HelpCenter: FAQ Page&Live Chat
Product FAQ Builder with AI - Easy FAQ Shopify App!
Rating
4.7
feedback
1,331
chart
#2,959
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
11%
-
Less than a year
50%
-
More than a year
34%
Reviews Summary
Help Center for Shopify has received mixed reviews from users. Positive aspects highlighted include the app's feature-rich platform covering all aspects of customer support seamlessly, intuitive interface, exceptional customer service, and ease of use. Users appreciate the customizable FAQs, robust ticketing system, and quick support responses. However, negative feedback revolves around the pricing model changes that impacted existing users, forcing them to pay for previously free functionalities. Some users felt that the transition to paid plans was handled poorly, resulting in data loss and frustration. Despite these issues, the majority of users find Help Center to be a valuable tool for providing top-notch customer support on Shopify stores.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 15, 2024
I use the app for the FAQ, the contact form, and the live chat; the product page tabs are not useful to me. I am starting a store, and the basic plan is more than sufficient to begin with. The support is very responsive, even late on Sunday evenings. Therefore, it is a very good, fully customizable application that I recommend to anyone looking for an FAQ, a contact form, and live chat, all in one, at an affordable price.
Hi Manga Wear! Thank you for your feedback! We're delighted that you find our app useful :) It's great to hear that our Basic plan meets your needs, and you are satisfied with our support team! Please feel free to contact us again any time. Kind regards, HelpCenter team
June 29, 2024
nice and easy to use
Store
My Store
Using app
21 minutes
Hi My Store team! Thank you so much for giving us the highest rating! We are happy to know that you are satisfied with our app :) Feel free to reach out anytime! Our support team is available 24/7 :) Best regards, HelpCenter team
June 22, 2024
Super easy and Reliable
Hi, Gym Essential X! Thank you for sharing your kind words with our team! Glad to hear that you enjoyed using our app. We're committed to maintaining the high standards you've experienced and hope to continue exceeding your expectations. Best regards, HelpCenter team
June 7, 2024
Help Center for Shopify has been an absolute lifesaver for my online store. Its feature-rich platform covers every aspect of customer support seamlessly, from customizable FAQs to a robust ticketing system. The interface is intuitive and easy to navigate, saving me valuable time that I can now dedicate to growing my business. What truly sets Help Center apart, though, is its exceptional customer service. The support team is responsive and knowledgeable, always ready to assist whenever I have a question or encounter an issue. With Help Center, providing top-notch customer support has never been easier. I can't recommend it enough to fellow Shopify store owners—it's a game-changer!
Hello IBKÜL! Thank you very much for such a wonderful review! :) Your words really mean a lot to us! It's our pleasure to hear that you've stayed satisfied with our support :) We always try to do our best in case of providing our customers the best service possible! We will keep going to make our app better and better! Thank you for choosing us :) Best regards, HelpCenter team
May 18, 2024
Very fast and cooperative Support. Easy to use app. Pricing is also absolute fair :) A must have
Hello World Of Dice - Dein Würfelshop team! Thank you very much for such a high mark of our app and support! We appreciate our customers feedback and always happy to provide you with our assistance! Best regards, HelpCenter team
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