HelpCenter: AI FAQ+Help Center
Best Support App For Shopify: AI FAQ, Live Chat, Helpdesk
Rating
4.7
feedback
1,335
chart
#3,454
All reviews
Rating Breakdown
Review RSS Feed
April 2, 2024
great service
Hello! Thank you for your feedback. We are really sorry our app didn't meet your needs. We're sorry that you're disappointed with HelpCenter app. We would like to note, that all Free plan features are listed in the pricing section of the app. Furthermore, we understand that there are limitations that come with the plan, although all the listed features are Free of charge and app usage is Free. If you are interested in adding more FAQ sections or having extra features that are available on higher plans you are always welcome to upgrade or downgrade - according to your business needs. Please, allow us another opportunity to show you a more enjoyable and pleasant experience. We would also like to note that If you have any questions or require any kind of assistance, you can always contact our support service - it's available 24/7. Kind regards, Help Center team
March 11, 2024
My best FAQ app,love it!
Store
My Store
Using app
7 months
Hi! Thank you very much for your feedback and appreciation of our app! We’re glad to hear that you’ve been happy with HelpCenter and we look forward to continuing to deliver value and results in the future. Thank you for choosing us! Kindest regards, HelpCenter team.
Dec. 6, 2023
Good app for FAQs, for the most part. Comes complete with schema markup and the ability to link to specific Q&As. The template choices are limited. There are a couple of issues with technical SEO/accessibility: 1) There are three levels for Headings and Q&As: Category > Section > Articles. If you don't use categories AND sections then you end up with skipped heading levels. In our case, we don't need a subcategory/section within each category. 2) It comes with it's own title tag, which means you get flagged in SEO audits for having multiple title tags. There's no documentation about it this, or how to work around it. I've found that you have to edit the theme code so that the Shopify title tag isn't inserted on this page. 3) The app is heavy, so the FAQs page gets flagged for being slow.
Hello Fancy Feast US team. Thank you for your feedback. We’re constantly striving to improve our customers’ experience, so we’ll use your suggestions to improve our application. Thanks for being a customer! Best rgards, HelpCenter team
Feb. 28, 2023
recien lo estoy probando por ahora por el momento les doy 4 de ahi lo revaluare en forma coherente.
Hi! Thank you for taking time to leave a review! Please let us know if you have any questions regarding the app or need any assistance. We will be happy to help! Warm regards, HelpCenter team
Jan. 17, 2023
Facile a prendre en main, l'application est facile a utiliser, facilité de création de section. Cette application est vraiment pas mal
Using app
5 months
Total reviews
1
Average rating
4.0
Hi Sporty-Human - Vêtements et accessoires unisex! Thank you so much for sparing a minute and leaving this positive review! We're pleased to hear that you enjoy using our app. We hope HelpCenter will enable you in flourishing your business and attracting new customers! Merci beaucoup d'avoir pris le temps de laisser cet avis positif ! Nous sommes heureux d'apprendre que vous aimez utiliser notre application. Nous espérons que HelpCenter vous permettra de développer votre activité et d'attirer de nouveaux clients ! Best regards, HelpCenter team
Jan. 22, 2023
UPDATE #2: HelpCenter was able to restore the original data which luckily we didn't have to rely on because of WayBack Machine, but at least they fixed it. Prior to this issue, the App was great and we had never had an issue, but this whole plan transition experience has made us a little wary of future decisions they might make. I've brought the review back up to 4 stars in the meantime. UPDATE #1: Our Customer Support manager had a brainwave and decided to check WayBack machine. LUCKILY, our website has been crawled back in December and we were able to scrape the FAQ page from their backup. We were able to rebuild the page now but this doesn't excuse the developers action on this and many stores won't be so lucky, so the review stands. ORIGINAL: BEWARE! They just erased my ENTIRE Help / FAQ page. They are claiming that they have been sending emails about upgrading to their new plan tiers. I found ONE email in my spam folder about updating from two weeks ago and there is NOTHING about the content being deleted upon the changeover. I've just contacted the Help team and they are telling me tough luck. I can understand needing to change your pricing structure, I would have had no issues with upgrading to the next tier up, but you can't just permanently erase a stores entire Help/FAQ page and kick them to the curb. This is UNREAL! If they can recover the data then I will update this review. Until then I would STEER CLEAR of this app 100%.
Using app
Over 3 years
Total reviews
2
Average rating
4.5
Hi KEYWAY | Wooden Phone Cases & Leather Phone Cases! Please accept our sincere apologies for all the frustration that our app brought you recently. Please note that this is not the norm for us at the HelpCenter app. This isolated issue should have never happened. We truly value that despite of this unpleasant situation you gave us a second chance and decided to continue being our customer. That means a lot! We'll strive to do better and never let you down again. Kind regards, HelpCenter team
Oct. 3, 2022
Acabo de Empezar a utilizarla porque hace tiempo hice un curso de Dropshiping y los profesores recomendaban esta APP. Actualmente me la ha recomendado mucha gente y voy a profundizar en ella !
Hola, gracias por usar nuestra aplicación y por la reseña. Esperamos que te guste la experiencia de usarla. Un cordial saludo, HelpCenter team
July 22, 2022
The ticketing system is quite nice for most things, and the one time we had an issue with a form the team responded and fixed it the same day, which is pretty huge. There are a few minor nuisances like the ticketing page needing to be manually reloaded to view customer history and the way some search terms and results persist after you switch "bins", and need to have the search terms manually deleted to view the contents of the new bin. Despite a few bumps, quite a good experience overall.
Thank you very much for your honest feedback! It really helps make our product better and grow. We have passed this information to our dev team so they can look at it more deeply. All the best, HelpCenter team
May 26, 2022
gut aber etwas teuergggggggggggggggggggggggggggggggggggggggggdddddddddddddddbbbbbbbbbbbb,,,,,,,,,,,,
March 11, 2022
I used this app for FAQ I love it it's super easy and sets you up with 90% of the fill in highly rec
Aug. 4, 2021
It is best FAQ app ever used and support is really efficient and fast. Even editing is useful and clear.
Thank you for the kind feedback! Let us know if you have anything in mind on how we could improve as we truly value the opinion of our beloved community. Best wishes, Support team
July 26, 2021
i have written to the provider twice to find out if i can simply delete the app i no longer need, or if i have to delete code to do so. unfortunately, i never received a reply. always very fast when selling, very poor when helping (hot even "help center"). do i get a reply now? UPDATE: 26.07.2021 After this review I was contacted. The support had supposedly written to me. In the communication it was noticed that they had forgotten a letter in the email. I was helped in the meantime and my questions were answered 100%. This is why I update my stars from 1 to 4 stars!
Our apologies for the inconvenience you have experienced. We have received your email, but when sending a response there was a typo made in the email address so our response hasn't reached you. We have sent you several emails answering your question that after uninstalling the app, the content will be deleted within 48hours. If you have any additional questions about the HelpCenter application, please contact us, we are waiting for your reply.
May 19, 2021
I think the app itself is great and the customer service is quick and very friendly. but it is a bit buggy. Older articles cannot be deleted, there were problems with moving articles around and inheriting the font from the theme. So I hope this will be fixed in the long term to provide better usability. The help desk was able to help very fast though.
April 8, 2021
Testing a free version as of now. App is hanging sometimes through Google Chrome browser , even after page reload. But resumes its work after closing the whole browser and reopening and logging in shopify page again.
Thank you for your feedback. Our support team have reached out to you in order to understand the issue better and help you out. Please check your email inbox. Looking forward to talking with you. Wishes, HelpCenter team
March 19, 2021
The app works great, except that it takes so much time to load the page. How can we resolve this issue?
Hello there, Unfortunatelly our support team was not able to locate an email from your store. Please contact us once more at [email protected] and we will assist you as soon as possible. Best wishes, HelpCenter team
Feb. 2, 2021
The FAQ page is easier to setup and user friendly, I want to give 5 stars for this feature. However, if you wish for Live Chat feature you need to take premium package, and Live Chat helpdesk app is not stable on my page. Sometimes i can't even login for one day. I hope the live chat feature can give notification directly to our mobile device as we are not always in front of our desktop and have to open the app everytime. So I'm deleting the live chat feature but still maintaining the FAQ page now.
First of all, thank you very much for your feedback as it helps us improve our application and services! We would like to further investigate the issues you have encountered while using our application especially as we have never experienced the problems with login to the app. We have sent you an e-mail requesting a bit more information, so our developer team can take a deeper look. Also, we would like to notify you that our mobile app is in the development and soon should be out for users. Looking forward to hearing from you! HelpCenter support team.
Jan. 9, 2021
The free version is alright. Allows for a basic FAQ page to be setup and implemented at no cost. If you want customization, paid plans allow for pretty full customization of the FAQ page.
Nov. 25, 2020
1) I tried to look at developer website, but URL is not correct... I wrote support telling them this and they told me how to install app??? This is not the question I asked 2) I asked them for customer websites where their app was installed.. they could not give me even one example to look at.. strange Not a good start for this app... >> after submitting this review, they got back to me. URL now works and they sent me link to demo page with FAQs so I have updated review from 1 start to 4 stars since FAQs is FREE... still unsure of paid Premium and Professional upgrades.
Sorry for this misunderstanding. As requested, we have prepared and sent you a link to a demo page to take a deeper look at the requested features. Also, we are ready to answer any questions during an online meeting or an email.
Nov. 3, 2020
J'ai utilisé cette application pour m'aider avec la FAQ, Facile à paramétrer et à mettre en place. Je recommande.
Oct. 21, 2020
Use esta aplicacion para hacer mi FAQ page. Me gustaria que la version libre pudiera dejar hacer mas cosas.
Hello Liberty Object, thank you for your feedback. Free FAQ plan was designed to cover most basic needs. Premium features are in paid plans. We may provide you with a one month free Premium plan to decide if it could be interesting for you. More information is in an email we have sent to you.