SB: Helpdesk, Live Chat & FAQs
The HelpCenter app has received mostly positive reviews for its useful support features, including a clean FAQ setup, smooth live chat experience, and efficient ticketing system. Customers appreciate the organization it brings to customer conversations and the ease of managing support tasks. However, there are some negative reviews related to changes in pricing models, data access permissions, and issues with the contact form submissions creating tickets. Overall, the app seems to excel in providing comprehensive customer support solutions but has faced criticism for certain changes and customer service responsiveness.
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We added HelpCenter mainly for the FAQ section, but ended up using the ticket system too. It’s actually very easy to manage everything from one place. Reduced a lot of repeat questions for us.
Hello Vital Depot team! Thank you for sharing your experience! We're glad to hear that HelpCenter has been useful not only for your FAQ section but also for managing tickets. If questions arise, please let us know! Best regards, HelpCenter Team
We use this app for our FAQ. Recently (September 2025) it revised its permissions to request full access to all our customer and order data. This is insane. We have no desire to give this app such sensitive data, just to use a FAQ. Regretfully, we may have to uninstall this app and migrate our FAQ to another app. What a waste of time.
Hi K3D Designs Team! Thank you for sharing your feedback. We’re really sorry for the frustration this has caused. To clarify, the recent permission update does not give us access to view or use your customer or order data. The request was made because of technical changes in Shopify’s requirements, but HelpCenter app only uses the minimum information necessary to run its features, and your sensitive data is never accessed or shared. We value your trust and hope we can restore your confidence in HelpCenter. Best regards, HelpCenter team
Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated! Best regards, HelpCenter team
The contact form submissions should create tickets... too clunky.
Hi Chariot Outdoor team! We are very sorry that our app didn't meet your expectations. Please let me clarify that the contact form message is automatically sent to the email you linked to the contact form. If it's the same email you have in HelpDesk, the message will be shown there as well. Kind regards, HelpCenter team
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