Napura review for HelpCenter: AI FAQ+Help Center

April 6, 2017

I think that this app deserves more than 5 stars. For 2 reasons 1. The most important that is absolutely perfect for the need of a small e-commerce that doesn't need all the more advanced features that Zendesk Help Center for example can give; while doing this, it gives you a proxy url that allows you to seamless integrate in your store, and this is a key feature; plus, it has all the essential features that you really need and at the same time a very easy way to manage and customize them; everything is so easy to setup... 2. It's almost incredible, but it's free. If I think that there apps that don't offer almost nothing and ask for your money... you find this great piece of code, and it's for free! Really, really recommended. Thanks a lot Lukas from Help Center! UPDATE April 6, 2017 Unfortunately I have to lower the rating from 5 to 3 stars. I confirm the validity of the app but there have been two serious problems. 1. The verification code CAPTCHA suddenly stopped working. Software problems are common and occur and I can consider this acceptable even though clearly a program with 5 stars should not have these problems 2. What is really serious is that I have 4 well written email to the support by explaining clearly and repeatedly that the site can not be launched because of the problem of the app (customers can not write a message to customer service because the verification code CAPTCHA it works). The support responded to the first e-mail then completely ignored subsequent email (one per day, not 4 on the same day). The application is free ... but not for this should not work and the support should not respond to urgent requests.