SB: Helpdesk, Live Chat & FAQs
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include easy installation, good customer support, and helpful features like FAQs, product tabs, and a contact form. Users appreciate the app's functionality and the quick responses from the support team. However, negative feedback revolves around changes in pricing models, data loss during transitions, and some technical issues like slow loading times and formatting difficulties. Despite these challenges, many users find the app valuable for managing customer inquiries and support.
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We use this app for our FAQ. Recently (September 2025) it revised its permissions to request full access to all our customer and order data. This is insane. We have no desire to give this app such sensitive data, just to use a FAQ. Regretfully, we may have to uninstall this app and migrate our FAQ to another app. What a waste of time.
Hi K3D Designs Team! Thank you for sharing your feedback. We’re really sorry for the frustration this has caused. To clarify, the recent permission update does not give us access to view or use your customer or order data. The request was made because of technical changes in Shopify’s requirements, but HelpCenter app only uses the minimum information necessary to run its features, and your sensitive data is never accessed or shared. We value your trust and hope we can restore your confidence in HelpCenter. Best regards, HelpCenter team
Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated! Best regards, HelpCenter team
The contact form submissions should create tickets... too clunky.
Hi Chariot Outdoor team! We are very sorry that our app didn't meet your expectations. Please let me clarify that the contact form message is automatically sent to the email you linked to the contact form. If it's the same email you have in HelpDesk, the message will be shown there as well. Kind regards, HelpCenter team
I just installed the app today and had a little issue with getting the contact form on my store. Even though I was on the free plan I had live customer support immediately and my issue was resolved very easily. I was considering using the paid plan for FAQ when my store launches and added the contact form on a whim. The support I received today has ensured that I will be making this my app of choice for FAQ. Thank you Kate for your excellent support.
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