SB: Helpdesk, Live Chat & FAQs
Best Support App For Shopify: FAQ, Live Chat, Helpdesk, Tabs
Rating
4.6
feedback
329
chart
#3,613
All reviews
Review RSS Feed
April 2, 2024
great service
Hello! Thank you for your feedback. We are really sorry our app didn't meet your needs. We're sorry that you're disappointed with HelpCenter app. We would like to note, that all Free plan features are listed in the pricing section of the app. Furthermore, we understand that there are limitations that come with the plan, although all the listed features are Free of charge and app usage is Free. If you are interested in adding more FAQ sections or having extra features that are available on higher plans you are always welcome to upgrade or downgrade - according to your business needs. Please, allow us another opportunity to show you a more enjoyable and pleasant experience. We would also like to note that If you have any questions or require any kind of assistance, you can always contact our support service - it's available 24/7. Kind regards, Help Center team
Dec. 6, 2023
Good app for FAQs, for the most part. Comes complete with schema markup and the ability to link to specific Q&As. The template choices are limited. There are a couple of issues with technical SEO/accessibility: 1) There are three levels for Headings and Q&As: Category > Section > Articles. If you don't use categories AND sections then you end up with skipped heading levels. In our case, we don't need a subcategory/section within each category. 2) It comes with it's own title tag, which means you get flagged in SEO audits for having multiple title tags. There's no documentation about it this, or how to work around it. I've found that you have to edit the theme code so that the Shopify title tag isn't inserted on this page. 3) The app is heavy, so the FAQs page gets flagged for being slow.
Hello Fancy Feast US team. Thank you for your feedback. We’re constantly striving to improve our customers’ experience, so we’ll use your suggestions to improve our application. Thanks for being a customer! Best rgards, HelpCenter team
Jan. 22, 2023
UPDATE #2: HelpCenter was able to restore the original data which luckily we didn't have to rely on because of WayBack Machine, but at least they fixed it. Prior to this issue, the App was great and we had never had an issue, but this whole plan transition experience has made us a little wary of future decisions they might make. I've brought the review back up to 4 stars in the meantime. UPDATE #1: Our Customer Support manager had a brainwave and decided to check WayBack machine. LUCKILY, our website has been crawled back in December and we were able to scrape the FAQ page from their backup. We were able to rebuild the page now but this doesn't excuse the developers action on this and many stores won't be so lucky, so the review stands. ORIGINAL: BEWARE! They just erased my ENTIRE Help / FAQ page. They are claiming that they have been sending emails about upgrading to their new plan tiers. I found ONE email in my spam folder about updating from two weeks ago and there is NOTHING about the content being deleted upon the changeover. I've just contacted the Help team and they are telling me tough luck. I can understand needing to change your pricing structure, I would have had no issues with upgrading to the next tier up, but you can't just permanently erase a stores entire Help/FAQ page and kick them to the curb. This is UNREAL! If they can recover the data then I will update this review. Until then I would STEER CLEAR of this app 100%.
Using app
Over 3 years
Total reviews
2
Average rating
4.5
Hi KEYWAY | Wooden Phone Cases & Leather Phone Cases! Please accept our sincere apologies for all the frustration that our app brought you recently. Please note that this is not the norm for us at the HelpCenter app. This isolated issue should have never happened. We truly value that despite of this unpleasant situation you gave us a second chance and decided to continue being our customer. That means a lot! We'll strive to do better and never let you down again. Kind regards, HelpCenter team
Oct. 3, 2022
Acabo de Empezar a utilizarla porque hace tiempo hice un curso de Dropshiping y los profesores recomendaban esta APP. Actualmente me la ha recomendado mucha gente y voy a profundizar en ella !
Hola, gracias por usar nuestra aplicación y por la reseña. Esperamos que te guste la experiencia de usarla. Un cordial saludo, HelpCenter team
July 22, 2022
The ticketing system is quite nice for most things, and the one time we had an issue with a form the team responded and fixed it the same day, which is pretty huge. There are a few minor nuisances like the ticketing page needing to be manually reloaded to view customer history and the way some search terms and results persist after you switch "bins", and need to have the search terms manually deleted to view the contents of the new bin. Despite a few bumps, quite a good experience overall.
Thank you very much for your honest feedback! It really helps make our product better and grow. We have passed this information to our dev team so they can look at it more deeply. All the best, HelpCenter team
July 26, 2021
i have written to the provider twice to find out if i can simply delete the app i no longer need, or if i have to delete code to do so. unfortunately, i never received a reply. always very fast when selling, very poor when helping (hot even "help center"). do i get a reply now? UPDATE: 26.07.2021 After this review I was contacted. The support had supposedly written to me. In the communication it was noticed that they had forgotten a letter in the email. I was helped in the meantime and my questions were answered 100%. This is why I update my stars from 1 to 4 stars!
Our apologies for the inconvenience you have experienced. We have received your email, but when sending a response there was a typo made in the email address so our response hasn't reached you. We have sent you several emails answering your question that after uninstalling the app, the content will be deleted within 48hours. If you have any additional questions about the HelpCenter application, please contact us, we are waiting for your reply.
May 19, 2021
I think the app itself is great and the customer service is quick and very friendly. but it is a bit buggy. Older articles cannot be deleted, there were problems with moving articles around and inheriting the font from the theme. So I hope this will be fixed in the long term to provide better usability. The help desk was able to help very fast though.
March 19, 2021
The app works great, except that it takes so much time to load the page. How can we resolve this issue?
Hello there, Unfortunatelly our support team was not able to locate an email from your store. Please contact us once more at [email protected] and we will assist you as soon as possible. Best wishes, HelpCenter team
Feb. 2, 2021
The FAQ page is easier to setup and user friendly, I want to give 5 stars for this feature. However, if you wish for Live Chat feature you need to take premium package, and Live Chat helpdesk app is not stable on my page. Sometimes i can't even login for one day. I hope the live chat feature can give notification directly to our mobile device as we are not always in front of our desktop and have to open the app everytime. So I'm deleting the live chat feature but still maintaining the FAQ page now.
First of all, thank you very much for your feedback as it helps us improve our application and services! We would like to further investigate the issues you have encountered while using our application especially as we have never experienced the problems with login to the app. We have sent you an e-mail requesting a bit more information, so our developer team can take a deeper look. Also, we would like to notify you that our mobile app is in the development and soon should be out for users. Looking forward to hearing from you! HelpCenter support team.
Nov. 25, 2020
1) I tried to look at developer website, but URL is not correct... I wrote support telling them this and they told me how to install app??? This is not the question I asked 2) I asked them for customer websites where their app was installed.. they could not give me even one example to look at.. strange Not a good start for this app... >> after submitting this review, they got back to me. URL now works and they sent me link to demo page with FAQs so I have updated review from 1 start to 4 stars since FAQs is FREE... still unsure of paid Premium and Professional upgrades.
Sorry for this misunderstanding. As requested, we have prepared and sent you a link to a demo page to take a deeper look at the requested features. Also, we are ready to answer any questions during an online meeting or an email.
June 10, 2020
I have finally added my new FAQ page to my website. It's pretty easy to set up and I like that the page can be customized. The only issue I had was the text input. Using the cleanup format still didn't solve the issue and I noticed 2 fonts in my answers which took a lot of time tidying up. Adding links to text doesn't automatically underline them, change color or make them bold so when previewing the answer you need to be aware of this. It would be a useful automatic feature to install. Another feature to add would be video within the answer. Apart from that so far so good!
Hello, Quadrostyle, Thank you for using Help Center services and for your feedback! Regarding text input: the links style is added from shops theme. Some themes have the underline, others - don't. Same for other formating of links. Our support team can help you to add it to your theme. Help Center app has possibility to add videos if the videos can be embedded. More detailed explanation how your mentioned issues can be solved we've already sent to you via email. If you'll have more questions - please reply and we'll be glad to help! Have a great day! Help Center team
May 28, 2020
I do not understand why some URLs have the digit one being appended randomly to articles URLs after a while. Uninstalling if I cannot rely on URLs to articles being static. This digit is being added randomly as far as I can tell.
June 10, 2023
for a great app, the sudden switch to asking us to pay for features that were previously available and DRASTICALLY cutting the number of FAQ articles that were available on the free plan for a ridiculous amount of money is daylight robbery. If I didn't have that many articles that I spent money on, I wouldn't have continued with this. but seems i have no choice.
Nov. 23, 2018
The app isnt performing well, the font does not align with my theme setting and there's no way to fix it. It looks weird on the site. Updated:The problem was fixed. They contacted me and helped fix the issue quickly. Look nice on my site now!
Oct. 9, 2018
I use helpcenter to make my Frequently asked questions page, it works well, very easy to use. Don`t expect any fancy features. Its simple but it works!
Aug. 8, 2017
Really easy to use and a great setup. Only constructive criticism is that I wish you could re-order the main subjects. On my last update you could still only re-order the sub-sections, and any new main sections you have to add to the end. RARR Sportswear www.rarr.com
March 5, 2017
The FAQ app works well and is easy to install and setup. The only issue we have is that the FAQ section pushes our sidebar navigation panel below the FAQ section.
March 2, 2017
It is easy to use and provides a good structure for an FAQ page plus the contact form makes it more user friendly for customers. Yes I would recommend it. It's hard to rate it because I have never used anything like this before.
Feb. 19, 2017
It's good but it would be even better if it showed up in your stores built in search results. Unless customers go to this page directly, they won't be able to find anything.