HelpCenter: AI FAQ+Help Center
Best Support App For Shopify: AI FAQ, Live Chat, Helpdesk
Rating
4.7
feedback
1,335
chart
#3,454
All reviews
Rating Breakdown
Review RSS Feed
Nov. 23, 2023
Needed some tech support; contacted them via Chat and it was sorted in minutes. Easy to use app, have used it now for around three or four years.
Hi! Happy to hear that you are satisfied with our app and support service :) Feel free to contact us if you face any issues, we are always here and happy to help! Best regards, HelpCenter team
Nov. 19, 2023
Nov. 8, 2023
I am trying this app now as opposed to Zendesk. So far, so good! And customer service is really helpful with any issues. I'll update this when I'm 100% up and running!
Hello SOAR team! Thank you very much for such a high mark of our service! We appreciate our customers feedback and always happy to provide you with our assistance! Best regards HelpCenter team
Nov. 6, 2023
Great app with an equally great support team! Fast, friendly and accurate. We recommend this app wholeheartedly.
Hello Innes & Iyer team! Thank you for your outstanding feedback ;) We are happy to help any time, 24/7. Kindest regards, Helpcenter team.
Aug. 5, 2023
Support good and effective thank you. The problem was solved very fast and I didn't have any difficulty in accessing the chat.
Hi LifeLight! Thank you for leaving a positive review and for such a high rate of our support team work :) It's a pleasure to hear that you are satisfied with our app and service, as we always try to do our best in case of providing our customers the best experience possible. Warm regards, HelpCenter team
Aug. 2, 2023
This app was an absolute lifesaver for my business. Very useful if you are subscribed to their paid plan. The FAQs, Product Tabs, and Live Chat feature is worth every penny!
Hi Ecopify! Thank you very much for the appreciation of our app! Our team is glad that our app meets your needs, and we'll try our best to become better every day :) Warm regards, HelpCenter team
July 17, 2023
Alright alright hear me out - there is a lot of frustration here about how they handled the transition to the new (paid) subscription plans. I was frustrated too when suddenly my 5 FAQ articels were deleted, just because I didn't select any plan in time. BUT the Helpcenter guys listened to all the negative feedback and restored every FAQ article. The support team was very helpful and there was compensation for the inconveniences. The new subscription plans are fair in my opinion. The App is easy to use and has been updated with new features and an easy interface. Honestly if it weren't for that bumby transition phase, I think the App would have close to 5,0 stars.
Hi Mix-Ready team! Thank you very much for such feedback. It means alot for us! Feel free to contact us if you have any issues of difficulties with the app! Best regards HelpCenter team
May 23, 2023
I used this app on two of my stores until they decided to charge obscene amounts of money for simple functionalities that a lot of other apps provide for free or very little $$. New structure is 100% not worth the money, as the app does nothing special that a hundred others don't do. edit based on their reply... my complaint is not that you didn't tell me it was happening... my complaint is that your pricing structure is asinine.
Hi Vinyl Exclusive team! I'm sorry to hear that you are not satisfied with our app after recent plans and features update. Please let us note that we've been informing our customers about the changes in the HelpCenter since the beginning of December 2022. And starting from January 16 the limitations for the Free plan were applied. We are ready to move towards our customers to help them with any issues that they have. We will be happy if you can contact us via email or the live chat so we can discuss all the problems and find nessesary solutions for you so you can change your opinion about the HelpCenter app. Best regards HelpCenter team
May 2, 2023
Plataforma simple pero funcional. Destacaría el servicio de atención al cliente, muy rápida y eficiente.
Hello Securfix Team! Thank you for your wonderful feedback, we do appreciate it :) Our Team is always here to help, so I hope your journey with our app will be joyful. Best regards, Hepcenter Team.
April 24, 2023
A trouble to use the app solved by the support team in a very short delay. Thanks for your precious help !
Good day LoginG team, Thank you for confirming that the issue is solved and leaving this feedback. We are always glad to help and ready to handle problems for you. Please feel free to let us know if any issues occurred. Best regards, HelpCenter team
April 14, 2023
awesome app guys congrats. only thing is we can not remove your name from the website without subscribing a plan.
Hi dear Ever.Boost! We are so glad to hear that you love our product! Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated. We try to do our best to improve our functionality and service! Best regards, Helpcenter Team
April 7, 2023
Great and friendly customer service. Had an issue with a new theme not transferring some data over, the team at Helpcenter swiftly looked into it and resolved the issue. Thanks again Helpcenter team :)
Hi there Smoke&Cinders ! Thank you for leaving such a positive review and for such a high rate of our support team work. It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible. Kind regards, HelpCenter team
March 30, 2023
c payant donc voila il y'a mieux a mon avis et juste 5 article pour l'avoir gratuit donc sa ne sert presque a rien .
Bonjour Babylyn, Merci d'avoir pris le temps de laisser un commentaire ! Nous sommes vraiment désolés de savoir que vous avez eu une première expérience frustrante avec notre application. Nous voulons vraiment que vous ayez l'occasion de vérifier toutes les fonctionnalités de notre application :) Pendant les 15 jours d'essai gratuit, vous pouvez choisir n'importe quel plan et vérifier ce qui vous convient le mieux. Nous vous serions très reconnaissants si vous décidiez de nous donner une seconde chance ! Meilleurs vœux, L'équipe du HelpCenter
March 27, 2023
It was free to use at first, and I thought it worked well, but later it was charged, which I thought was unreasonable. I used a lot of information and content on the FAQ function provided by you, but suddenly changed it to charge, which is obviously unreasonable. Should be later to use the user charge, the old user does not charge. Now I bought a topic that provides FAQ functionality, and now I have to spend a lot of time migrating data.
Hi AEYEE team. We're very sorry to read about the bad experience with our app. Please let us note that we've been informing our customers about the changes in the HelpCenter Free plan since the beginning of December 2022. And starting from January 16 the limitations for the Free plan were applied. None of the information was deleted - you can go to the HelpCenter app and review the FAQ section - some articles are just inactive (because only 5 active articles are available on Free plan). It's possible to activate them all with any other plan rather than Free. If you'll have any question or require any kind of assistance you can always contact our support service - it's available 24/7. Kind regards, HelpCenter team
March 20, 2023
Cette application est très facile d'utilisation! De plus, leur service à la clientèle est exemplaire! Un grand merci!
Bonjour à tous! Merci d'avoir laissé une critique aussi positive et pour un taux aussi élevé de travail de notre équipe d'assistance. Nous sommes ravis d'apprendre que vous êtes satisfait de notre application et de notre service, car nous essayons toujours de faire de notre mieux pour offrir à nos clients la meilleure expérience possible. Cordialement, Équipe du centre d'aide
March 14, 2023
Save time on installing other FAQ apps, only to delete them later for being difficult or confusing to use - just install HelpCentre and know that you won't be disappointed.
Hello Big Duck AU team, Thank you for the kind words about our app, we’re passionate about what we do and it’s great to see that it translates into results for our customers! We’re glad to hear that you’ve been happy with HelpCenter and we look forward to continuing to deliver value and results in the future. Best regards, HelpCenter Team
March 3, 2023
Très simple d'utilisation et efficace. Je recommande fortement pour débuter ! De plus, design simple & pro
Bonjour à tous ! Merci beaucoup pour ce commentaire si positif ! Nous sommes heureux d'entendre que vous trouvez notre application utile :) Nous allons continuer à faire de notre mieux pour nous améliorer chaque jour ! Meilleures salutations, L'équipe du HelpCenter
Feb. 28, 2023
recien lo estoy probando por ahora por el momento les doy 4 de ahi lo revaluare en forma coherente.
Hi! Thank you for taking time to leave a review! Please let us know if you have any questions regarding the app or need any assistance. We will be happy to help! Warm regards, HelpCenter team
Feb. 21, 2023
Great service customer and i love the App thanks much, it better to make FAQ for respond all questions off customer
Hi GYLBAG team. Thank you so much for taking the time to leave us feedback. We’re happy to see that you had a 5-Star experience with HelpCenter app and its customer service. It’s our pleasure to serve customers like you. Have a wonderful day! Best regards, HelpCenter team
Feb. 10, 2023
In recent days, we have been unable to receive messages from customers via the "Contact Us" page. After testing, we can't find the customer's message in the mailbox, please tell us what is the reason? This has taken a toll on us. I try to set up the mailbox in the background, and every time I set it up, I can only receive the first message. Then, the background automatically restores the previous mailbox
Hello Creabest Team! Please accept our sincere apologies for the issue occurred. We'd like to investigate and fix this case, however as the app is already uninstalled we are limited in a help. That would be great if you could give us a second chance to sort this case out. Please check the emails that have been sent to [email protected]. We'll be happy to do our best helping you. Looking forward to your reply! Best regards, Helpcenter Team