SB: Helpdesk, Live Chat & FAQs
Improve customer service with Helpcenter ticketing & AI FAQs
Rating
4.7
feedback
324
chart
#1,698
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
10%
-
Less than a day
15%
-
Less than a month
25%
-
Less than a year
31%
-
More than a year
18%
Reviews Summary
The reviews for this Shopify app are quite mixed, with both positive and negative feedback from users. On the positive side, users appreciate the app's features such as the FAQ section, ticket system, and live chat. They find it easy to use, user-friendly, and helpful in managing customer inquiries efficiently. The customer support team is also praised for being responsive and knowledgeable, providing quick solutions to issues. However, on the negative side, some users express dissatisfaction with the app's pricing changes, transition to paid plans, and data deletion without prior notice. This has led to frustration and disappointment among users who feel that their content was unfairly impacted by the app's updates. Despite these challenges, the app continues to receive praise for its functionality and customer service.
Highlights
Review RSS Feed
All reviews
May 6, 2026
We initially started with HelpCenter to build a clean FAQ page, but over time we began using the helpdesk and chat features as well. Having everything connected, from email inbox to live conversations, has made support much easier to manage.
Hi, Polvanta! We happy to hear that you are satisfied with the app and the ticketing system! Your feedback means a lot to us. If there is anything we can do to improve your experience, please do not hesitate to let us know :) Best regards, HelpCenter team
May 5, 2026
The FAQ and knowledge setup has been really useful. Customers can quickly find answers without reaching out, and that has reduced our support workload. Combined with the chatbot, it helps handle basic queries even when we are not actively online.
Hi Aurielle London team! Thank you so much for your thoughtful feedback. We truly appreciate you taking the time to share your experience. Any time you need assistance, our support team is always here and happy to help. We’re grateful to have you with us! Best regards, HelpCenter team
May 4, 2026
The ticketing system is clean and easy to manage. We can track every customer request without losing context, and the helpdesk makes it simple to assign and resolve queries. It has definitely improved how we handle support internally.
Hi BritDrive Hub, Thank you for your thoughtful review! We’re really happy to hear that the ticketing system is helping your team stay organized and keep full context on customer requests. It’s great to know it’s making your internal support workflow smoother and more efficient. If there’s ever anything we can improve or assist with, we’re always here :) Best regards, HelpCenter team
April 29, 2026
What I like most is how everything connects. Live chat, helpdesk, and FAQ all work together instead of feeling like separate tools. It helps us respond faster and keeps our communication consistent across the board.
Hi, Aokami Store team! Thank you for taking your time to provide thoughtful feedback! We are glad to hear you enjoy using HelpCenter as a complete package. Please don't hesitate to reach out in case you ever have any issues or questions! Best regards, HelpCenter Team
April 16, 2026
Fantastic app with real results! The LLM outreach feature really stands out. It feels like my store is actively being promoted to AI tools. Plus, the reporting dashboard is clean and easy to understand.
Hello ClenoxHome team! Thank you so much for your thoughtful feedback! We're thrilled to hear that you're seeing real results and that the LLM outreach feature is making a meaningful impact for your store. It’s great to know the reporting dashboard is helping you stay informed with ease—that’s exactly what we aim for. If you ever have suggestions or need support, we’re always here to help! Kind regards, HelpCenter Team
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