Penguin Amusement Inc review for HelpCenter: AI FAQ+Help Center
July 22, 2022
The ticketing system is quite nice for most things, and the one time we had an issue with a form the team responded and fixed it the same day, which is pretty huge. There are a few minor nuisances like the ticketing page needing to be manually reloaded to view customer history and the way some search terms and results persist after you switch "bins", and need to have the search terms manually deleted to view the contents of the new bin. Despite a few bumps, quite a good experience overall.
Thank you very much for your honest feedback! It really helps make our product better and grow. We have passed this information to our dev team so they can look at it more deeply. All the best, HelpCenter team
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