en les assignant à différents agents ou en programmant des réponses automatiques avec des templates. J'ai aussi pu développer la FAQ sur ce meme outil, ainsi qu'un formulaire de contact. J'utilise cette appli depuis plusieurs années maintenant.
Thank you for leaving such a positive review and for such a high rate of our app. It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible. Kind regards, HelpCenter team
Sept. 16, 2024
I appreciate that there is a free option. I can use this app the free way and when I start making more money there will be a bigger margin for apps and possible purchase a plan. The value of that is significant for me!
Hi Allplay! Thank you very much for a such a high rating of our app! We highly appreciate your feedback and are always happy to provide you with our support. We will continue making our app better and better. Best regards, HelpCenter team
Sept. 14, 2024
Hi, ShopSwiftly team! Thank you for taking the time to give us the highest rating. We are glad that you are satisfied with our app :) Please feel free to contact us at any time! Our support team is available 24/7 Best regards, Help Center Team
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