SB: Helpdesk, Live Chat & FAQs
Improve customer service with Helpcenter ticketing & AI FAQs
Rating
4.6
feedback
324
chart
#1,484
All reviews
Review RSS Feed
March 5, 2024
We have been using the app for 5 years and would recommend it at any time. Great App and great customer Support.
Hello creatisto ! Thank you very much for leaving such a positive review, it is much appreciated! We are happy to hear that you've been satisfied with HelpCenter all these years. Thank you very musch for your loyalty, it really means a lot to us! Best regrds HelpCenter team
Feb. 14, 2024
I would not recommend this app to others because of the same reason that most of the others have given it a 1 star review... they changed the pricing model so that functionality that was free was no longer free. This had a direct impact on your live site because now only 5 FAQs were displayed on the site and any other FAQs were no longer live. The danger here is that the creators of this app directly affected your live site and the information that was displayed by changing their pricing model and forcing you to pay for functionality that was free. They also force you to upgrade and pay in order to get an export so you have to manually copy each individual FAQ from their app which means you have to edit every single one to copy the answer. Would not use any of their apps in the future.
Dear Smart Sips Coffee ! First of all, we would like to apologize for such an experience using our application. We fully accept your views and agree that this is unacceptable. Your feedback is very valuable and will help us avoid similar mistakes in the future! There should be no excuses on our part, but let us mention that in connection with the changes to the Free plan and FAQ as a result, our team has been updating users for quite some time about these changes and what they may affect. Since we try to find an individual approach to everyone, we have already contacted you by mail and offered options for solving the issue as quickly as possible. We look forward to your response! We are very sorry once again that our application did not meet your needs. We would really like to assist you resolving the issue so that you change your mind and give us a second chance. We truly value our customers and try to do our best to provide them with the best experience possible. Waiting for your reply! Best Regards HelpCenter team
Feb. 5, 2024
Great app, very easy to use, lots of options and the support is amazing and very quick at solving any issues you might have. Totally recommend it.
Hello Golden curl team! Thank you for your kind feedback :) We sincerely hope that our Helpcenter will be helpful for you for a long time. Best wishes, Helpcenter team
Jan. 25, 2024
I tried another free app which has over 1000+ good reviews. But they actually do not worth the rating, even thougth it's free. That's why we choose HelpCeter. This app is very user-friendly. Mutiple templetes are availabe for choosing. Customer service is very helpful.
Hi True Image Tech team! Thank you very much for your feedback and appreciation of our app! We’re glad to hear that you’ve been happy with HelpCenter and we look forward to continuing to deliver value and results in the future. Thank you for choosing us! Kindest regards, HelpCenter team.
Dec. 6, 2023
Good app for FAQs, for the most part. Comes complete with schema markup and the ability to link to specific Q&As. The template choices are limited. There are a couple of issues with technical SEO/accessibility: 1) There are three levels for Headings and Q&As: Category > Section > Articles. If you don't use categories AND sections then you end up with skipped heading levels. In our case, we don't need a subcategory/section within each category. 2) It comes with it's own title tag, which means you get flagged in SEO audits for having multiple title tags. There's no documentation about it this, or how to work around it. I've found that you have to edit the theme code so that the Shopify title tag isn't inserted on this page. 3) The app is heavy, so the FAQs page gets flagged for being slow.
Hello Fancy Feast US team. Thank you for your feedback. We’re constantly striving to improve our customers’ experience, so we’ll use your suggestions to improve our application. Thanks for being a customer! Best rgards, HelpCenter team
Nov. 24, 2023
FAQ works well with many options. Had an issue once and it was quickly resolved.
Hello team Chinese Herbs Direct! Thank you so much for taking the time to leave us a rating. We are thrilled to hear that you are enjoying our product and service. Thank you for choosing us! Best regards, HelpCenter team
Nov. 23, 2023
Needed some tech support; contacted them via Chat and it was sorted in minutes. Easy to use app, have used it now for around three or four years.
Hi! Happy to hear that you are satisfied with our app and support service :) Feel free to contact us if you face any issues, we are always here and happy to help! Best regards, HelpCenter team
Nov. 8, 2023
I am trying this app now as opposed to Zendesk. So far, so good! And customer service is really helpful with any issues. I'll update this when I'm 100% up and running!
Hello SOAR team! Thank you very much for such a high mark of our service! We appreciate our customers feedback and always happy to provide you with our assistance! Best regards HelpCenter team
Nov. 6, 2023
Great app with an equally great support team! Fast, friendly and accurate. We recommend this app wholeheartedly.
Hello Innes & Iyer team! Thank you for your outstanding feedback ;) We are happy to help any time, 24/7. Kindest regards, Helpcenter team.
Aug. 2, 2023
This app was an absolute lifesaver for my business. Very useful if you are subscribed to their paid plan. The FAQs, Product Tabs, and Live Chat feature is worth every penny!
Hi Ecopify! Thank you very much for the appreciation of our app! Our team is glad that our app meets your needs, and we'll try our best to become better every day :) Warm regards, HelpCenter team
July 17, 2023
Alright alright hear me out - there is a lot of frustration here about how they handled the transition to the new (paid) subscription plans. I was frustrated too when suddenly my 5 FAQ articels were deleted, just because I didn't select any plan in time. BUT the Helpcenter guys listened to all the negative feedback and restored every FAQ article. The support team was very helpful and there was compensation for the inconveniences. The new subscription plans are fair in my opinion. The App is easy to use and has been updated with new features and an easy interface. Honestly if it weren't for that bumby transition phase, I think the App would have close to 5,0 stars.
Hi Mix-Ready team! Thank you very much for such feedback. It means alot for us! Feel free to contact us if you have any issues of difficulties with the app! Best regards HelpCenter team
May 2, 2023
Plataforma simple pero funcional. Destacaría el servicio de atención al cliente, muy rápida y eficiente.
Hello Securfix Team! Thank you for your wonderful feedback, we do appreciate it :) Our Team is always here to help, so I hope your journey with our app will be joyful. Best regards, Hepcenter Team.
April 14, 2023
awesome app guys congrats. only thing is we can not remove your name from the website without subscribing a plan.
Hi dear Ever.Boost! We are so glad to hear that you love our product! Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated. We try to do our best to improve our functionality and service! Best regards, Helpcenter Team
March 27, 2023
It was free to use at first, and I thought it worked well, but later it was charged, which I thought was unreasonable. I used a lot of information and content on the FAQ function provided by you, but suddenly changed it to charge, which is obviously unreasonable. Should be later to use the user charge, the old user does not charge. Now I bought a topic that provides FAQ functionality, and now I have to spend a lot of time migrating data.
Hi AEYEE team. We're very sorry to read about the bad experience with our app. Please let us note that we've been informing our customers about the changes in the HelpCenter Free plan since the beginning of December 2022. And starting from January 16 the limitations for the Free plan were applied. None of the information was deleted - you can go to the HelpCenter app and review the FAQ section - some articles are just inactive (because only 5 active articles are available on Free plan). It's possible to activate them all with any other plan rather than Free. If you'll have any question or require any kind of assistance you can always contact our support service - it's available 24/7. Kind regards, HelpCenter team
March 20, 2023
Cette application est très facile d'utilisation! De plus, leur service à la clientèle est exemplaire! Un grand merci!
Bonjour à tous! Merci d'avoir laissé une critique aussi positive et pour un taux aussi élevé de travail de notre équipe d'assistance. Nous sommes ravis d'apprendre que vous êtes satisfait de notre application et de notre service, car nous essayons toujours de faire de notre mieux pour offrir à nos clients la meilleure expérience possible. Cordialement, Équipe du centre d'aide
Feb. 21, 2023
Great service customer and i love the App thanks much, it better to make FAQ for respond all questions off customer
Hi GYLBAG team. Thank you so much for taking the time to leave us feedback. We’re happy to see that you had a 5-Star experience with HelpCenter app and its customer service. It’s our pleasure to serve customers like you. Have a wonderful day! Best regards, HelpCenter team
Feb. 10, 2023
In recent days, we have been unable to receive messages from customers via the "Contact Us" page. After testing, we can't find the customer's message in the mailbox, please tell us what is the reason? This has taken a toll on us. I try to set up the mailbox in the background, and every time I set it up, I can only receive the first message. Then, the background automatically restores the previous mailbox
Hello Creabest Team! Please accept our sincere apologies for the issue occurred. We'd like to investigate and fix this case, however as the app is already uninstalled we are limited in a help. That would be great if you could give us a second chance to sort this case out. Please check the emails that have been sent to [email protected]. We'll be happy to do our best helping you. Looking forward to your reply! Best regards, Helpcenter Team
Feb. 8, 2023
I can't say enough about these guys. Very very fast to respond to my support queries and I feel like they genuinely care about their customers. Great app and next level support!
Hi Stahlcar Scan Tools! Thank you very much for such a high rate of our support team work. It's our pleasure to hear that you've stayed satisfied with it as we always try to do our best in case of providing our customers the best service possible. Best regards, HelpCenter team
Jan. 24, 2023
Contacted support via email and a solution was put in place within 10 mins. Great service. Recommended.
Hello LEDSpace team, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us! We’re here for you anytime. Regards, HelpCenter Team
Jan. 19, 2023
Been using for many years... agree with others... we had a free forever plan for just 30 faq's... so they disable your faq's without notice and forcing you to upgrade to paid plan... sorry, but not a great way to do business, espcially with original users... will be deleting now
Hi FSWERKS! First of all, we can't help but mention that we are terribly sorry to learn that we have let you down. Your constructive criticism is fair and it will allow us the opportunity to improve and do better. We sincerely appreciate you bringing this matter to our attention and to the attention of other customers. We are always looking for ways to improve. Let us notice, please, that during the last week our dev team had been working hard to bring the missing FAQ data back to our customers' stores. We’d like to inform you that this process has been completed by now and your FAQ articles should be brought back to your store. You can contact our support team to receive all the information regarding the missing data back! Please, allow us another opportunity to show you a more enjoyable and pleasant experience. We truly value your business! In case there’s anything else we can assist you with-don’t hesitate to reach out to us further! Best regards, HelpCenter team