SB: Help Center, FAQ Page Tabs
Best Support App For Shopify: FAQ, Live Chat, Helpdesk, Tabs
Rating
4.7
feedback
368
chart
#2,323
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
11%
-
Less than a day
15%
-
Less than a month
26%
-
Less than a year
32%
-
More than a year
17%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a combination of positive and negative feedback. On the positive side, users appreciate the helpful support team, ease of use, and the various features such as FAQs, contact forms, and live chat. The app is praised for being user-friendly, customizable, and offering good value for the price. Customers also highlight the responsive customer service and the ability to manage customer inquiries effectively. However, on the negative side, there are complaints about the transition to a paid subscription model, where some users felt that the pricing changes were unfair and resulted in the loss of functionality or data. Some users expressed frustration over the lack of communication regarding the changes and the impact on their online stores.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 10, 2025
it great
Hello The Macke corps! Thank you very much for such a high rate of our app. It's our pleasure to hear that you've stayed satisfied with it as we always try to do our best in case of providing our customers the best service possible. Best regards, HelpCenter team
May 9, 2025
Good support from Caleb. Quick answers and he try to guide you as best as possible
Hi! We truly appreciate your feedback and are glad he could guide you effectively. If you ever need assistance again, we’re always here to help! Best regards HelpCenter team
April 24, 2025
helpfull support team and great app to help and support your customer
Hi! Thank you for your feedback! We're glad to hear the app and our support team have been helpful to you :) Best regards, HelpCenter team
Sept. 18, 2024
Très bonne application qui me permer de gérer les demandes clients en les assignant à différents agents ou en programmant des réponses automatiques avec des templates. J'ai aussi pu développer la FAQ sur ce meme outil, ainsi qu'un formulaire de contact. J'utilise cette appli depuis plusieurs années maintenant.
Thank you for leaving such a positive review and for such a high rate of our app. It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible. Kind regards, HelpCenter team
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