SB: Helpdesk, Live Chat & FAQs
HelpCenter has received a mix of positive and negative reviews from users. Positive aspects highlighted include the ease of managing FAQs and ticket systems from one place, helpful customer support, and the app's feature-rich platform for customer support. Users appreciate the intuitive interface and the ability to customize FAQs and ticketing systems. On the other hand, negative reviews mention concerns about changes in pricing models, data access permissions, and issues with email communication. Some users were dissatisfied with the transition to paid plans, leading to the deletion of FAQ content without notice. Despite these challenges, the app's support team has been praised for their responsiveness and efforts to resolve issues.
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Hi Kubai Perfumery Team! Thank you for taking the time to share your feedback. We appreciate you giving HelpCenter a try and are sorry that your experience didn't fully meet your expectations. Your feedback is important to us, and we're always looking for ways to improve. If there's anything you'd like to share or if there's anything we can help you with, please don't hesitate to reach out to our support team. We'd be happy to assist. Best regards, HelpCenter team
We added HelpCenter mainly for the FAQ section, but ended up using the ticket system too. It’s actually very easy to manage everything from one place. Reduced a lot of repeat questions for us.
Hello Vital Depot team! Thank you for sharing your experience! We're glad to hear that HelpCenter has been useful not only for your FAQ section but also for managing tickets. If questions arise, please let us know! Best regards, HelpCenter Team
We use this app for our FAQ. Recently (September 2025) it revised its permissions to request full access to all our customer and order data. This is insane. We have no desire to give this app such sensitive data, just to use a FAQ. Regretfully, we may have to uninstall this app and migrate our FAQ to another app. What a waste of time.
Hi K3D Designs Team! Thank you for sharing your feedback. We’re really sorry for the frustration this has caused. To clarify, the recent permission update does not give us access to view or use your customer or order data. The request was made because of technical changes in Shopify’s requirements, but HelpCenter app only uses the minimum information necessary to run its features, and your sensitive data is never accessed or shared. We value your trust and hope we can restore your confidence in HelpCenter. Best regards, HelpCenter team
Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated! Best regards, HelpCenter team
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