SB: Helpdesk, Live Chat & FAQs
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Plataforma simple pero funcional. Destacaría el servicio de atención al cliente, muy rápida y eficiente.
Hello Securfix Team! Thank you for your wonderful feedback, we do appreciate it :) Our Team is always here to help, so I hope your journey with our app will be joyful. Best regards, Hepcenter Team.
awesome app guys congrats. only thing is we can not remove your name from the website without subscribing a plan.
Hi dear Ever.Boost! We are so glad to hear that you love our product! Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated. We try to do our best to improve our functionality and service! Best regards, Helpcenter Team
It was free to use at first, and I thought it worked well, but later it was charged, which I thought was unreasonable. I used a lot of information and content on the FAQ function provided by you, but suddenly changed it to charge, which is obviously unreasonable. Should be later to use the user charge, the old user does not charge. Now I bought a topic that provides FAQ functionality, and now I have to spend a lot of time migrating data.
Hi AEYEE team. We're very sorry to read about the bad experience with our app. Please let us note that we've been informing our customers about the changes in the HelpCenter Free plan since the beginning of December 2022. And starting from January 16 the limitations for the Free plan were applied. None of the information was deleted - you can go to the HelpCenter app and review the FAQ section - some articles are just inactive (because only 5 active articles are available on Free plan). It's possible to activate them all with any other plan rather than Free. If you'll have any question or require any kind of assistance you can always contact our support service - it's available 24/7. Kind regards, HelpCenter team
Cette application est très facile d'utilisation! De plus, leur service à la clientèle est exemplaire! Un grand merci!
Bonjour à tous! Merci d'avoir laissé une critique aussi positive et pour un taux aussi élevé de travail de notre équipe d'assistance. Nous sommes ravis d'apprendre que vous êtes satisfait de notre application et de notre service, car nous essayons toujours de faire de notre mieux pour offrir à nos clients la meilleure expérience possible. Cordialement, Équipe du centre d'aide
Great service customer and i love the App thanks much, it better to make FAQ for respond all questions off customer
Hi GYLBAG team. Thank you so much for taking the time to leave us feedback. We’re happy to see that you had a 5-Star experience with HelpCenter app and its customer service. It’s our pleasure to serve customers like you. Have a wonderful day! Best regards, HelpCenter team
I can't say enough about these guys. Very very fast to respond to my support queries and I feel like they genuinely care about their customers. Great app and next level support!
Hi Stahlcar Scan Tools! Thank you very much for such a high rate of our support team work. It's our pleasure to hear that you've stayed satisfied with it as we always try to do our best in case of providing our customers the best service possible. Best regards, HelpCenter team
Been using for many years... agree with others... we had a free forever plan for just 30 faq's... so they disable your faq's without notice and forcing you to upgrade to paid plan... sorry, but not a great way to do business, espcially with original users... will be deleting now
Hi FSWERKS! First of all, we can't help but mention that we are terribly sorry to learn that we have let you down. Your constructive criticism is fair and it will allow us the opportunity to improve and do better. We sincerely appreciate you bringing this matter to our attention and to the attention of other customers. We are always looking for ways to improve. Let us notice, please, that during the last week our dev team had been working hard to bring the missing FAQ data back to our customers' stores. We’d like to inform you that this process has been completed by now and your FAQ articles should be brought back to your store. You can contact our support team to receive all the information regarding the missing data back! Please, allow us another opportunity to show you a more enjoyable and pleasant experience. We truly value your business! In case there’s anything else we can assist you with-don’t hesitate to reach out to us further! Best regards, HelpCenter team
DO NOT PAY FOR THIS APP. AVOID - like everyone else is saying, they have deleted all the data that was on the FAQ page due to a change of plan (from free to paid). There was NO notice that the data would be deleted and they are not doing anything to recover the data. Given that you have at no point mentioned the content would be deleted if you don’t upgrade I assume this was a mistake on your end and that this shouldn’t have happened. In which case what you should do is notify every store owner who didn’t upgrade about this and apologise for your mistake. I’m sure there are hundreds of store owners right now who have no idea that their FAQ page is missing (it’s not a page we check regularly!) and your actions/mistakes are hurting their business. Notify them ASAP otherwise I am certain each and every one of them will leave you one star when they realise you deleted their FAQ sections. Just to clarify - My issue is not that I now have to pay to upgrade. We hold our hand up, we missed your emails on having to pay. Again, the fee is not an issue. Our issue is that you have deleted all of our data!
Hi TheBlockZone! Our team is really sorry to hear about your experience and that you were let down by our app. We sincerely regret that this trouble made you doubt the quality of our application and service in general. We try to do our best to improve our customers' experience! We take this issue very seriously and have taken steps to ensure this doesn't happen again. We’d like to inform you that the restoring missing FAQ data process has been completed. At this stage your FAQ content should be brought back to your store. Our dev team has been working on this during the last week. You can contact us to receive all the information regarding the missing FAQ data of your store! Our team is available 24/7 for any emergency or urgent needs, but we’re also aware of the need for a personal touch when it comes to our customers. Waiting for feedback from your end. Warm regards, HelpCenter team
NEVER USE OR PAY FOR THIS APP! We had the worst experiance with this app. The app is slowing down the processes. The support was not helpful. The best thing was: They delete your content on FAQ pages. Never ever again.
Hi 82NC! We apologize for the issue in our recent update which resulted in the loss of some customers' content in their shops. This was an unfortunate oversight on our part and we’ve taken all measures to ensure it does not happen again. We want to assure you that we value your feedback and strive to provide the best possible service! Right now the content is restored but deactivated due to the Free plan limitations. Please contact our support team for the information regarding restored data. Thank you again for your feedback, we have drawn the appropriate conclusions and will not allow such oversights on our part in the future. We hope our cooperation with you will continue and bring you only positive experience. Warm regards, HelpCenter team
UPDATE #2: HelpCenter was able to restore the original data which luckily we didn't have to rely on because of WayBack Machine, but at least they fixed it. Prior to this issue, the App was great and we had never had an issue, but this whole plan transition experience has made us a little wary of future decisions they might make. I've brought the review back up to 4 stars in the meantime. UPDATE #1: Our Customer Support manager had a brainwave and decided to check WayBack machine. LUCKILY, our website has been crawled back in December and we were able to scrape the FAQ page from their backup. We were able to rebuild the page now but this doesn't excuse the developers action on this and many stores won't be so lucky, so the review stands. ORIGINAL: BEWARE! They just erased my ENTIRE Help / FAQ page. They are claiming that they have been sending emails about upgrading to their new plan tiers. I found ONE email in my spam folder about updating from two weeks ago and there is NOTHING about the content being deleted upon the changeover. I've just contacted the Help team and they are telling me tough luck. I can understand needing to change your pricing structure, I would have had no issues with upgrading to the next tier up, but you can't just permanently erase a stores entire Help/FAQ page and kick them to the curb. This is UNREAL! If they can recover the data then I will update this review. Until then I would STEER CLEAR of this app 100%.
Hi KEYWAY | Wooden Phone Cases & Leather Phone Cases! Please accept our sincere apologies for all the frustration that our app brought you recently. Please note that this is not the norm for us at the HelpCenter app. This isolated issue should have never happened. We truly value that despite of this unpleasant situation you gave us a second chance and decided to continue being our customer. That means a lot! We'll strive to do better and never let you down again. Kind regards, HelpCenter team
I was using the FAQ feature of this app for many years. This was free. However, they decided they needed to charge if you had more than 5 FAQ articles. When they launched the pay plan, instead of just limiting your display of FAQ articles to 5, they deleted all of your content beyond the 5 articles. So, even by paying the money to upgrade, I would have had to recreate all of my content in their system. Very foolish and they lost me as a customer.
Hello Stinking Patch Co. Team! We are sorry that the app upgrade made you upset. And wish it was lighter for our customers. During these last week our dev team has been working hard to bring the missing FAQ data back to your store. I’d like to inform you that this process has been completed by now and your FAQ articles should be brought back to your store. You can contact us for the additional details regarding the missing data of FAQ. In case you'd make a decision to be our customer again, please let us know, and we'll try our best to make your journey with us as joyful as it can. Best regards, Helpcenter Team.
this app was a great free app but its a joke now. They removed the option to paste picture in the body. then they deleted all my articles because they are changing the free option to only have 5 articles so they just deleted my other 25. all my time and effort erased and they can't even get it back but want me to pay to add more articles again. no thanks i'll use another app
Hi Sticker Joint! Thanks for posting a review! We are sorry to hear that our product and service were not the quality you expected. We would like to get another chance and prove you otherwise. During these last few days our dev team has been working hard to bring the missing FAQ data back to your store. I’d like to inform you that this process has been completed by now and your FAQ articles should be brought back to your store. We have already provided you with the details and sent the restored data to your email address. Please feel free to contact us with any further comments, concerns and suggestions you would like to share. Best regards, HelpCenter team
We have been using this app for years. Easy to use, so many features available and the list of improvements just keeps growing. Customer support is very efficient and responsive. Highly recommend.
Hello! Thank you for your kind words :) We are glad to hear the our app brings you joy and hope that you stay in our family as long as it possible. Best regards, HelpCenter Team.
Acabo de Empezar a utilizarla porque hace tiempo hice un curso de Dropshiping y los profesores recomendaban esta APP. Actualmente me la ha recomendado mucha gente y voy a profundizar en ella !
Hola, gracias por usar nuestra aplicación y por la reseña. Esperamos que te guste la experiencia de usarla. Un cordial saludo, HelpCenter team
We have issues with our emailing , we dont recieve and cant send emails, its bad for our business and the support does not answer us even tho i sent couple of emails to their support ticketing system. Hope they will resolve it soon because we are in general happy with the app, it serves its purpose but this downtime is not good for us and could potentially make us look for another more reliable app.
Hello HomeSport team, First of all, we're truly sorry to hear that you've come across such inconveniences while using our app. Please, note that the issue with emailing was connected to some technical issue in our system, which temporarily affected both customers' ticketing system and ours as well(that's why your emails to us haven't been received and replied to in time). But our developers have been able to detect the problem and fixed it within a few hours, so everything should be working fine now. I hope that this mishap won't leave a negative impression and we truly appreciate you staying with us! Once again, our sincere apologies for the temporary inconvenience. Best regards, HelpCenter Team
The ticketing system is quite nice for most things, and the one time we had an issue with a form the team responded and fixed it the same day, which is pretty huge. There are a few minor nuisances like the ticketing page needing to be manually reloaded to view customer history and the way some search terms and results persist after you switch "bins", and need to have the search terms manually deleted to view the contents of the new bin. Despite a few bumps, quite a good experience overall.
Thank you very much for your honest feedback! It really helps make our product better and grow. We have passed this information to our dev team so they can look at it more deeply. All the best, HelpCenter team
App works great! Had some issues when we upgraded our theme to 2.0, but the support was amazing and they were able to get it up and working perfectly.
Thank you very much for the appreciation of our support level! We are always trying our best to help our customers quickly and efficiently. Please don't hesitate to contact us again ;) Have a good one! Best wishes, HelpCenter team
The FAQ is great, but there are a LOT of bugs with Helpdesk (archived emails reappearing, receiving duplicate emails in inbox, archive function simply not working). Today I am even unable to open certain emails. Also you can't easily see your sent messages (you have to create an automated rule to tag your outgoing tickets which seems silly)
Dear Bento&co, Thank you for your feedback. Our development team has identified the issues with HelpDesk and working on fixing them. We have prioritized your account and fixed the ticket opening issue. These issues are temporary and and will be fixed until the weekend.
La aplicación es genial, funciona bien y es personalisable, incluso el plan gratuito, facil de usar y visualmente bella
This app is great! It combine 4 super necessary apps in 1 and load fast without demaging your website! The support answer around 6-12 hours since you send them a message and this guys are super commit for your needs. For conclusion - SUPER RECOMMENDED!
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